• Identify user needs and pain points based on user data and transform UX goals into easy-to-use, elegant, and accessible designs • Create journey maps, use cases, flow diagrams, storyboards, and prototypes • Translate concepts into intuitive interactions and experiences and validate them through prototyping and user testing • Collaborate with other designers, product managers and the engineering team throughout the product lifecycle to ensure your designs are addressing user and business needs, feasible to implement, and are subsequently implemented accurately • Support user research efforts on multiple aspects of the products through qualitative and quantitative research methods • Adopt, evolve and refine our design system, ensuring visual cohesion and engineering efficiency across all user touchpoints

• Define and drive the UX vision and design strategy for enterprise-scale healthcare products. • Break down complex systems and workflows into understandable, solvable user experiences. • Clearly articulate design decisions, trade-offs, and rationale when presenting to senior leadership and executives. • Serve as a design thought leader, elevating UX standards and best practices across teams. • Lead the full design lifecycle: discovery, research, ideation, prototyping, validation, and delivery. • Produce high-quality visual and interaction design for mobile-first responsive web experiences. • Design and refine micro-interactions and motion behaviors that improve clarity, feedback, and delight. • Rapidly iterate in environments with changing priorities, incomplete data, and evolving constraints. • Own and evolve scalable Figma design systems, tokens, including components, patterns, and documentation. • Apply design token principles to ensure consistency across platforms and implementations. • Design and validate experiences that meet WCAG accessibility standards. • Create hypotheses, design experiments, and run user testing and usability QA to validate outcomes. • Collaborate with Product and Analytics to use product analytics to inform, validate, and refine design decisions. • Define and document analytics tagging points, event names, and data-analytics-id elements directly within design specifications. • Validate analytics instrumentation pre-release to ensure correctness and usability of downstream data. • Work closely with Technical Product Managers, Engineers, and Analytics partners to align design, technical feasibility, and business goals. • Contribute design considerations to product briefs and PRDs, ensuring UX requirements are explicit and testable.

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions. • Design solutions that remove friction and increase patient engagement with mental health services. • Accommodate multiple payment and coverage scenarios in a unified, elegant experience. • Ability to craft multiple problem-led solutions for any request. • Build and maintain scalable design systems that ensure consistency and quality. • Balance speed with craft. Ship polished work quickly without sacrificing user experience. • Conduct user research and usability testing to validate design decisions. • Partner closely with engineering to ensure high-fidelity implementation. • Incorporate AI tools into your design process for faster iteration and exploration. • Identify opportunities where AI can enhance patient matching, personalization, and overall experience. • Take full ownership of design outcomes and balance user needs with business goals. • Navigate ambiguity and competing priorities with confidence and clear communication. • Present design work to leadership with strong rationale and strategic alignment. • Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

• Deeply analyze customers and business problems to identify the pain points • Rapidly create impactful and elegant solutions to problems. • Strategically think of the product from high level to connect the missing dots • Update the acceptance criteria and define the logic to your work • Take full cycle ownership of your work from ideation, design, review and feedback in the final test build and after release. • Co-lead their team with Product managers and Developers • Actively gives feedback and mentors designers in your team. • Perform design reviews and one to one. • Drive the vision for your product, aligning your team on a better future state • Steer the group’s design execution toward reaching business goals • Work holistically across multiple platforms to solve problems - The employee portal, the employer portal, and the admin dashboard for customer support.