Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. May 2026 start date. *This role requires 30 days of onsite training at the Business Service Center in Franklin, TN. After training, the role will be remote, TN only* What We Offer: - Competitive health & wellness benefits, 401(K) & company match - Paid Sick Days, Vacation, and Holidays - Training & Development opportunities, career growth - Employee Hotel Rates - Other discounts and more Essential Functions and Responsibilities - Primary Engagement Channel – Incoming Voice Calls and Text Messaging - Callers will include but are not limited to prospective guests, in-stay guests, vendors, team members, third parties and travel agents. - Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. - Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. - Establishes and maintains thorough and professional communication with our properties, ensuring that all guest requests are clearly noted and documented in the appropriate system. - Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice. - Follows all Loews guest engagement Standards. - Uses appropriate CEC software and systems to verify identity/room number of the engaging guest. - Actively listens and clarifies Guest needs; directs calls as needed to appropriate extensions. - Assists guest with Engineering, Valet, Front Desk, Security, Bell Desk and Housekeeping requests without transfer. - Record messages and guest requests in the appropriate software/system and forward messages and requests to respective individuals or departments. - Provides accurate directions to the hotel from major inbound locations. - Answers questions regarding hotel functions and facilities; is prepared to enhance their stay by sharing additional aspects of the Loews Experience. - Maintains knowledge of all Hotel and area’s, events and activities. Communicates within the Guest Services and CEC team upcoming events which could impact our hotels and/or our guests. - Receives and processes incoming guest requests and wake-up calls. - Handles guest complaints to completion unless escalation is necessary. - Receives and properly accommodates all Front Desk related calls Education: - High School Diploma or GED equivalent Experience: - 1-2 years customer-facing work experience, preferably in hospitality or sales Skills and Other Requirements - Demonstrated ability to read and communicate effectively and professionally – both writing and speaking - in English and any other dialect or language identified in the employee agreement. - Active contributions to a collaborative and cooperative working environment. - The ability to maintain confidentiality. - A demonstrated willingness to maintain professionalism and composure while making sound business decisions in all situations. - Adaptability, evidenced in the self-directed ability to organize a workload and adapt quickly to change. - A demonstrated ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel. - Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word). - Strong computer skills and ability to learn new computer applications. - Excellent customer service skills

Job Title: Online Reservation Specialist – Fully Remote About Us: We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish. Position Overview: We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you. Key Responsibilities: - Assist clients with booking hotels, resorts, and other accommodations through online platforms - Research and recommend lodging options based on destination, budget, and preferences - Process reservations, updates, and modifications accurately and efficiently - Maintain organized records of bookings, client requests, and confirmations - Communicate professionally with clients and supplier partners via email, phone, and chat - Stay informed on hotel promotions, cancellation policies, and destination trends - Collaborate with team members to ensure client satisfaction throughout the booking process Qualifications: - Previous experience in hotel booking, hospitality, or customer service preferred - Excellent communication skills and a client-focused attitude - Strong attention to detail and ability to manage multiple bookings at once - Proficient in using online systems, booking platforms, and digital communication tools - Ability to work independently in a remote environment - Must be 18 years or older with access to a computer and reliable internet - Interest in travel and helping others plan comfortable, memorable stays What We Offer: - Fully remote work with flexible scheduling - Training and development opportunities in the travel and hospitality industry - Supportive team environment with growth potential - Access to professional booking tools and supplier resources - Incentive opportunities and travel perks $40,000 - $65,000 a year Work Environment: This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination.

🏨 Remote Hotel & Vacation Advisor Location: Remote Dreaming of a career that lets you work from anywhere and share your passion for travel? We are hiring Remote Hotel & Vacation Advisors to join our dynamic team. Help clients create lifetime memories while building your own flexible, rewarding business. Responsibilities: Advise clients on hotel accommodations, flights, and travel packages. Suggest tailored travel options using our curated supplier network. Stay updated on current travel trends and promotions. Manage client relationships with top-tier service and communication. Why Us: 100% remote work opportunity with a flexible schedule. Full training and ongoing mentorship provided — no prior experience necessary Amazing travel perks: discounted stays, upgrades, and FAM trips. Estimated Annual Earnings: $20,000–$70,000+ Apply now and start a career that feels like a vacation every day! $20,000 - $70,000 a year

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s white glove service standard. As a Customer Service Representative, you will complete a four week training program to become an expert in Beyond's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients. The Client Success Specialist role is a remote position. What You’ll Do - Above all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment - Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking to provide first call resolution with focus on the customer relationship - Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions - Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner - Work independently and with a team to drive retention of clients through bolstering product knowledge and providing best-in-class service at all times - Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues - Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions. - Meet and exceed client centric performance expectations focused around quality of service and efficiency - Engage with feedback to leader and team to collaborate and streamline workflows What We Look For - Minimum 1 year relevant call center experience (Required) - Bilingual - Spanish (preferred / not required) - Reliable, high speed internet connection with ethernet (Required) - Strong computer technical skills with the ability to learn and navigate complex systems - Excellent communication skills (written, verbal, and listening) - You operate with understanding, active listening, patience, empathy and kindness to customers - Strong interpersonal skills and can independently handle routine and complex client inquiries - Have a people-focused approach and solution mindset, you’re an effective problem solver. - Effective at time management, planning & organizing tasks - Ability to work from home in a distraction free environment #LI-JS2 The base salary range represents the low and high end of the anticipated salary range for this position. The actual base salary offered will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. Base Pay Range $19—$20 USD Why Join Us? While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer: - Considerable employer contributions for health, dental, and vision programs - Generous PTO, paid holidays, and paid parental leave - 401(k) matching program - Merit advancement opportunities - Career development & training And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization. Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.