• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements. • Participate in scoping calls and take detailed technical notes to support contract development. • Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution. • Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices. • Support sales and effort estimation during pre-engagement phases. • Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff. • Ensure consistent delivery of high-quality service & support on a client and partner engagement. • Ensure consistent, timely resolution (scope and contract) of issues. • Ensure consistent professional conduct. • Assist in reporting and documentation for client engagements and commercial activities. • Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Role Description If you are searching for your next adventure in your professional life, we may have the perfect position for you as an Itinerary Agent on our team. Help make our client's dreams trips and destinations become a reality. You will learn about the inner workings of the industry and can even access exclusive perks to make plans for yourself. Your primary goal will be to deliver outstanding service to our clients. - Discuss itinerary options with clients and suggest destinations, transportation methods, and lodging possibilities depending on the clients' interests. - Make reservations on behalf of clients for air travel, car rental, lodging, excursions, and activities while ensuring the clients' preferences are met. - Coordinate payment schedules for itinerary packages or other trip components with clients and process authorized payments. - Offer potential clients a comprehensive price quote for destination packages. - Organize and deliver itinerary materials in a cohesive manner for clients. Qualifications - Two or more years of experience in customer service or the travel industry. - Strong ability to communicate in writing and speaking. - Excellent and quick decision-making skills. - Excellent time management skills. - Must be legally authorized to work in the United States. - High School Diploma or equivalent. Benefits - Work from Home. - Flexible Schedule. - Daily Live Training. - One on One Support. - Travel Perks!

Role Description As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers by providing high-quality service and support. Your main goal will be to help our customers achieve their business objectives through the effective use of our communication solutions. You will work closely with our sales, marketing, and technical teams to deliver exceptional customer service and ensure our customers receive value from our products. Your ability to empathize with customers and understand their needs will be crucial in providing a positive experience and fostering long-term customer loyalty. - Serve as the primary point of contact for customers, providing timely and effective communication through various channels (phone, email, chat). - Conduct regular check-ins with customers to understand their needs, usage patterns and gather feedback on our products. - Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities to further enhance customers’ experience and drive revenue growth. - Troubleshoot and resolve customer issues, questions, and concerns in a timely and efficient manner. - Develop and maintain a deep understanding of our products and services to assist customers with their inquiries. - Document and track all customer interactions and feedback in our CRM system. - Stay up-to-date with industry trends and best practices related to customer success and utilize them to enhance our processes and customer experience. Qualifications - Bachelor’s degree in Business Administration, Marketing, Communications or a related field. - 2+ years of experience in a customer success, account management or customer service role, preferably in the technology or communications industry. - Excellent communication skills, both written and verbal, with a professional and friendly demeanor. - Strong problem-solving and critical thinking skills. - Ability to multitask and manage multiple customer interactions and priorities simultaneously. - Proven ability to build strong relationships and provide exceptional customer service. - Proficiency with CRM systems and Microsoft Office Suite. - Passion for technology and eagerness to learn about new products and services. Benefits - Competitive salary with benefits. - Opportunities for growth and career development. - Dynamic and collaborative work environment. Salary $93,000-$113,000 per year Company Description Cathect Communications is a leading provider of communication solutions for small and medium-sized businesses. With our innovative products and dedicated customer support, we strive to help businesses connect with their customers and drive growth.

Role Description We are seeking a dedicated and experienced Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, including: - Addressing inquiries - Resolving issues - Ensuring overall customer satisfaction This role requires excellent communication skills, problem-solving skills, and a strong commitment to customer service. Responsibilities include: - Responding promptly to customer inquiries through various channels, including email, phone, and social media. - Resolving customer issues by investigating problems and finding the best possible solution. - Escalating complex issues to the appropriate team members and ensuring prompt resolution. - Managing customer accounts, including updating information and processing orders. - Collaborating with internal teams, including sales and marketing, to ensure a seamless customer experience. - Monitoring and analyzing customer feedback and providing recommendations for improvement. - Staying up-to-date with industry trends and developments to provide the best possible service to our clients. - Building and maintaining strong relationships with clients and stakeholders. Qualifications - High school diploma or equivalent; some college education preferred. - Proven experience as a customer service specialist or similar role. - Excellent written and verbal communication skills. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. - Strong work ethic and a commitment to delivering exceptional customer service. - Proficiency in Microsoft Office and customer service software. - Ability to work flexible hours, including weekends and holidays if needed. - Familiarity with customer service best practices and procedures. Requirements - High school diploma or equivalent; some college education preferred. - Proven experience as a customer service specialist or similar role. - Excellent written and verbal communication skills. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. - Strong work ethic and a commitment to delivering exceptional customer service. - Proficiency in Microsoft Office and customer service software. - Ability to work flexible hours, including weekends and holidays if needed. - Familiarity with customer service best practices and procedures. Company Description TW Concierge does not discriminate against any applicant on the basis of race, color, national origin, ancestry, religion, sex, marital status, political affiliation or physical or mental condition.