• Manage, develop and expand key accounts: online pharmacies, pharmacy chains, pharmaceutical wholesalers, specialist retailers, and international distributors. • Develop customer-specific sales strategies. • Prepare annual reviews, negotiate terms and conditions, and plan sales targets. • Monitor KPIs, sales trends and volume figures. • Identify new international sales partners and target markets. • Lead and implement international projects according to the internationalization checklist. • Build international structures (sales, logistics, dealer networks). • Conduct international market and assortment analyses. • Manage private-label and bulk product inquiries/projects. • Coordinate customer inquiries on regulatory matters (liaise with product management). • Coordinate contractual matters from the sales perspective.

• Act as the chief liaison and key point of contact between the client and the broader Morressier team • Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded • Foster renewals and develop opportunities to extend and enhance client contracts (upsell opportunities) • Interact with client staff on an ongoing basis in a friendly, communicative, and professional manner • Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed • Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship • Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients • Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals • Other activities as required to support this highly cross-functional global team

• Act as the chief liaison and key point of contact between the client and the broader Morressier team. • Look to expand our biggest account offerings • Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded • Foster renewals and develop opportunities to extend and enhance client contracts (Cross sell/ upsell opportunities); • Interact with some of our biggest publishing and society clients on an ongoing basis in a friendly, communicative, and professional manner; • Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed; • Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship and win new clients; • Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback and with Sales for new bids and RFP responses for multiyear/enterprise clients; • Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals; • Other activities as required to support this highly cross-functional global team.

• Maximize sales through business relationships and technology enhancements. • Manage distribution and develop new points of distribution within assigned territory. • Develop strong relationships with internal and external customers through effective communication. • Solicit orders and develop marketing plans as needed. • Take initiative for self-improvement and demonstrate organization in all job aspects.