• Own the full client lifecycle post-sale, including retention, upsell, and expansion • Build, maintain, and grow trusted relationships with senior client stakeholders, including the C-suite • Serve as the strategic advisor across business units and functions—connecting client needs to the breadth of Liveops solutions • Collaborate with internal teams to drive successful delivery, performance, and innovation • Lead strategic account planning, QBRs, renewal strategy, and pipeline forecasting • Identify whitespace and growth opportunities within your account base • Act as a voice of the client internally, bringing market insights and account feedback into the product and innovation roadmap

• Build relationships with important internal and customer stakeholders, including c-suite decision-makers • Create a long-term account strategy aligned with customer goals • Collaborate with internal teams to meet customer needs and contribute to comprehensive account planning • Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals

• Proactively leads internal and external relationship building that facilitates collaborative strategic account planning while integrating and driving seasonal brand initiatives with a strategic wholesale partner (s). • Oversee and be the voice of your strategic account with the PLM’s driving the evolution of seasonal assortments by communicating, integrating and influencing using fact based sales metrics. • Collaborate with PLM’s to create Strategic Account Assortment Plans that align with channel consumer insights and create differentiation in the marketplace. • Owner of all business issues and executions for the Strategic Partners. • Collaborate with Nike Account Director to create and drive a 3 Year Strategic Account Plan that will require internal, brand, and customer collaboration. • Collaborate and lead the relationship with JR Customer Service, build strong working relationship to best service Strategic Accounts. • Attend JR286 GTM meetings, engage, participate, learn and strengthen relationships with teammates. • Lead preparation for and execution of all seasonal Preview meetings. • Attend Seasonal Nike GTM meetings, drive inclusion and integration into KAPM’s and other account mtgs. • Lead preparation for and execution of all Seasonal Customer Sell In’s, including seasonal forecasting alignment and long range planning Build relationships within Nike Sales, Category and Account management matrix, manage up, down and cross functionally. • Build relationships within account buying matrix, manage up, down and cross functionally. • Provide weekly, monthly and quarterly Sales, Margin, Turn, Sell thru analysis / sales trends, market share analysis and competitive SWOT analysis. • Collaborate with Retailer seasonally on Vendor Plans to execute on forecasting accuracy. • Execute auto replenishment accuracy at 90-100%. • Facilitate and manage seasonal SMU process. • Lead alignment between Nike Sales and JR286 by setting up meetings/conference calls with Nike Counterparts, & Sales Director. • Other duties as assigned.

• Engage with existing customers and new leads via outbound and virtual calls • Upsell and cross-sell digital SaaS solutions • Drive client success with tailored product offerings • Smash monthly sales targets & KPIs • Build lasting relationships with small business clients • Deliver exceptional service, every time • Gain exposure to exciting new products and emerging markets