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As a leader in environmental solutions, recycling & waste, we partner with customers to create a more sustainable world.
Lead Customer Support Specialist
Location
Pennsylvania
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Lead Customer Support Specialist
Republic Services
• The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients. • Responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and fulfills customer needs. • In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction. • Establishes effective communication pathways to handle customer inquiries. • Collaborates with appropriate teams for swift resolution of customer concerns. • Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.
Job Requirements
- 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field.
- Extensive knowledge and ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices.
- Knowledge of advanced accounting processes.
- Ability to identify trends and data patterns.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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