• Define and drive the UX vision and design strategy for enterprise-scale healthcare products. • Break down complex systems and workflows into understandable, solvable user experiences. • Clearly articulate design decisions, trade-offs, and rationale when presenting to senior leadership and executives. • Serve as a design thought leader, elevating UX standards and best practices across teams. • Lead the full design lifecycle: discovery, research, ideation, prototyping, validation, and delivery. • Produce high-quality visual and interaction design for mobile-first responsive web experiences. • Design and refine micro-interactions and motion behaviors that improve clarity, feedback, and delight. • Rapidly iterate in environments with changing priorities, incomplete data, and evolving constraints. • Own and evolve scalable Figma design systems, tokens, including components, patterns, and documentation. • Apply design token principles to ensure consistency across platforms and implementations. • Design and validate experiences that meet WCAG accessibility standards. • Create hypotheses, design experiments, and run user testing and usability QA to validate outcomes. • Collaborate with Product and Analytics to use product analytics to inform, validate, and refine design decisions. • Define and document analytics tagging points, event names, and data-analytics-id elements directly within design specifications. • Validate analytics instrumentation pre-release to ensure correctness and usability of downstream data. • Work closely with Technical Product Managers, Engineers, and Analytics partners to align design, technical feasibility, and business goals. • Contribute design considerations to product briefs and PRDs, ensuring UX requirements are explicit and testable.

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions. • Design solutions that remove friction and increase patient engagement with mental health services. • Accommodate multiple payment and coverage scenarios in a unified, elegant experience. • Ability to craft multiple problem-led solutions for any request. • Build and maintain scalable design systems that ensure consistency and quality. • Balance speed with craft. Ship polished work quickly without sacrificing user experience. • Conduct user research and usability testing to validate design decisions. • Partner closely with engineering to ensure high-fidelity implementation. • Incorporate AI tools into your design process for faster iteration and exploration. • Identify opportunities where AI can enhance patient matching, personalization, and overall experience. • Take full ownership of design outcomes and balance user needs with business goals. • Navigate ambiguity and competing priorities with confidence and clear communication. • Present design work to leadership with strong rationale and strategic alignment. • Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

• Deeply analyze customers and business problems to identify the pain points • Rapidly create impactful and elegant solutions to problems. • Strategically think of the product from high level to connect the missing dots • Update the acceptance criteria and define the logic to your work • Take full cycle ownership of your work from ideation, design, review and feedback in the final test build and after release. • Co-lead their team with Product managers and Developers • Actively gives feedback and mentors designers in your team. • Perform design reviews and one to one. • Drive the vision for your product, aligning your team on a better future state • Steer the group’s design execution toward reaching business goals • Work holistically across multiple platforms to solve problems - The employee portal, the employer portal, and the admin dashboard for customer support.

• We are looking for an exceptional Tech Lead Manager to lead a team of world-class engineers building core Kalepa functionalities. • Lead a team to deliver results consistently. • Grow and develop talented engineers. • Cultivate a results-driven high-performance culture. • Focus on refining existing product functionality to deliver an exceptional user experience. • Ensure consistency across the product, maintaining a cohesive look and feel, and implementing performance improvements that directly impact end users. • Pay close attention to layout, interactions, responsiveness, and visual polish to give the product a premium feel.