Managed Service Provider MSP
Support Engineer
Location
Colombia
Posted
127 days ago
Salary
$10 - $12 / hour
Seniority
Senior
Job Description
Support Engineer
My IT Crew
• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication , building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision , prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works , creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example , upholding our commitment to accountability, proactive service, and stellar customer support.
Job Requirements
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
- A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
- A track record of creating heavy internal documentation that helps your teammates grow and learn.
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
- An eagerness to learn and a collaborative spirit.
Benefits
- A culture where you are more than a number.
- Access to world-class tools and documentation that's actually useful.
- Real opportunities for growth through team-led training and exposure to cutting-edge technology.
- A company that rewards initiative , values growth, and supports your professional journey.
- A team that listens, learns, and collaborates to win together.
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