Orchestrating a brighter world
Associate Client Service Manager
Location
India
Posted
86 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Client Service Manager
NEC Software Solutions
• Assist with transition of a major client into BAU Service Operation • Ensure all services are delivered to contractual Service Level Agreements (SLA’s) • Develop customer and third party relationships at all levels • Assist with production of monthly reports • Work across the organisation to document, monitor, measure and improve services • Assist Senior CSM on escalations for Service teams • Provide excellent communication to Customer and internal teams • Ensure acceptance of new or amended services into production • Ensure adherence to corporate policy, processes, procedures and guidelines • Deputise for the Senior CSM when required
Job Requirements
- 8-10 years of experience in IT Client Service Management
- Excellent English Vocabulary - Speaking and writing skills
- Experience of bespoke software applications
- Experience of working within a structured process driven environment
- ITIL V3 Foundation certification (minimum)
- Experience in Microsoft Power BI
- Advanced Microsoft office Skills
- Exposure to SIAM
- Experience of development & delivery of Service Improvement Plans
- Experience of working with Mission Critical applications
- Proven Client Services Management background
- Knowledge of the various technologies used to deliver services
- Public sector knowledge specifically around the UK Police Forces
Benefits
- Working remotely
- On-Call Support
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