• Promote NGC products to exceed assigned objectives for volume and price • Establish, develop and maintain strong relationships with direct and indirect customers, i.e. dealers, contractors, builders, architect, and thereby control the sales and placement of our products • Develop, implement, and adopt territory sales plans based on ongoing analysis of market conditions which assess opportunities for competitive advantage consistent with company objectives • Coordinate efforts and communicate effectively with sales management, demand management, marketing, and manufacturing • Identify and track all relevant job leads and product specification opportunities • Investigate, evaluate, report and remedy customer service issues pertaining to complaints, credit problems, carriers, sales tools, etc., ensuring customer satisfaction consistent with NGC objectives • Effectively organize, plan and manage activities both independently and in a team setting • Seek and maintain any necessary professional certifications and technical knowledge • Create a best in Industry value proposition as it relates to technical acumen, market knowledge, project knowledge and product representation • Manage and stay within assigned budget • Other duties as assigned

Role Description As a Client Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value. You will be focused on long-term client relationships within the public sector, with longer sales cycles and a strong emphasis on strategic account growth rather than high-volume transactional sales. Note: This role is remote within Canada only. Applicants must be legally authorized to work in Canada. - Client Relationship Management: - Build and maintain relationships with key client stakeholders (C-suite, operational, IT). - Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions. - Strategic Planning: - Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs. - Creating a vision: - Ensure the client is aware of the various solutions to their problems and lead them through a plan of action. - Communication: - Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments. - Product & Services Advocacy: - Maintain deep knowledge of various product and support offerings; advise clients on upgrade paths and champion enhancement requests. - Sales & Opportunity Management: - Identify business needs, coordinate demos, contribute to proposals, and support growth opportunities within existing client accounts. - Contract & Vendor Management: - Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments. - Internal Collaboration: - Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges. - Metrics & Continuous Improvement: - Track account performance, contribute to KPIs, and participate in best-practice initiatives. Qualifications - Bachelor's degree in business, IT, or related field (or equivalent experience). - 5+ years experience in account management within enterprise software, ideally in environments with long sales cycles and complex client relationships. - Provincial and Municipal Government experience preferred. - Strong understanding of SaaS, licensing, and enterprise software implementation. - Excellent communication, relationship-building, and problem-solving skills. Benefits - Competitive compensation aligned with your skills and experience. - Comprehensive benefits include generous medical, dental, and vision coverage, plus retirement plans with company match. - Professional growth opportunities through our in-house CX Academy and ongoing learning initiatives. - A voice at the table—present ideas and solutions in an environment that fosters trust, respect, and service. Interview Process - Phone Interview with Recruiting Manager - Phone Interview with Hiring Manager (30 minutes) - Technical Interview (In-person) - Assessment - Final Interview with the Executive Team Candidate identity verification is required during the final interview phase. We recognize that AI can be a helpful resource for preparation and research. During interviews and assessments, candidates are expected to rely on their own knowledge and experience, without the use of AI or other real-time support.

• Understand and resolve customer pain points using Zscaler's unique value proposition • Develop and execute detailed Enterprise territory and account plans involving executive coverage, partner alignment, and marketing support • Partner with Solution Engineers and engage cross-functional teams within the organization to support customers • Foster long-term, high-trust relationships with executives and key customer stakeholders • Build pipeline within existing Enterprise customers and through new logo acquisition, presenting value propositions effectively, and maintaining Salesforce records

Role Description Responsible for managing business development activities for high-profile named accounts and/or specific assigned market segments that lead to the expansion and growth of new business. Accountable for the coordination and strategy on assigned key accounts. Responsible for the overall development and implementation of the account plan. - Identifies prospects and introduces CacheFly to new accounts and markets, closes new sales opportunities in order to meet/exceed established sales/revenue quotas. - Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. - Expands and coordinates existing customer relationships to gain strategic positioning within client organizations, retain existing revenue, and attain additional business service offerings. - Provides input to sales management about changes taking place within the customer’s organization and makes recommendations about future courses of action towards improving its position with the customer. - Provides accurate and detailed weekly forecast, funnel, and pipeline of identified and proposed opportunities to meet or exceed sales quota requirements. - Drives account management responsibilities including solution creation and solution offering. - Demonstrates a balance of strategic and tactical thought leadership. Qualifications - 10 years of sales experience. - Knowledge and understanding of the Internet industry's competitive landscape. - Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. - Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. - Proficient in Presentation Software and Spreadsheet Software tools. - At least 50% of the time conducting sales activities online via web conferencing or if necessary in person. Requirements - Personal accountability, professional communication, and demonstrated time management skills. - Strong written and verbal communication skills. - Ability to build relationships over the phone. - Proactive communication style ensuring timely status of projects to account team and customer. - Ability to develop relationships and communicate with customer Executive and Procurement staff. Company Description