• Build and maintain broadcast traffic logs across television campaigns, ensuring all commercial inventory and promotional assets are scheduled accurately. • Coordinate commercial placement within programming schedules according to media plans, programming clocks, and station/network requirements. • Manage day-to-day updates to broadcast logs, including schedule changes, creative rotations, and campaign adjustments. • Partner closely with media planning and buying teams to ensure accurate execution of TV schedules across national and local markets. • Serve as the operational liaison between media teams, broadcast partners, and internal stakeholders to ensure seamless campaign execution. • Manage the clearance process for all television advertising creative, ensuring assets meet broadcast standards and compliance requirements. • Ensure compliance with broadcast regulations, network standards, competitive separation rules, and political advertising requirements when applicable. • Monitor campaign performance operationally after launch by reviewing as-run logs and confirming scheduled spots aired as expected. • Identify discrepancies including missed spots, incorrect placements, or delivery issues and coordinate makegoods with stations or networks when necessary. • Review and reconcile as-run reports to confirm broadcast delivery against media plans. • Compile airing confirmations and campaign documentation to support financial reconciliation and campaign reporting.

• Lead and manage all recruitment efforts and end-to-end hiring processes across the organization • Develop, implement, and continuously improve strategic hiring practices to meet workforce needs • Partner with HR and hiring managers to understand staffing requirements, position qualifications, and hiring priorities • Design and standardize effective interviewing and candidate assessment methods to support fair and consistent hiring decisions • Oversee applicant tracking, candidate workflows, and recruitment data through the applicant tracking system (ATS) • Manage recruitment tools, databases, and advertising budgets to support timely and cost-effective hiring • Establish clear goals, metrics, and performance benchmarks for the recruitment team • Train, coach, and supervise Recruiters to ensure high performance, compliance, and best practices

• Complete insurance benefit and coverage verifications via online portals and/or phone • Document benefit and coverage results in the online application • Initiate prior authorization and pre-determination submissions • Appeals support as needed • Communicate professionally with health insurance payers, external customers, and sales team via phone and email • Transcribe data from various sources into databases, ensuring data integrity and HIPAA compliance

• Own the end-to-end management of standard client escalations, transitioning ad-hoc issues into highly structured projects within Workbench and Jira. • Define clear success criteria and track SLA adherence across all involved stakeholders. Run cross-functional meetings to ensure accountability. • Identify and flag risks that lead to delayed resolutions. Maintain total transparency by distributing daily TL;DR updates to all involved parties. • Execute thorough Root Cause Analyses (RCAs) post-resolution, ensuring that documentation leads to actionable, preventative measures.