It's more than a career, it's a calling WI-REMOTE Worker Type: Regular Job Highlights: Population Health Pharmacy Technician Coordinator This remote role supports the Population Health Pharmacy team by partnering closely with Population Health Clinical Pharmacists to conduct targeted patient outreach aimed at improving quality measures and medication related outcomes. Pharmacy Technician Coordinators help identify barriers to medication adherence, support patients in resolving those barriers, and escalate clinical needs to pharmacists or providers when appropriate. Key Responsibilities • Conduct telephonic outreach to patients identified as non-adherent to hypertension, diabetes, and cholesterol medications based on CMS quality measures. • Collaborate with providers and pharmacists to clarify patient reported medication use and support continuity of care. • Assess and document barriers to adherence (cost, side effects, forgetfulness, transportation challenges, care team changes, etc.). • Provide patients with strategies to improve adherence, including education on extended day supply and other supportive options. • Participate in value based care payer meetings to review performance and discuss opportunities for improvement. • Investigate dispensing history discrepancies to identify dose changes, billing issues, and inconsistent adherence patterns. • Identify patients with cost-related barriers and refer them to the Pharmacy Access Team for assessment of patient assistance program eligibility. • Prioritize outreach based on last fill date and last impactable date to maximize quality outcomes. • Perform other duties as assigned to support population health initiatives. Job Summary: Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. Solves issues in the specialized area as they arise. Ensures documents and records are accurate and completed in a timely manner. - Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed. - Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Coaches team members across multiple ministries when practice standards are not upheld. - Conducts reviews and audits of specialized area. Reports and monitors KPIs to ensure optimal performance. Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Creates system standardization and leads implementation of operational changes and advancements. Participates in regional or system specialized work teams, committees, and councils. - Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area. Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned. - Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area. - Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). - Works in a constant state of alertness and safe manner. - Performs other duties as assigned.  EDUCATION - High School diploma/GED or 10 years of work experience EXPERIENCE - Three years’ experience as a pharmacy technician or relevant healthcare field PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois - Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation - (IDFPR) - Or - FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) - And - IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri - Pharmacy Technician - Missouri Division of Professional Registration - Or - MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - - Missouri Division of Professional Registration - And - FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration State of Work Location: Wisconsin - Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services - Or - WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services - And - FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 8753040033 System Pharmacy Pop Health Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

POSITION SUMMARY: This position is responsible for managing critical portions of workup processes. This includes timely coordination of designated steps in the workup process, workup related documentation, preparation, and completion of forms. ACCOUNTABILITIES: Workup Support and Vendor Management: • Supports the complex database of more than 2,000 vendors, providers, apheresis, and collection centers that aid the clearance and donation process ranging from filgrastim administrators, and third-party physical exam. • Responds to PE or Filgrastim requests from workup staff to locate vendors. If the database has no available PE or Filgrastim resources in the donors’ location. Communicates progress and results in a timely manner to workup staff. • Onboards all new vendors and conducts refresher trainings as needed. This training/onboarding includes an overview of process steps and requirements, review of documents, expected service level agreements, service fees and payment. • Maintains training documents for all vendors in the database to ensure current manufacturing requirements are met. • Supports workup staff by creating Physical Exam or Filgrastim Administration documents. Schedule All Filgrastim Injections: • Monitor DC1WUL mailbox for FA requests from WUS. • Access Salesforce database for current FA providers, or FA providers that may need retraining. • Schedule donor and send paperwork to provider; train/retrain site if necessary; send details of appointment to WUS and enter in notes section of Starlink. Pre-PE Calls: • Receive list of PE’s for following day. Call site to verify paperwork and kits has been received and answer any questions provider has prior to donor’s appointment. Document PE confirmed in Starlink notes. Other Responsibilities: • Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable. • Supports NMDP project teams. • Other duties as assigned based on location of this position. REQUIRED QUALIFICATIONS: Knowledge of: • Demonstrated understanding of business concepts and best office practices, through previous work experience, to include the concept of confidentiality. Ability to: • Demonstrate advanced word processing, intermediate database, Adobe, and Excel spreadsheet software skills. • Demonstrate excellent proofreading and editing, and customer service skills. • Work independently; demonstrate excellent interpersonal, problem solving, oral and written communications skills. • Maintain confidentiality; handle multiple priorities; and demonstrate excellent organization skills. Education and/or Experience: • High school diploma or GED is required. A two year or four-year degree is preferred. Further education may be counted towards minimum experience. • Three years’ administrative experience in a medical, clinical, or regulatory environment that required a variety of duties including the use of word processing, spreadsheet, Adobe, presentation, and database software programs. • One or more years working in a donor center can be substituted for above experience. PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) • Experience in a role using medical terminology.

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Accurately registers patients and performs laboratory order entry in the hospital EMR. Obtains venous blood samples via venipuncture/skin puncture and collects non-blood samples from patients of all ages using proper technique. EEO/AA/Disability/Veteran Responsibilities - 1. Conducts interviews with patients in person. Enters accurate and complete demographic and insurance information for visit. - 2. Correctly identifies and wristbands laboratory patients - 3. Administers and obtains signatures on all necessary regulatory forms (e.g. HIPAA disclosure, Patient Financial Authorization, Medicare Secondary Payer questionnaire information). - 4. Accurately transcribes laboratory orders from paper requisitions including ordering provider, entering ICD (X) codes, copy to provider and fax/phone requests. - 5. Performs Medical Necessity Screening and issues Advance Beneficiary Notices to patients when appropriate. - 6. Scans patient identification, insurance cards and laboratory requisitions in a timely manner to ensure information is available electronically. - 7. Follows downtime procedures as required - 8. Collects a high volume of blood specimens (skin puncture and venipuncture), nasal and throat swabs and other non-blood specimens using appropriate technique while maintaining the integrity of the specimen in relation to the test to be performed. - 9. Utilizes systems for identification, collection, transport and disposal of specimens, adhering to internal and external policies and regulations. - 10. Ensures all required elements are included on laboratory requisitions for compliance. - 11. Verifies accuracy of all paper and/or electronic orders prior to collection of specimens. - 12. Organizes and prioritizes work to provide optimal patient care while adhering to established guidelines for specimen procurement, safety and correct identification. - 13. Recognizes and evaluates the presence of complications in collecting blood and selects appropriate solutions for them (e.g. patients on anticoagulants, radical mastectomy, syncope, difficult veins, IV?s). - 14. Performs all duties precisely and efficiently under continually changing conditions. - 15. Instructs patients on preparation for special tests and/or provides specimen collection instructions as appropriate. - 16. Responsible for proper care and use of hospital equipment (e.g. hand-held collection devices, computers, printers, etc.). - 17. Adheres to all safety procedures in the handling of hazardous materials and blood borne pathogens. - 18. Follows all procedures on safe patient interactions and body mechanics. - 19. Maintains clean, well-stocked work areas. - 20. Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review. - 21. Performs other duties as assigned or directed to ensure smooth operation of the department/unit. Qualifications EDUCATION High School diploma required. Formal education and/or clinical training from an approved phlebotomy program preferred. EXPERIENCE Previous phlebotomy experience and/or phlebotomy certification required. Good keyboarding skills, computer experience and excellent customer service required. LICENSURE Valid driver's license required. ASCP certification preferred. SPECIAL SKILLS Department training for EMR use, registration and order entry functions along with one-on-one phlebotomy training. YNHHS Requisition ID 176494

Position Description Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.” Provides administrative support to assigned clinical team, as directed by the Team Lead and/or Manager. The Clinical Support Specialist will perform administrative tasks that support clinical processes (e.g. UM, CM, PHM), including but not limited to building medical management records (e.g. authorizations and referral management), compliance report monitoring, and completion of member/provider communications Responsibilities and Qualifications - Assists with medical record documentation requests and leverages medical management system to initiate case and/or authorization to support clinical processes (e.g. UM, CM). - Conducts fax and telephonic outreach; and written communications to members and/or providers to communicate status of UM/CM processes (e.g. verbal notification, engagement status, discharge plan). - Supports administrative functions with community events (e.g. health fairs) - Accurately documents all interventions in the member’s medical management record in accordance with established policies and procedures. - Actively participates in supporting department compliance and performance through administrative activities such as report monitoring/distribution, and other tasks as assigned by leadership. - Adheres to all regulatory and compliance standards, including adherence to all Capital and department specific policies and procedures. - Interacts courteously and professionally with customers, including internal staff, vendor partners, providers, and members to support collaborative medical management functions. - Identifies and reports potential quality of service/care issues as established and within the guidelines of intradepartmental processes. - Promotes personal growth through participation in staff meetings, appropriate in-services, and corporate training. - Identifies opportunities and proposes alternatives for improving the Population Management functions. Skills: - Strong organizational and time management skills. - Demonstrated strong attention to detail and accuracy. - Ability to follow job responsibilities as outlined in departmental policies and procedures. - Excellent written and oral communication skills. Knowledge: - Working knowledge and operation of a personal computer, including proficiency in Microsoft Office applications. - Working knowledge of medical terminology. - Working knowledge of the health insurance industry, health plan benefits and product lines (e.g., PPO, POS, HMO, FEP, Senior Products, Traditional/Comprehensive). - Knowledge of regulatory and accreditation standards and requirements (e.g. NCQA, CMS). Experience: - Minimum 2 years’ experience in the medical field (e.g. medical assistant, medical secretary) or 2 years’ experience in a managed care clinical department. Education and Certifications: - High School Diploma required. - Continued higher education preferred. About Us We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.