Looking for a career where attention to detail meets meaningful client impact? We’re hiring a Remote Physical Auditor to play a key role in ensuring accurate and compliant insurance audits. ​ Come Join ReSource Pro! Your Role: ReSource Pro is seeking a Remote Physical Auditor to join our Premium Services Audit team. In this role, you’ll conduct in-person and virtual premium audits with insured businesses to ensure accurate classification and reporting of Workers’ Compensation and General Liability exposures. You’ll gather data through onsite visits, interviews, and facility walkthroughs. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. In this role, you will: - Scheduling and conducting onsite and virtual audits with insured clients, including interviews, walkthroughs, and verification of business operations. Regular travel is required. Team members should expect to drive up to one hour each way to reach their assigned sites. - Collecting, organizing, and verifying documentation via secure portals, email, or follow-up calls/virtual meetings. - Preparing and submitting detailed audit reports that meet time service expectations. - Maintaining clear and professional communication with insureds and internal stakeholders throughout the process. - Identifying and escalating issues that could impact client satisfaction or carrier relationships. - Collaborating with colleagues and leaders to uphold quality standards and a positive, respectful workplace culture. What you need to be successful: - *Candidates must reside in or in the immediate area of Chula Vista, National City, El Cajon, Bonita, CA. - Ability to travel up to one hour each way to reach assigned audit sites. - High School Diploma or GED. - 3–5 years of work experience, ideally in auditing, accounting, insurance, or a client-facing role preferred. - 1–2 years of independent field-based work experience preferred. - Strong organizational and time-management skills with the ability to meet deadlines. - Proficiency with audit systems and tools; comfort using video conferencing platforms (e.g., Zoom, Microsoft Teams, Nexus). - Excellent communication and interpersonal skills for building client relationships. - Ability to analyze data, spot discrepancies, and explain findings clearly. - A proactive, professional, and detail-oriented approach. Your Benefits & Perks: - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Compensation: Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. For this remote position, the annual targeted compensation range is $45,000 to $60,000. Compensation for this role is a combination of base pay and weekly performance-based earnings tied to the number of completed audits. There is no cap on weekly performance-based earnings. Actual pay will vary based on individual performance and is not guaranteed. Individual pay decisions are based on a variety of factors, including qualifications, experience level, skillset, geography, and maintaining internal equity across ReSource Pro. Your Interview Process: To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes: - Behavioral interview with Talent Acquisition - Online talent assessment - Hiring Manager interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Looking for a career where attention to detail meets meaningful client impact? We’re hiring a Remote Physical Auditor to play a key role in ensuring accurate and compliant insurance audits. ​ Come Join ReSource Pro! Your Role: ReSource Pro is seeking a Remote Physical Auditor to join our Premium Services Audit team. In this role, you’ll conduct in-person and virtual premium audits with insured businesses to ensure accurate classification and reporting of Workers’ Compensation and General Liability exposures. You’ll gather data through onsite visits, interviews, and facility walkthroughs. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. In this role, you will: - Scheduling and conducting onsite and virtual audits with insured clients, including interviews, walkthroughs, and verification of business operations. Regular travel is required. Team members should expect to drive up to one hour each way to reach their assigned sites. - Collecting, organizing, and verifying documentation via secure portals, email, or follow-up calls/virtual meetings. - Preparing and submitting detailed audit reports that meet time service expectations. - Maintaining clear and professional communication with insureds and internal stakeholders throughout the process. - Identifying and escalating issues that could impact client satisfaction or carrier relationships. - Collaborating with colleagues and leaders to uphold quality standards and a positive, respectful workplace culture. What you need to be successful: - *Candidates must reside in or in the immediate area of Torrance, Gardena, Carson, or Long Beach, CA. - Ability to travel up to one hour each way to reach assigned audit sites. - High School Diploma or GED. - 3–5 years of work experience, ideally in auditing, accounting, insurance, or a client-facing role preferred. - 1–2 years of independent field-based work experience preferred. - Strong organizational and time-management skills with the ability to meet deadlines. - Proficiency with audit systems and tools; comfort using video conferencing platforms (e.g., Zoom, Microsoft Teams, Nexus). - Excellent communication and interpersonal skills for building client relationships. - Ability to analyze data, spot discrepancies, and explain findings clearly. - A proactive, professional, and detail-oriented approach. Your Benefits & Perks: - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Compensation: Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. For this remote position, the annual targeted compensation range is $45,000 to $60,000. Compensation for this role is a combination of base pay and weekly performance-based earnings tied to the number of completed audits. There is no cap on weekly performance-based earnings. Actual pay will vary based on individual performance and is not guaranteed. Individual pay decisions are based on a variety of factors, including qualifications, experience level, skillset, geography, and maintaining internal equity across ReSource Pro. Your Interview Process: To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. The standard interview process includes: - Behavioral interview with Talent Acquisition - Online talent assessment - Hiring Manager interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Follow up on claim status via insurance portals or calls to payers to determine adjudication and details. • Call payers and patients as needed to resolve claim rejections, challenge processing decisions, and verify insurance coverage. • Verify patient insurance eligibility and coordination of benefits. • Review and analyze payer correspondence. • Investigate electronic claim rejections. • Submit claims for processing corrections, to secondary insurances, or to updated addresses. • Research requests for insurance payment retractions. • Monitor and notify management of payer trends and/or claim processing issues. • Meet or exceed productivity and quality KPI goals. • Perform other duties as assigned.

Role Description We are seeking a Program Manager to join our team! This role will manage the program and business relationship with our insurance affinity program. This role focuses on program management, coordination, and relationship support, ensuring the program operates efficiently, meets contractual and business objectives, and continues to evolve in alignment with client needs and company strategy. This role will report to EPIC’s Program Director. Qualifications - Bachelor’s degree in business, finance, insurance, risk management, or a related field (or equivalent experience) - Minimum of 5+ years of experience in program management, project management, or related role - Strong organizational and coordination skills with the ability to manage multiple priorities - Excellent written and verbal communication skills Requirements - At least 5+ years of project or program management experience, partnering closely with internal and external partners to meet business goals and grow the program - Strong communication skills and the ability to network and interface with a wide variety of audiences What You'll Do - Manage the day-to-day operational aspects of the insurance program to ensure alignment with contractual requirements, service standards, and business goals - Maintain program documentation, reporting, workflows, timelines, and governance processes - Monitor program performance metrics and support reporting efforts for internal leadership and the client - Identify opportunities for process improvement, efficiency, and program optimization - Serve as a key liaison between the company and the client for program-related matters - Coordinate meetings, presentations, and communications with client stakeholders - Support ongoing relationship management by ensuring client requests, initiatives, and concerns are addressed in a timely and professional manner - Assist in preparing materials for client reviews, business updates, and strategic discussions - Assist with program analysis, proposal development, and implementation planning for new components or changes - Collaborate with internal partners to assess feasibility, timelines, and resource needs for program enhancements - Attend and actively participate in national trade conferences, meetings, and industry events as a representative of the Program - Serve as the front-line ambassador for the Program, ensuring a strong and professional presence with member firms, leadership, and industry partners - Engage with attendees to build awareness, strengthen relationships, and communicate program value - Lead and coordinate marketing and branding initiatives for the Program Benefits - Generous Paid Time off - Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days - Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave - Generous employee referral bonus program of $1,500 per hired referral - Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) - Employee Resource Groups: Women’s Coalition, EPIC Veterans Group - Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development - Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support - Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs - 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment - EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation