Job DetailsJob Location: Remote - varies, CO 00000Position Type: Full TimeEducation Level: High SchoolSalary Range: $75,000.00 - $85,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: DayJob Category: Information TechnologyHealth Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We’re looking for a Senior Electronic Health Records (EHR) Specialist to join the EHR/Business Intelligence team supporting Electronic Health Records across multiple platforms across our multiple sites. This position is primarily remote, with occasional opportunities for onsite work with team members. What You’ll Be Doing As a Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices. RESPONSIBILITIES: As a Senior Electronic Healthcare Information Technician under the supervision of the Director and Supervisor you will: Work closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities. Problem solves, assesses processes and issues, and collaborates with clinical and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application Work closely with EHR team to maintain coding, compliance, and security standards Resolve help desk tickets for clinical, billing and technology issues related to the EHR Provide EHR training to end users Work in collaboration with EHR team to research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, PM, related software applications development, hardware and infrastructure Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development. Work closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects Ensure that proper configuration management, security, and change controls are implemented and tested Performance tuning experience (MS SQL Server configuration, query optimization, hardware configuration) Understanding of data integration issues (e.g., validation, cleaning), familiarity with complex data structures Programming/scripting experience and knowledge of software development life cycle is preferred Provide technical assistance and cross training to other team members Design and implement technology best practices, guidelines, and repeatable processes Must be able to perform duties with moderate to low supervision Performance of other work-related duties as assigned Physical requirements include the following: Requires frequent standing, sitting and walking for prolonged periods of time Occasionally lifts and carries items up to 15 pounds Requires working under stress in emergency situations Requires frequent operation of a computer Desired attributes: Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work Has the ability to inspire and model collaborative teamwork Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility What You’ll Like About Us Competitive pay $75,000.00 to 85,000.00 Annually (Dependent on experience, certification and shift) Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available. HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTD Retirement 403(b) with employer match up to 6% Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance Childcare Flexible work schedule Employee recognitions and celebrations Warm and friendly work environment in which staff respect and learn from one another QualificationsWhat we’re looking For—The Must-Haves High School Diploma or GED Minimum of five years of hands-on experience in working with and maintaining Electronic Health Record (EHR) software Familiarity with myAvatar and/or NextGen Broad knowledge of current technology, tools and techniques for development, and a desire to expand technology stack Familiarity with Data concepts and Relational databases (e.g., SQL Server) Comfortable with 1:1 and small group training and mentoring What we’d Like to See in you—the Nice-to-Haves Bachelor’s degree Experience in the behavioral health and/or medical fields Spanish language abilities Health Solutions expects all staff to Adapt to change in the workplace and use change as an opportunity for innovation and creativity. Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through. Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work. Inspire and model collaborative teamwork and Human Kindness; and Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service. Must already be authorized to work in the US; sponsorships not available. Closing Date: 08/30/2026 EOE, M/F

Role Description We are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows. This role includes dual responsibility across two environments: - Supporting and troubleshooting within our federal enclave environment, ensuring compliance, stability, and controlled-process operations. - Supporting and maintaining our AWS-based production environment, working closely with cloud infrastructure and modern deployment pipelines. This position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams. Qualifications - 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role. - Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments. - Hands-on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk). - Solid scripting/coding ability (Python, Bash, PowerShell, or similar). - Excellent communication skills; able to articulate complex problems clearly. - Ability to work across secure and cloud environments, including adapting workflows for federal enclave constraints. Requirements - Experience working in or supporting federal enclave/restricted-access environments. - Experience supporting a FedRAMP certified product in production. - Experience with CI/CD pipelines and build/test automation. - Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP). - Background in incident management, postmortems, or SRE best practices. - Understanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.). Benefits - $140,000 - $155,000 a year. - The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. - Any applicable bonus programs will be discussed during the recruiting process. - The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. - Local cost of living assessments are done for each new hire at the time of offer.

• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product • Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports • Ensure successful training and onboarding of new hires • Guide the team through technical-training and additional learning and development needs • Drive projects or initiatives to improve team productivity, process or procedure • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success • Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. *Qualified candidates must be able to work 2:00PM-10:30PM EST. The targeted start date for this role is 5/18/26* Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: The Senior Pharmacy Resolution Specialist will act as a subject matter expert and handles more complex pharmacy issues and respond to escalated calls from members, provider/physician's offices and pharmacies. This role will make outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists. - Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests - Offers options including submission of a prior authorization request - Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards - Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates) - Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards - Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries - Participates in the training of less experienced staff, including opportunity for job shadowing - Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility - Presents proposed solutions in a clear and concise manner - Assists with audit preparation as needed - Assists with miscellaneous special project work as assigned - Performs other duties as assigned - Complies with all policies and standards Education/Experience: High School Diploma / GED. 2 years of experience. Call center / customer service experience. Experience in healthcare environment (pharmacy operations, managed care, pharmacy hospitals and or pharmacy retail settings). License/Certification: Pharmacy technician certification preferred. Pay Range: $19.43 - $32.98 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act