• Develop, test, and deploy full-stack enterprise Java applications using a microservices architecture with Spring Boot, RESTful APIs, and front-end technologies including Vaadin, Thymeleaf, and Bootstrap/HTML5 to support contact center operations. • Design and implement microservices following best practices including API gateway patterns, service discovery, circuit breakers, and inter-service communication via REST and messaging. • Build and maintain microservices with containerized deployments using Docker and orchestration via Kubernetes for both on-premise and Google Cloud Platform (GCP) environments. • Provide Level 3 (L3) production support by performing root cause analysis, diagnosing complex application and integration issues, and implementing timely fixes to restore service. • Serve as the escalation point for issues that cannot be resolved by L1/L2 support teams. • Develop and customize Cisco Finesse agent desktop integrations, gadgets, and workflows, including working with the Finesse API and extending agent and supervisor desktop capabilities. • Perform customization and configuration of Coral Interactive (softphone) solutions to enhance agent communication and call handling workflows. • Write and optimize SQL queries, stored procedures, and data access layers to integrate with PostgreSQL (primary), SQL Server, and Informix databases. • This role does not include database administration responsibilities. • Develop against and integrate with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic, and VXML application development. • Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center environments, including familiarity with Genesys Voice Portal (GVP) for IVR development. • Integrate applications with Microsoft Active Directory (Azure AD/Entra ID) for authentication, authorization, single sign-on (SSO), and identity management workflows. • Deploy, configure, and manage applications on Google Cloud Platform (GCP) and on-premise infrastructure, leveraging cloud-native services for scalability, monitoring, and reliability. • Utilize Splunk for application monitoring, log analysis, troubleshooting production issues, and building operational dashboards and reports to support L3 support functions. • Actively leverage AI-powered development tools (e.g., GitHub Copilot, Grok, Claude) to accelerate development workflows, improve code quality, generate documentation, and enhance productivity. • Collaborate with project managers, product owners, QA engineers, and fellow developers as part of project and product teams to deliver features on schedule and to specification. • Participate in code reviews, architectural discussions, and technical design sessions to maintain high standards of code quality and system reliability. • Create and maintain technical documentation including design specifications, API documentation, runbooks, troubleshooting guides, and deployment procedures. • Proactively identify and resolve technical debt, performance bottlenecks, and security vulnerabilities across the application stack.

Role Description We are looking for a Senior Java Developer to manage the software development life cycle, from planning and prioritizing to testing and release. Senior Java Developer responsibilities include: - Gathering system and user requirements - Building Java modules - Testing features before release - Leading junior developers - Deploying and maintaining functional, secure, and high-quality applications Qualifications - Work experience as a Senior Java Developer or similar role - Experience designing, building, and testing Java EE applications - In-depth knowledge of popular Java frameworks like JSF and Spring MVC - Experience with Object-Oriented Design (OOD) - Good delegation and time management skills - Problem-solving abilities - BSc in Computer Science, Engineering or relevant field Requirements - Work experience as a Senior Java Developer or similar role - Experience designing, building, and testing Java EE applications - In-depth knowledge of popular Java frameworks like JSF and Spring MVC - Experience with Object-Oriented Design (OOD) - Good delegation and time management skills - Problem-solving abilities - BSc in Computer Science, Engineering or relevant field

• Collaborate closely with designers, product owners, and other developers to define, build, and deliver new features • Write clean, scalable, and well-documented code in line with best practices • Ensure high performance, responsiveness, and usability of mobile and desktop apps • Integrate APIs, SDKs, and third-party libraries as required • Leverage Azure cloud services to build resilient, cloud-connected applications • Work with SQL and/or NoSQL databases to design efficient data models and storage strategies • Utilize Docker for containerization and streamlined development/deployment workflows • Participate in code reviews and contribute to continuous improvement of the development process • Diagnose and fix bugs and performance bottlenecks • Contribute to test automation and CI/CD pipelines where applicable

• Take a lead role in the ongoing development of our on-premises application • Develop and implement your own features in PHP and/or React • Closely collaborate with our development team on the design and implementation of frontend and backend functionality • Perform code reviews and provide guidance to junior developers and working students