• Responsible for achieving sales goals on a monthly, quarterly, and annual basis. • Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. • Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and course correction as necessary. • Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships. • Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers. • Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region. • Responsible for timely completion of regional sales forecasts. • Prepare daily, weekly, and monthly production projections and report projections/findings to management. • Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting. • Review and validate completeness of new broker applications submitted. • Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines. • Partner with operations staff to ensure expedient process of file flow. • Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region. • Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws. • Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc. • Assist senior sales leadership in the budgeting process and development of regional goals. • Will attend and represent Carrington at trade shows or industry meetings from time to time. • Work a flexible schedule and travel as necessary.

• Responsible for achieving sales goals on a monthly, quarterly, and annual basis. • Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws. • Manage and coach direct reports to achieve region objectives and sales goals. • Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers. • Supervise loan submission, maintain high levels of service, and manage for high quality and timely results. • Responsible for timely completion of regional sales forecasts. • Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting. • Participates in the development and facilitation of training and presentations for sales meetings, training sessions, etc.

• Design and deliver proper training for all Loan Officers. • Ensure Loan Officers understand ULG’s products and programs, sales process and expectations, and pricing structure. • Provide refresher training and coaching for existing Loan Officers. • Identify performance gaps and recommend targeted training solutions. • Train Loan Officers on sales prospect management and referral partner engagement. • Educate Loan Officers on specific pricing structure and documentation requirements. • Maintain training materials and track training completion and effectiveness.

• Communicates in a focused and compelling way that drives customers’ thoughts and actions. • Utilizes appropriate change management processes to meet the demands of the sales role. • Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. • Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. • Contributes to individual and shared responsibilities in a team environment. • Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions. • Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.) • Analyzes reports as needed and/or handles general administrative duties as appropriate.