Role Description As an Instructional Designer at Zenni, you will play a vital role in supporting our award-winning Customer Service team. You are responsible for designing and delivering engaging, impactful learning experiences that enhance the skills of our frontline staff and support global training initiatives. The ideal candidate is a proactive, data-driven professional who excels at turning training needs analysis into learning experiences with measurable business impact. You will work closely with remote global teams to ensure our customer service standards remain world-class while staying ahead of industry trends. Responsibilities: - Content Creation: Design and develop comprehensive learning materials, including e-learning modules, simulations, facilitator guides, blended learning materials, assessments, and job aids. - Multimedia Production: Produce engaging assets such as graphics, videos, and interactive elements that align with company branding. - Collaboration: Partner with Subject Matter Experts (SMEs) and cross-functional teams to define learning objectives and translate them into actionable training outcomes. - Application-Based Learning: Create simulations and role-plays designed to measure an employee's ability to apply new skills in real-world scenarios. - Maintenance & Auditing: Regularly audit training content for accuracy and update existing programs to reflect current tools, workflows, and business standards. - Data Analysis: Track and analyze learner feedback and performance data to refine course design and improve knowledge retention. - Global Alignment: Ensure all materials support the goals of the global organization and drive measurable business impact. Qualifications - Experience: Minimum of 3 years of professional experience in Instructional Design. - Technical Proficiency: High level of expertise with course authoring tools (e.g., Articulate 360) and experience using Learning Management Systems (specifically TalentLMS). - ID Theory: Demonstrable knowledge of adult learning theories and instructional design frameworks (e.g., ADDIE, Bloom’s Taxonomy). - Analytical Skills: Proven ability to conduct training needs analysis and measure training success through data-driven insights. - Communication: Strong interpersonal and diplomatic communication skills, with the ability to present effectively to varied audiences. - Collaboration: Demonstrated ability to work effectively with remote, global teams. - Organization: Strong ability to prioritize tasks, manage timelines efficiently, and maintain high standards of accuracy and quality. Preferred Qualifications - Industry Background: Previous experience designing training for a Contact Center or Healthcare environment. - Multimedia Skills: Ability to perform basic audio, video, and image editing to enhance instructional materials. - Mindset: A passion for continuous learning and staying current with evolving trends in L&D and Customer Service. Benefits - Annual Bonus Program - HMO Coverage (Principal): HMO coverage for the employee - HMO Coverage (Dependents): Coverage for up to 2 dependents - Vacation Leave: 20 accrued leave credits per year - Sick Leave: 5 sick leave credits per year, non-carryover - Compensatory Time Off (CTO): Additional leave credits earned for work rendered outside regular hours or on holidays - 13th Month Pay: Equivalent to 1/12 of monthly gross salary multiplied by months worked

Role Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Designer to join our amazing culture. In this role, you will design, engineer and document medium, and large sized solutions with moderate to higher levels of complexity according to project requirements. As a Project Designer, you are a part of a dynamic team that allows you to grow as Convergint grows. Qualifications - Advanced technical skills and knowledge/expertise in AutoDesk Design Review and Bluebeam. - Strong skills in reading and understanding construction drawings, architectural and electrical layouts and diagrams. - Strong knowledge of electrical/electronic theory and components. - Exceptional customer focus and ability to work under pressure. - Strong verbal, written and interpersonal communication skills. - Strong organizational skills and the ability to handle multiple projects simultaneously. Requirements - Excellent Microsoft Word, Outlook, Excel, and PowerPoint skills. - Excellent Bluebeam skills. - Experience with AutoCAD. - Able to solve problems and be proactive with tasks. - Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer. - Team Player. - Initiative – Engages in proactive behavior and looks for opportunities of improvement. - Analytical Thinking – Logically breaks down problems and looks for solutions. - Self-Motivated. Benefits - 10 Company Holidays and Paid Time Off starting at 13 days annually. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid parental leave.

• Use design & generative AI tools to create compelling and immersive visual experiences for our users. • Create, test, and refine designs that enhance the marketing of the product and the user's interaction with our product. • Ensure that all visuals align with our and our partners' brand identities, enhancing our brand’s recognition in the market. • Work closely with our marketing and product teams to ensure consistent visual language across all channels. • Work with our content team to create engaging promotional materials for both print and digital platforms, leveraging AI tools where appropriate. • Work in tandem with our multidisciplinary team, including AI specialists, UI designers, and journalists, to create an innovative product that stands out in the market.

• Creation of unique websites for our clients • Maintenance of the agency's web presence • Projects across a wide range of industries