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Elite Technology

Our solutions lie at the heart of the world’s most successful law firms, accelerating their businesses

Client Account Manager

Location

Australia

Posted

92 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Client Account Manager

Elite Technology

• Own a portfolio of strategic clients as their primary point of contact and trusted advisor • Build deep, multi-threaded relationships with executive and operational stakeholders • Develop and maintain detailed account plans, including growth strategy, risks, and success metrics • Maintain accurate CRM records, forecasts, and opportunity tracking • Identify and execute upsell and cross-sell opportunities aligned to client goals • Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos • Drive commercial outcomes while maintaining a customer-first mindset • Monitor account health, usage trends, and engagement data • Proactively identify at-risk accounts and execute mitigation plans • Own renewal strategy in partnership with Sales and Customer Success leadership • Lead onboarding, adoption strategy, and ongoing success planning • Deliver training sessions, webinars, and strategic workshops • Ensure customers are fully leveraging Elite’s platform capabilities • Translate product value into measurable business outcomes • Act as internal customer advocate across Product, Engineering, Support, and Marketing • Provide structured feedback to influence roadmap priorities • Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience • Perform other duties as assigned to support departmental and company objectives.

Job Requirements

  • Bachelor's Degree in Business, Marketing, Finance, or a related field or equivalent experience.
  • 3–5 years of experience in Account Management, Customer Success, or Strategic SaaS Sales within enterprise or high-growth environments.
  • Proven success managing complex, multi-stakeholder accounts with measurable retention and expansion outcomes.
  • Preferred experience in legal tech, fintech, or enterprise SaaS environments, supporting on-prem to cloud migrations.
  • Strong commercial acumen with demonstrated ability to build pipeline, forecast accurately, and close expansion opportunities.
  • Hands-on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero, Catalyst) to monitor health scores, adoption metrics, and risk signals.
  • Advanced proficiency with CRM systems (Salesforce preferred) for opportunity management, forecasting, and account planning.
  • Data-driven mindset with ability to translate usage, engagement, and financial metrics into actionable account strategies.
  • Demonstrated ability to identify and mitigate churn risk through structured success planning and proactive intervention.
  • Exceptional executive communication skills with experience influencing C-suite and senior decision-makers.
  • Strong cross-functional leadership skills, partnering effectively with Sales, Product, Services, and Support teams.
  • Experience delivering customer enablement programs, including onboarding, training sessions, and strategic business reviews.
  • Ability to travel up >50% as business needs require.
  • Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
  • Must be legally authorized to work in Australia; Elite does not provide employment sponsorship for this position.

Benefits

  • Competitive Compensation Package
  • Comprehensive Healthcare Coverage (Health, Dental, Vision)
  • Retirement Savings Plan with an Employer Contribution
  • Professional Development Opportunities
  • Time Off
  • Wellness Initiatives
  • Employee Assistance Program
  • Generous Global Parental Leave
  • Calm, free premium subscription
  • Employee Discount Program

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