• Responsible for the overall commercial execution and clinical performance of Saluda's Evoke™ therapy across the assigned territory • Managing the sales geography • Oversee clinician training activities, sales tactics, and market development strategies • Leads the identification of business opportunities • Ensures the effective utilization and penetration of Evoke™ systems to ensure revenue commitments • Expands relationships with key opinion leaders and customers • Drive the overall growth agenda, go-to-market plans, and execute core messaging • Facilitates the collection and dissemination of competitive intel; conducts real-world market research to gather design input, market trends, competitive activity, customer perspectives, etc.

This position MUST work 8a-5p Eastern Time. Applicants desiring remote work MUST reside in the United States, with a strong preference for candidates in Virginia. Position Summary The Account Manager (Promotional Products) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and delivery. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, promo vendors, the account coordinator, and the accounting team. The Account Manager (Promotional Products) is primarily responsible for working with customers in the higher education arena, including their affiliated foundations, health systems, and alumni associations. They utilize client brand standards during product ideation to ensure that product colors, graphic design, and product sourcing comply with all applicable guidelines. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Develop and/or maintain relationships with current and potential customers. - Grow business by encouraging current customers to use Brandscape services outside their current scope of work. - Assist with bids on RFPs. - Accurately communicate customer needs to outside vendors. - Assist customers in designing products that are efficient to produce and, if applicable, avoid high costs when shipped to individual homes. - Support other account managers when their normal sales occasionally include licensing. - Actively follow jobs through production until completion and follow up with the customer when the job is complete. Minimum Qualifications (Knowledge, Skills, and Abilities) Required - Aged eighteen (18) or over - Able to communicate effectively in English, both orally and in writing - Highly proficient in Windows based computer applications. - Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets - Minimum of two years of business-to-business sales - Able to bring creative recommendations to clients in areas that increase sales Preferred - Knowledge of ASI, PPAI and Sage - Knowledge of Company Stores and Inventory Management - Experience in selling promotional products. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. - Sedentary work - Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers - Able to see a full range of colors, shades, and hues - Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading The work area in the office is climate controlled with carpeted floors. The lights, heating, and air conditioning are centrally controlled. There is the option for hybrid or fully remote work for a candidate residing in Virginia.

This position MUST work 8a-5p Eastern Time. Applicants desiring remote work MUST reside in the United States, with a strong preference for candidates in Virginia. Position Summary The Account Manager (Mail) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and mailing. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, USPS contacts, the variable data print operator, production supervisor, and the accounting team. There is an established work process to support those new to direct mail while being open to learning from the experiences of those more established in the field. Our production facility in Charlottesville, VA is equipped to print, cut, fold, insert, and address many mail pieces. This position has the opportunity for an increased scope to include promotional products, should business needs and employee performance support that. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: - Develop and/or maintain relationships with current and potential customers. - Grow business by encouraging current customers to use Brandscape services outside their current scope of work. - Align direct mail and related services with customers’ marketing and other strategic needs. - Assist with bids on large-scale and commercial jobs. - Accurately communicate customer needs to Data Processing and the Production Team, along with any outside vendors. - Partner with the Production Manager to understand the production requirements of each job, ensure that jobs are completed on time, and reduce downtime in the production pathway. - Assist customers in designing mail pieces that are efficient to produce, save money on postage, and meet USPS regulations. - Support account other account managers when their normal sales occasionally include direct mail. - Actively follow jobs through production until completion and follow up with the customer when the job is complete. Minimum Qualifications (Knowledge, Skills, and Abilities) Required - Aged eighteen (18) or over - Able to communicate effectively in English, both orally and in writing - Highly proficient in Windows based computer applications. - Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets - Minimum of two years of business-to-business sales - Able to bring creative recommendations to clients in areas that increase sales - Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements Preferred - Knowledge of USPS mail classes and standards - Knowledge of USPS regulations and preparation requirements - USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates - Experience in any or all of BCC, Airtable, Xebra, and Ziflow - Experience in selling commercial print. - Multiple years of direct mail sales experience in a business-to-business environment Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. - Sedentary work - Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers - Able to perform fine motor tasks such as separating individual sheets of paper; measuring in millimeters; discerning relative weights (thicknesses) of paper - Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading The work area in the office is climate controlled with carpeted floors. The lights, heating, and air conditioning are centrally controlled.

• Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users. • Act as a strategic advisor by aligning customer goals with product capabilities to drive measurable business outcomes. • Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving customer needs. • Monitor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to reduce risk and improve satisfaction. • Own renewal and expansion targets within your book of business. • Carries a quarterly retention and expansion goals aligned to departmental targets. • Own the full customer lifecycle post-sale, including adoption, retention, renewal, and expansion. • Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning and needs discovery. • Build strategic relationships to enable cross selling within an organization • Develop a deep understanding of client accounts to identify growth opportunities and drive expansion through strategic, consultative account planning. • Drive renewals by demonstrating value, identifying upsell opportunities, and minimizing churn risks. • Proactively manage customer relationships to ensure satisfaction, minimize churn, and drive long-term retention through consistent engagement and value delivery. • Contribute to evolving the Customer Success playbook by sharing best practices, process improvements, and strategic insights. • Serve as the voice of the customer by collecting insights and feedback to inform Product, Marketing, and Support roadmaps. • Support the creation of customer success stories, case studies, and user groups to showcase impact and foster community. • Collaborate cross-functionally to improve the end-to-end customer experience and surface opportunities for platform enhancements. • Lead onboarding for new customers, ensuring successful implementation, early engagement, and a smooth handoff from Sales. • Collaborate with Support and Product teams to resolve issues early and ensure customers realize initial value quickly. • Conduct training sessions, webinars, and enablement initiatives to promote self-sufficiency and drive product stickiness.