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Liberty Mutual logo
Liberty Mutual

Liberty Mutual is a leading global insurance corporation and one of the largest casualty and property insurance companies in the nation. In the past, Liberty Mutual Insurance has o

Content Designer

Location

United States

Posted

75 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Content Designer

Liberty Mutual

Role Description As a Content Designer supporting our Claims Intake experience, you’ll play a critical role in shaping how customers interact with Liberty Mutual during key moments. You’ll collaborate closely with cross-functional partners to design clear, effective, and engaging content that improves usability and enhances the overall customer journey. What You’ll Do - Collaborate cross-functionally: - Partner with product managers, designers, engineers, analysts, researchers, and fellow content designers to deliver cohesive, user-centered solutions. - Work closely with insurance product subject matter experts to understand business requirements and translate them into effective content strategies. - Identify and drive content opportunities: - Apply content design methodologies to uncover opportunities that improve user experience, including information architecture, content hierarchy, and microcopy. - Craft clear, concise content: - Write and refine content that aligns with Liberty Mutual’s tone and voice guidelines, adheres to established standards, and reflects best practices for each digital channel. - Leverage user insights: - Continuously evaluate content effectiveness through user feedback, research, and data. - Use insights to iterate and optimize experiences for clarity, usability, and impact. Qualifications - Bachelor's degree or equivalent experience and 5+ years of experience in a related field. - Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup. - Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design. - Exceptional written and oral communication skills. - Ability to present projects and status reports to team leadership. - Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams. - Proven track record of collaborating effectively with cross-functional teams. Benefits - Comprehensive benefits. - Workplace flexibility. - Professional development opportunities. - Opportunities provided through Employee Resource Groups.

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