Role Description We are looking for a flexible, customer-driven, and positive thinker who likes challenges and can adapt to different scenarios when needed. We want an individual that finds passion and purpose with the vision of the company and wants to grow with us in the next several years. The primary role will be to help in the customer and driver engagement and their retention. - Acting as the key point of contact for the clients, making appropriate judgment calls on their satisfaction and retention via managing feedbacks, promotions, platform training, etc. - Create excel spreadsheets, scan documents, mail, email and/or fax documents, as requested. - Onboarding and engagement with drivers on our new platform. - Will work closely with everyone at the startup (sales, marketing, and operations). - Perform other duties as needed. Qualifications - Candidates must be enrolled as 2nd, 3rd or 4th year college or university student. - Knowledge of word processing and spreadsheet applications. - Proficient typing skills. - 3-6 Months of Sales or Customer Success Experience. - Have some knowledge in the Trades or Construction Industry is a plus. - Strong written and verbal communication skills. - Basic technical knowledge.

Role Description We are seeking a dedicated individual to join our customer support team. In this position, you will play a crucial role in ensuring customer satisfaction and providing exceptional service to our clients. - Respond to customer inquiries via phone, email, and chat in a timely manner. - Resolve customer issues efficiently while maintaining a positive attitude. - Document customer interactions and feedback in our support system. - Collaborate with other departments to improve the overall customer experience. - Assist in the development of training materials and FAQs for customers. Qualifications - Proven experience in a customer support role or similar position. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Familiarity with customer support software and tools. Requirements - Experience in the tech industry or a related field. - Multilingual capabilities are a plus. - Knowledge of customer service best practices.

Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding

Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding