POS-32310 Role Summary Our mission at HubSpot is to help millions of organizations grow better. The People Operations Service Delivery function plays a critical role in delivering a seamless, scalable, and high-quality employee experience that enables that growth. As Director, People Operations Service Delivery, you will lead the end-to-end global delivery of People Operations services across Tier 1, Tier 2, and Tier 3 support. You will own the service delivery model, ensuring every employee interaction is consistent, efficient, and high quality. This role combines strategic leadership with operational execution—leveraging data, systems, and process design to simplify complexity and drive measurable outcomes. Your impact will be reflected in strong employee satisfaction (CSAT), reliable service performance (SLAs), and scalable operations that continuously improve as HubSpot grows. You will partner closely with Enablement, HRIS, IT, Analytics, and People Ops leadership to ensure the service delivery engine operates with clarity, accountability, and precision. What You’ll Do Service Delivery Leadership - Lead the global People Operations Service Delivery function across Tier 1, Tier 2, and Tier 3 support, ensuring consistent, high-quality employee experiences - Own and evolve the end-to-end service delivery model, including intake channels, case management, escalation paths, and resolution frameworks - Enhance inbound support models and self-service experiences to create intuitive, scalable employee interactions Operational Excellence & Strategy - Define and drive performance against SLAs, CSAT, and operational KPIs, using data to continuously improve service quality and efficiency - Lead complex, cross-functional initiatives such as service migrations, operating model changes, and platform or process enhancements - Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization - Establish clear governance and escalation frameworks to resolve complex or high-risk employee issues effectively Process, Systems & Automation - Drive continuous process optimization across People Operations services, reducing friction, improving speed, and increasing scalability - Partner with HRIS, IT, Engineering, and external vendors to improve systems, automate workflows, and enhance case management and reporting capabilities - Optimize service delivery platforms (e.g., ServiceNow) for HR use cases, including case management, knowledge integration, SLA tracking, and automation - Design and maintain scalable resources such as SOPs, documentation, and internal knowledge bases Team Leadership & Enablement - Build, lead, and coach a high-performing, globally distributed team focused on empathetic, efficient, and outcome-driven support - Partner with Enablement to ensure teams have the knowledge, tools, and workflows needed to succeed - Foster a culture of accountability, continuous improvement, and customer-centric service delivery Insights & Continuous Improvement - Identify recurring issues and translate them into scalable solutions through process, tooling, or experience design improvements - Leverage data and analytics to identify trends and inform decisions related to service performance, workforce planning, and employee experience - Lead service quality programs, including audits, feedback loops, and compliance readiness, to ensure consistent and reliable delivery What You’ll Bring Required Qualifications - 10+ years of experience in People Operations, HR Shared Services, or Service Delivery roles, with 5+ years in leadership positions - Proven experience leading global service delivery or shared services organizations across multiple tiers of support and Centers of Excellence (COEs) - Strong expertise in service delivery operations, including SLAs, CSAT, case management, intake workflows, and escalation frameworks - Demonstrated ability to drive operational excellence through KPIs, process optimization, and continuous improvement methodologies - Experience optimizing HR service delivery platforms (e.g., ServiceNow), including automation, knowledge management, and reporting - Strong analytical skills with experience using data to improve service performance and employee experience - Experience partnering cross-functionally with HRIS, IT, Engineering, and Enablement teams to improve systems and workflows - Demonstrated success leading large-scale service organizations in fast-paced, high-growth environments - Excellent communication and stakeholder management skills, with the ability to influence senior leaders Nice-to-Have Qualifications - Experience with ServiceNow strongly preferred or similar HR service delivery platforms - Experience implementing automation or AI-driven service delivery solutions - Familiarity with Lean, Six Sigma, or other continuous improvement frameworks - Experience operating in a global, scaled SaaS or technology company - Background in compliance, audit readiness, or risk management within People Operations - Experience designing employee self-service or knowledge management systems Behavioral Attributes for Success - Systems thinker who understands how people, process, and technology work together - Calm, credible executive presence with the ability to influence without authority - Strong operator with a bias toward proactive problem-solving and prevention - Relentless clarity-builder who drives ownership, timelines, and outcomes - High-ownership, low-ego leader who enables others to succeed - Change-savvy with the emotional intelligence to lead teams through ambiguity Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $176,900—$283,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Description Position Summary The Regional Sales Director is responsible for leading high-value sales efforts, managing key client relationships, and driving revenue growth through strategic account development. This role requires a seasoned sales professional with a proven record of exceeding sales targets, developing new business opportunities, and nurturing long-term client partnerships. The Regional Sales Director acts as a trusted advisor to clients, aligning solutions with their business objectives while contributing to the company’s overall sales strategy and success. Territory will cover California, Nevada, Oregon, Washington, Alaska and Hawaii. Key Responsibilities - Develop and execute strategic sales plans to achieve and exceed revenue goals. - Identify and pursue new business opportunities through prospecting, networking, and market research. - Build and manage relationships with executive-level decision-makers and key stakeholders. - Conduct detailed needs assessments to tailor proposals and presentations to client objectives. - Lead complex negotiations and close large-scale or enterprise-level deals. - Collaborate with internal teams, including marketing, product development, and customer success, to ensure client satisfaction and successful onboarding. - Serve as a mentor and resource to junior sales team members, sharing best practices and sales strategies. - Maintain a robust and accurate pipeline in the CRM system, ensuring consistent forecasting and reporting. - Stay informed about industry trends, competitor offerings, and market dynamics to position the company’s products or services effectively. - Represent the company at industry events, conferences, and trade shows to build brand awareness and expand the client base. Requirements Experience: - 8+ years of progressive experience of enterprise level sales, preferably software as a service, account management, and business development. - Proven track record of meeting or exceeding sales quotas in a competitive environment. - Experience managing complex sales cycles and closing high-value deals. Skills: - Exceptional communication, presentation, and negotiation skills. - Strong business acumen with the ability to understand and address client challenges. - Strategic thinker with excellent problem-solving and decision-making abilities. - Proficient in CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite. - Ability to work both independently and collaboratively in a fast-paced environment. - Demonstrated leadership and mentoring abilities. Education: - Bachelor’s degree (preferred). Performance Metrics - Achievement of quarterly and annual revenue targets. - Growth and retention of key accounts. - Quality of client relationships and satisfaction scores. - Pipeline development and sales forecast accuracy.

• Responsible for projecting, planning, executing, and overseeing all supply chain activities related to clinical trial materials. • Manage the procurement, production, packaging, labeling, distribution, and inventory of clinical trial materials. • Ensure clinical supplies are delivered on time, within budget, and in compliance with regulatory requirements. • Follow-up communication with various departments and stakeholders.

Director of Business Development Location remote in select states: Candidates must currently reside in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Employment type: Full-time Work authorization: Must be authorized to work in the U.S. without visa sponsorship​ About Tivly Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses. About the Role The Director of Business Development will develop new business opportunities with prospects outside of our current customer base. The successful candidate will leverage a consultative sales approach and possess a clear understanding of the decision-making processes of potential partners. This role will lead all aspects of the sales process, including identifying partnership opportunities, conducting client research, demonstrating potential solutions, and closing pilot projects and partnerships. Additionally, this role will oversee the launch process and ensure a successful hand-off to the account services team. What You’ll Do - Identify, analyze, and prioritize strategic opportunities with agents, brokers, carriers, agencies, platforms, and other potential types of partnerships - Manage a strong pipeline of prospective partners through prospecting, relationships, and referrals. - Leverage your experience and network of potential partners to open new opportunities. - Consultatively position our solutions, value proposition, and benefits for business success. - Leverage insurance expertise to ensure we are identifying the best partnership opportunities and matching the right solutions for each opportunity. - Maximize business development opportunities at insurance/insurtech and lead generation conferences (Note: some travel required for this role). - Establish and maintain relationships with leads and prospects throughout the sales process. - Ensure commitments made in the sales process are delivered as expected. - Develop and optimize sales strategies for each major step of the sales process. - Collaborate with leadership (CEO, COO, GM, VP Sales), product, and marketing on developing strategic plans to grow new accounts and identify new potential use cases. - Build pitch decks and manage the necessary negotiations needed to successfully close deals. - Use verbal, written, and presentation skills to effectively articulate how we solve customer challenges. - Support resellers and help optimize how we leverage those resources for business development momentum. - Provide regular updates on the pipeline, forecasts, and new business performance. What You Bring - 8+ years of sales, solution selling, business development, corporate development, or program management experience. - Experience working in the insurance industry required, with experience specific to commercial insurance a plus. - Proven history of managing a sales pipeline with large accounts. - Proven experience creating and managing prospecting strategies for identifying new opportunities. - Excellent written and verbal skills, as well as interpersonal and relationship-building experience. - Experience creating and giving sales presentations with strong PowerPoint skills. - Experience developing custom programs/solutions that match business solutions to customer needs. - Experience leading contract negotiations. - Willing to travel as needed for conferences and occasional in-person meetings. Core Competencies - Strategic Market & Growth Thinking: Sees the big picture: target markets, segments, and where the company can win over 1–3 years. Turns that insight into clear growth theses, priority accounts/partnership types, and a focused go‑to‑market plan. - Relationship & Network Leadership: Builds and sustains senior‑level relationships with customers, partners, and key influencers. Creates and leverages a strong professional network to open doors, accelerate deals, and spot new opportunities early. - Sales & Negotiation Excellence: Leads complex deal cycles from prospecting through closing, including structuring proposals and contracts. Navigates multi‑stakeholder negotiations to reach mutually beneficial terms while protecting margin and strategic value. - Commercial & Financial Acumen: Understands P&L, pricing, deal economics, and how different structures affect revenue, profit, and risk. Uses data (pipeline, conversion, CAC, LTV) to prioritize bets, forecast accurately, and decide which deals to pursue or walk away from. - Execution, Leadership & Cross‑Functional Alignment: Builds and coaches a high‑performing BD/sales team, setting targets and holding people accountable. Aligns closely with product, marketing, finance, and operations, so promises made in deals are realistic and executable. ​ Travel - Travel required as needed. ​ Benefits We support our team with comprehensive benefits that promote health, balance, and financial well‑being, including: - Medical, Dental, and Vision Insurance - Paid Time Off (PTO) and Paid Sick Time - Flexible Scheduling (Flex Time) - Flexible Spending Accounts (FSA) for health and dependent care - Company‑paid Short‑ and Long‑Term Disability - No‑cost mental, emotional, and physical well‑being support through the First Stop Health app - 401(k) with 4% company match - Pay for designated holidays without having to work ​ Inclusion: It's Simple, We All Belong Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s what Tivly chooses to do. Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.