Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globalize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 We are looking for Senior Community Manager with Chinese to join our multinational team around the globe. This is a part-time role. Responsibilities could include: - Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. - Working across strategy products. - Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. - Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule. - Managing client interactions when the CM Lead is on holiday or sick leave. - Assist with training and coaching of new and existing Community Managers. - Foster and maintain a positive work environment – build engagement, resolve conflicts. Experience: - Experience in relevant industries: Proven experience (min. 2 years) within Community Management and/or Social Media Management in gaming. - Language skills: Excellent spoken and written English and Chinese. - Strategizing: Working across community strategy. - Relationship Building: Ability to quickly establish rapport and build trusting relationships with stakeholders. - Communication and Conflict Resolution: Excellent communication skills, coupled with proven ability to effectively navigate and resolve conflicts. - Proactive Learner: Possesses a curious, self-motivated attitude and a strong commitment to continuous learning. Phases of our recruitment journey: • You send us your application with your updated resume. • After reviewing your candidacy and if you meet the requirements, we’ll invite you for the first online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. There might be a second and sometimes a Third interview with an Operations Manager. • At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.   BENEFITS: As a remote role, we offer flexibility and a nice work-life balance. Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits. Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you! #imaginemore Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Create, Globalize, Engage Employment Type: Full Time, Permanent Working Pattern: Remote

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globalize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 We are looking for Senior Community Manager with Chinese to join our multinational team around the globe. This is a part-time role. Responsibilities could include: - Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects. - Working across strategy products. - Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave. - Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule. - Managing client interactions when the CM Lead is on holiday or sick leave. - Assist with training and coaching of new and existing Community Managers. - Foster and maintain a positive work environment – build engagement, resolve conflicts. Experience: - Experience in relevant industries: Proven experience (min. 2 years) within Community Management and/or Social Media Management in gaming. - Language skills: Excellent spoken and written English and Chinese. - Strategizing: Working across community strategy. - Relationship Building: Ability to quickly establish rapport and build trusting relationships with stakeholders. - Communication and Conflict Resolution: Excellent communication skills, coupled with proven ability to effectively navigate and resolve conflicts. - Proactive Learner: Possesses a curious, self-motivated attitude and a strong commitment to continuous learning. Phases of our recruitment journey: • You send us your application with your updated resume. • After reviewing your candidacy and if you meet the requirements, we’ll invite you for the first online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. There might be a second and sometimes a Third interview with an Operations Manager. • At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.   BENEFITS: As a remote role, we offer flexibility and a nice work-life balance. Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits. Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you! #imaginemore Role Information: EN Studio: Keywords Studios Location: Europe Area of Work: Player Engagement Service: Create, Globalize, Engage Employment Type: Full Time, Permanent Working Pattern: Remote

Job Title: Community Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities: Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Required Experience & Skills - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills: - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: - Actively engage with members in Slack, starting conversations and responding to discussions. - Introduce members to one another based on shared interests and goals. - Monitor engagement levels and identify members who may need additional support. - Coordinate and prepare for upcoming community events or meetups. - Review feedback, survey results, and engagement data to identify improvement opportunities. - Communicate insights and updates to internal stakeholders. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Community Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities: Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Required Experience & Skills - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills: - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: - Actively engage with members in Slack, starting conversations and responding to discussions. - Introduce members to one another based on shared interests and goals. - Monitor engagement levels and identify members who may need additional support. - Coordinate and prepare for upcoming community events or meetups. - Review feedback, survey results, and engagement data to identify improvement opportunities. - Communicate insights and updates to internal stakeholders. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification #LI-AG1