• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions. • Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge. • Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next. • Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. • Keep records sharp and accurate by updating tickets, account details, and communication logs with care. • Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation. • Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. • Consistently meet or exceed performance goals that help us deliver best-in-class support. • Jump in to support teammates when needed — we grow stronger together.

Role Description The Customer Care Specialist reports to the Customer Care Supervisor and is responsible for performing customer service duties via phone, email, and chat. FLSA Status: Hourly, Non-exempt Essential Duties and Responsibilities: - Handle customer inquiries and complaints with utmost professionalism. Obtain details and escalate issues to Customer Care Supervisor if unable to resolve the issue. - Answer, document, and resolve incoming and outgoing calls from the SPIG Customer Service Line. - Input all data into SPOT to update records. - Contact customer to review warranty information and conduct customer satisfaction surveys after installation. - Other duties as assigned by the Customer Care Supervisor. Qualifications - High school diploma or general education degree (GED); and one to two years of related experience and/or training; or an equivalent combination of education and experience. Experience must involve customer service management. - Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work. - Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations. - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. - Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. - Be able to effectively communicate orally and in writing in English. - Ability to view documents on multiple screens and read handwritten documents. Requirements Competencies - Identifies and resolves problems in a timely manner. - Speaks clearly and persuasively; participates in meetings. - Writes clearly; able to read and interpret written information. - Contributes to building positive team spirit. - Promotes a harassment-free environment. - Treats people with integrity and ethically. - Supports the organization’s goals, values, and code of ethics. - Exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions. - Prioritizes work activities; uses time efficiently. - Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions. - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. - Meets productivity standards; completes work in a timely manner. - Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly. - Must be organized and able to follow up on statuses and ensure completion of tasks. - Is consistently at work and on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Regularly required to sit; reach with hands and arms, see, talk, and hear. - Frequently required to use hands to finger, handle, or feel. - Must be able to lift and carry 25 lbs. (i.e. laptop or monitor) in order to move it as needed. - Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space.

Job Title: Remote Assistant | Booking Vacations About Destination Knot: At Destination Knot, we help individuals, couples, and families turn their dream vacations into reality. From tropical getaways and cruises to group adventures and milestone celebrations, we provide expert planning and personalized support at every step of the travel journey. Position Overview: We are seeking a dependable and detail-oriented Remote Assistant to support our vacation booking process. In this role, you will work closely with our travel planning team to research destinations, prepare quotes, manage reservations, and assist clients with pre- and post-booking communication. This is a fully remote position ideal for someone who enjoys organizing, helping others, and being part of a travel-focused team. Key Responsibilities: Assist in researching and recommending vacation packages, resorts, cruises, and accommodations Support the preparation and delivery of travel quotes and proposals Process and update bookings using supplier and agency tools Communicate with clients regarding reservation details, changes, or special requests Maintain accurate records of bookings and client interactions Monitor supplier promotions and destination updates Collaborate with team members to ensure excellent client service Qualifications: Previous experience in customer service, hospitality, or administrative support preferred Strong attention to detail and time management skills Excellent written and verbal communication abilities Tech-savvy and comfortable using online tools and booking platforms Ability to work independently in a fully remote setting Must be 18 years or older with a reliable computer and internet connection A passion for travel and helping others plan memorable experiences What We Offer: Flexible, remote work environment Training and ongoing professional development Access to travel planning tools and industry resources Supportive team culture with opportunities to grow Incentive-based performance opportunities and travel perks Work Environment: This is a fully remote position with flexible hours. Ideal for individuals who are organized, motivated, and enjoy assisting with travel coordination and client communication. $40,000 - $65,000 a year

Location: Remote (U.S.) Employment Type: Flexible Remote Position Industry: Travel & Hospitality About the Role Destination Knot is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish. Key Responsibilities Process and confirm hotel bookings through preferred travel partners Communicate with clients regarding rates, availability, and details Provide professional customer service via phone, email, or chat Research properties and destination amenities to match client needs Maintain accurate records of reservations and client preferences What You’ll Bring Exceptional communication and organization skills Enthusiasm for travel, hotels, and guest satisfaction Self-discipline and accountability in a remote environment Basic computer proficiency and comfort learning new systems What We Provide 100 % remote structure with flexible scheduling Access to professional travel training and certification paths Mentorship and advancement opportunities within Destination Knot Access to industry discounts after completion of onboarding Start your remote career in travel with a team that values service, growth, and professionalism. $45,000 - $65,000 a year