• This role assumes full responsibility over commercial sales activities & commercial key customer relationships in Spain with primary focus on driving Hansa sales in kidney transplant centres, in line with all defined commercial targets. • Expansion of existing target customer list across Spanish kidney transplantation centres. • Development and disciplined execution of high-quality key account plans for assigned transplantation centres. • Identification and mapping of influencers, advocates and decision makers by target centre. • Sales and expense planning/forecasting by account. • Application of patient centricity and single patient focus to selling process. • Holds and develops sustainable, high-quality relationships with KOLs and key HCPs in the area of nephrology and transplantation, supported by strong disease area knowledge. • Develops and implements tailored engagement projects with key accounts/ KOLs. • Drives stakeholder engagement and product advocacy with all members of the transplantation multi-disciplinary team in target centres. • Ability to overcome regional access barriers, being highly knowledgeable of all key regional stakeholders and able to navigate regional and local processes and procedures. • Holds strong relationships with hospital pharmacists and other commercial influencers and decision makers in target accounts, liaises with Supply Chain where required to support appropriate procurement and product availability. • Actively and constructively engages cross-functional team as appropriate. • Maintains close collaboration with other Hansa field functions, in respect to different roles. • Leverages local, national and international congresses and medical /commercial events to expand and deepen personal knowledge and access to key customers. • Applies strong business acumen to planning and implementation of all activities. • Self-driven, proactive, resilient and persistent customer relationship management. • Analytical mindset combined with collaboration, enquiring/questioning influencing. • Displays a “can do” attitude. • Delivers on agreed upon commercial targets and objectives. • Strict compliance with all internal and external guidelines is a given in all business activities. • Identifies challenges & opportunities. • Understands business risks and addresses them openly and in a timely manner with manager.

• Serve as the main point of contact for a portfolio of clients, fostering strong relationships to ensure long-term satisfaction and collaboration. • Identify opportunities to enhance collaboration and improve client performance metrics through data analysis and system recommendations. • Introduce and provide demos of Alea’s Client Area and Business Intelligence (BI) tools, ensuring clients are fully utilising available features. • Organise bi-weekly or monthly check-in calls and Quarterly Business Reviews (QBRs) with top clients to review performance, address concerns, and explore upsell opportunities. • Promote monthly client promotions and gather feedback on their experience with Alea's services, including Client Area, integration processes, and overall service quality. • Review and verify monthly invoices, ensuring accuracy and resolving any billing issues with clients. • Keep client records updated with relevant promotions and discounts, and ensure smooth communication regarding any updates or changes. • Monitor and prioritise support tickets to ensure timely resolution of client issues. • Maintain systems information and document processes for future reference. • Set weekly priorities based on client needs and feedback to ensure a focused and efficient approach. • Drive new activations and encourage clients to activate additional services or content on the Alea platform. • Promote new features to enhance client offerings and improve performance Identify upselling opportunities and implement strategies to expand Alea's footprint within existing client portfolios.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Accountable for delivering high quality and efficient service to Gallagher’s Personal Lines clients, the Personal Lines Client Service Manager role operates in a team environment to manage less complex insurance accounts. Rather than having assigned clients, this role provides real-time servicing of clients in a shared call center environment. This role is for the Naples zone. The role involves servicing policies in states besides Florida (NC, SC, AL, GA) as well. This is a full-time (40 hours per week) position. The typical working hours are Monday through Friday from 8am to 5 pm. How you'll make an impact Primary Areas of Focus: - Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. - Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems. - Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience. - Fostering a culture of performance and continuous improvement. - Delivers consistent, high quality client service as defined by AJG operational standards and practices. - Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage. - Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs. - Experienced in identifying opportunities to cross-sell additional products or services, enhancing client accounts by incorporating complementary solutions to meet their needs. - Partners with team members and affiliated carriers to transition clients with more complex needs, such as remarkets, account retention, claims issues, etc. - Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner. - Leverages systems, services and resources to execute work in an effective and efficient manner. - Comfortably engages others in a consultative business oriented discussion. - Basic understanding of professional and industry standards/practices. - Role model for high performance and Gallagher’s shared values. - Ability to learn and adapt to new systems, processes and skills quickly. - Effectively manages/balances multiple and sometimes competing priorities. About You Requirements: - Bachelor's degree with 0+ years client service and/or claims management experience –OR– - High School degree/GED with 3+ years client service and/or claims management experience. - Insurance Producer’s license. - Strong written and verbal communication skills. - Proficient in using technology as a tool to maximize productivity and quality. Preferred: - Previous experience managing client relationships or customer service. - Inbound/Outbound Contact Center experience. - Insurance knowledge – Personal Lines preferred (Home, Auto, Inland Marine). - General market knowledge of Insurance Carriers. Work Traits: - Works effectively in a Team Environment. - Consistently delivers high quality work in a timely manner. - Build rapport with external clients. - Customer focused while maximizing operational efficiency. - Accurately determines critical issues, detail oriented. - Determination to solve problems independently and discover the root cause. - Superb organizational skills and ability to interpret customer information. #LI-TW1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. How you'll make an impact You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards. Here’s what you’ll do: - Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage - Build and maintain strong relationships with clients through timely responses and strong customer service - Support your team in addressing client risk management needs through consultative conversations and personalized strategies. - Conduct regular audits to ensure compliance with regulations and maintain high service standards. - Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits - Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. - Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. - Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Here’s what you’ll bring to the role: - Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience - A Property and Casualty Insurance License. - Proficiency in Microsoft Office. - A desire to build relationships and deliver results. - Adaptability and resilience in managing shifting priorities. - A collaborative mindset to work with teams across Gallagher. #LI-MS1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.