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HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

Trial Experience Specialist, Inside Sales, Spanish Bilingual

Inside SalesSalesFull TimeRemoteJuniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

91 days ago

Salary

$44K - $58.5K / year

Seniority

Junior

Bachelor Degree0.2 yrs expSpanishEnglish

Job Description

Trial Experience Specialist, Inside Sales, Spanish Bilingual

HighLevel

• Identify, engage and nurture new customer relationships • Align solutions to the customer’s goals, needs and objectives • Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion • Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics • Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom) • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client • Collaborate with customers and cross-functional teams to identify compelling solutions • Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices • Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions) • Other duties may be assigned and/or modified as business needs dictate

Job Requirements

  • Bachelor’s Degree or equivalent SaaS experience is strongly preferred
  • 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role
  • A strong technical aptitude to help our users succeed with the HighLevel software
  • Experience with technical documentation and presentation skills preferred
  • Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • Experience working with and or ability to learn the use of various CRM platforms and communication systems
  • Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
  • Strong time management, organizational skills and interpersonal communication skills, both verbal and written
  • Self-motivated to maintain regular contact with customers, management, and peers
  • You can translate technical ideas for non-technical audiences
  • Demonstrable critical thinking, communication, and creative problem-solving skills
  • Ability to learn new complex software platforms quickly
  • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
  • Highly organized to manage and prioritize several different responsibilities at any given time

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