Tivly

• Help Desk Triage & Issue Replication • Serve as the first point of contact for issues reported in the help desk channel, performing initial triage to separate genuine problems from repetitive or non-critical noise • Gather logs, reproduce reported issues, and document clear, well-scoped tickets so that senior engineers and DevOps know where to look • Act as a liaison between representatives, supervisors, and technical teams to close the gap between what is reported and what is actually happening • Monitor an escalated help desk channel, working from team-lead archives to investigate real issues without being overwhelmed by duplicate reports • Data & Reporting Support for Client Services • Help Client Services interpret data by working in business intelligence tools such as Domo, Looker, or Power BI • Take ownership of an existing library of reports and dashboards, reviewing how metrics are calculated, standardizing inconsistent definitions, and updating legacy reports with more accurate logic • Partner with the data and Client Services teams to make reporting clearer, more consistent, and more trustworthy • Documentation & Knowledge Management • Capture and document CRM capabilities and processes that are currently undocumented or held as tribal knowledge • Build and maintain user guides, FAQs, and troubleshooting references that reduce repeat questions and speed up onboarding • Continuously improve documentation as systems and processes change • Cross-Team & DevOps Support • Assist DevOps with technical troubleshooting as needed (e.g., investigating 504 errors, timeouts, and other backend symptoms surfaced through support) • Support Marketing and other internal stakeholders as a recognized internal customer of the support function • Help identify recurring pain points and surface process improvements to the broader team.

• Own the architecture and design of distributed systems serving millions of insurance leads and transactions. • Lead by example through hands-on coding, technical reviews, and system optimization. • Collaborate with Product, DevOps, and Data teams on scalable API integrations and microservices. • Evaluate new technologies and frameworks to enhance performance and maintainability. • Support cross-functional development in multiple languages (e.g., Java, Kotlin, Python, TypeScript, Go). • Mentor senior and mid-level engineers, fostering a high-performing and collaborative environment. • Ensure security, reliability, and compliance within all engineering deliverables. • Contribute to strategic technology roadmap planning and cross-team alignment. • Perform other related duties, ad hoc tasks, and special projects as assigned to support departmental and organizational goals.

Location: Remote Candidates must currently reside in one of the following states: Alabama, Florida (with a preference for the Tampa/Saint Petersburg area), Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Employment type: Full-time Work authorization: Must be authorized to work in the U.S. without visa sponsorship​ About Tivly Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses. Every year, over 1.4 million business owners come to Tivly for helpeliminating the confusing, time-consuming, and disruptive process of finding business insurance. ​ About the Role The Marketing Coordinator helps Tivly create a high volume of high‑quality content—ads, landing pages, website content, customer communications, and social posts—that educates small business owners about their insurance needs and drives measurable growth. This entry‑level, highly mentored role also builds and manages AI‑powered workflows to automate content production and supports rigorous compliance review and documentation for all customer‑facing materials. ​ What You’ll Do - Create, publish, and maintain a high volume of accurate, engaging, and compliant content (ads, landing pages, content pages, social media posts) using detailed briefs, AI prompts, and our Content Management System (CMS). - Learn and apply SEO and LLMO (AI optimization) best practices to decide what content to create, how to structure it, and how to grow relevant organic and AI‑driven traffic. - Partner with the head of paid advertising to develop and test new ad units across search, display, social, and video; perform regular competitive analysis of competitor campaigns. - Build, test, and refine AI‑powered tools, agents, and workflows that help automate content strategy, creation, and measurement at scale. - Coordinate and track compliance reviews for all customer‑facing content, ensuring materials meet legal, regulatory, and partner standards and are fully documented in our digital compliance repository. - Follow clear processes to move content from brief to creation, approval, and publication across all relevant channels. What Success Looks Like (First 6–12 Months) - Fully trained on Tivly’s business, compliance requirements, and internal/external marketing and AI tools. - Consistently producing and deploying high‑quality, relevant content that contributes to increased traffic, engagement, and revenue. - Building and effectively using AI‑powered workflows that significantly automate content production and reporting. - Ensuring all customer‑facing materials are properly reviewed, approved, and documented for compliance. What You Bring - Associate or bachelor’s degree in Marketing, Communications, Journalism, Public Relations, Business, or a related field preferred; equivalent experience and a strong portfolio will also be considered. - 1–3 years of experience in marketing, content creation, social media, or a closely related role. - Strong writer and editor who enjoys developing clear, repeatable processes and systems. ​ Technical Skills - Ability to pull and interpret performance metrics from platform insights and Google Analytics. - Extremely comfortable and curious with AI tools; actively experiments with new AI technologies and workflows. - Proficient with major social platforms (X, Facebook, LinkedIn, etc.). - Experience with at least one scheduling tool (e.g., Hootsuite, Buffer, Later) and using a content calendar. - Hands‑on experience with Canva or similar tools to create basic on‑brand graphics and social assets. - Ability to work in a CMS to publish and maintain content. Behavioral and Soft Skills - Strong written and verbal communication; able to represent the brand professionally in public and internal interactions. - Highly organized, process‑oriented, and reliable, with excellent time management and attention to detail. - Adaptable, curious, and comfortable learning new platforms, formats, trends, and AI tools. - Sound judgment on what to post and when to escalate potential issues. - Collaborative team player who is open to feedback, coaching, and direction. Travel - Should be open to travel, primarily to St. Petersburg for on-site meetings (1 - 3 times per year). Benefits We support our team with comprehensive benefits that promote health, balance, and financial well‑being, including: - Medical, Dental, and Vision Insurance - Paid Time Off (PTO) and Paid Sick Time - Flexible Scheduling (Flex Time) - Flexible Spending Accounts (FSA) for health and dependent care - Company‑paid Short‑ and Long‑Term Disability - No‑cost mental, emotional, and physical well‑being support through the First Stop Health app - 401(k) with 4% company match - Pay for designated holidays without having to work Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.

Director of Business Development Location remote in select states: Candidates must currently reside in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Employment type: Full-time Work authorization: Must be authorized to work in the U.S. without visa sponsorship​ About Tivly Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses. About the Role The Director of Business Development will develop new business opportunities with prospects outside of our current customer base. The successful candidate will leverage a consultative sales approach and possess a clear understanding of the decision-making processes of potential partners. This role will lead all aspects of the sales process, including identifying partnership opportunities, conducting client research, demonstrating potential solutions, and closing pilot projects and partnerships. Additionally, this role will oversee the launch process and ensure a successful hand-off to the account services team. What You’ll Do - Identify, analyze, and prioritize strategic opportunities with agents, brokers, carriers, agencies, platforms, and other potential types of partnerships - Manage a strong pipeline of prospective partners through prospecting, relationships, and referrals. - Leverage your experience and network of potential partners to open new opportunities. - Consultatively position our solutions, value proposition, and benefits for business success. - Leverage insurance expertise to ensure we are identifying the best partnership opportunities and matching the right solutions for each opportunity. - Maximize business development opportunities at insurance/insurtech and lead generation conferences (Note: some travel required for this role). - Establish and maintain relationships with leads and prospects throughout the sales process. - Ensure commitments made in the sales process are delivered as expected. - Develop and optimize sales strategies for each major step of the sales process. - Collaborate with leadership (CEO, COO, GM, VP Sales), product, and marketing on developing strategic plans to grow new accounts and identify new potential use cases. - Build pitch decks and manage the necessary negotiations needed to successfully close deals. - Use verbal, written, and presentation skills to effectively articulate how we solve customer challenges. - Support resellers and help optimize how we leverage those resources for business development momentum. - Provide regular updates on the pipeline, forecasts, and new business performance. What You Bring - 8+ years of sales, solution selling, business development, corporate development, or program management experience. - Experience working in the insurance industry required, with experience specific to commercial insurance a plus. - Proven history of managing a sales pipeline with large accounts. - Proven experience creating and managing prospecting strategies for identifying new opportunities. - Excellent written and verbal skills, as well as interpersonal and relationship-building experience. - Experience creating and giving sales presentations with strong PowerPoint skills. - Experience developing custom programs/solutions that match business solutions to customer needs. - Experience leading contract negotiations. - Willing to travel as needed for conferences and occasional in-person meetings. Core Competencies - Strategic Market & Growth Thinking: Sees the big picture: target markets, segments, and where the company can win over 1–3 years. Turns that insight into clear growth theses, priority accounts/partnership types, and a focused go‑to‑market plan. - Relationship & Network Leadership: Builds and sustains senior‑level relationships with customers, partners, and key influencers. Creates and leverages a strong professional network to open doors, accelerate deals, and spot new opportunities early. - Sales & Negotiation Excellence: Leads complex deal cycles from prospecting through closing, including structuring proposals and contracts. Navigates multi‑stakeholder negotiations to reach mutually beneficial terms while protecting margin and strategic value. - Commercial & Financial Acumen: Understands P&L, pricing, deal economics, and how different structures affect revenue, profit, and risk. Uses data (pipeline, conversion, CAC, LTV) to prioritize bets, forecast accurately, and decide which deals to pursue or walk away from. - Execution, Leadership & Cross‑Functional Alignment: Builds and coaches a high‑performing BD/sales team, setting targets and holding people accountable. Aligns closely with product, marketing, finance, and operations, so promises made in deals are realistic and executable. ​ Travel - Travel required as needed. ​ Benefits We support our team with comprehensive benefits that promote health, balance, and financial well‑being, including: - Medical, Dental, and Vision Insurance - Paid Time Off (PTO) and Paid Sick Time - Flexible Scheduling (Flex Time) - Flexible Spending Accounts (FSA) for health and dependent care - Company‑paid Short‑ and Long‑Term Disability - No‑cost mental, emotional, and physical well‑being support through the First Stop Health app - 401(k) with 4% company match - Pay for designated holidays without having to work ​ Inclusion: It's Simple, We All Belong Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s what Tivly chooses to do. Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.

Location: Remote Candidates must currently reside in one of the following states: Alabama, Florida (with a preference for the Tampa/Saint Petersburg area), Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Employment type: Full-time Work authorization: Must be authorized to work in the U.S. without visa sponsorship​ About Tivly Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses. Every year, over 1.4 million business owners come to Tivly for helpeliminating the confusing, time-consuming, and disruptive process of finding business insurance. ​ About the Role The Marketing Coordinator helps Tivly create a high volume of high‑quality content—ads, landing pages, website content, customer communications, and social posts—that educates small business owners about their insurance needs and drives measurable growth. This entry‑level, highly mentored role also builds and manages AI‑powered workflows to automate content production and supports rigorous compliance review and documentation for all customer‑facing materials. ​ What You’ll Do - Create, publish, and maintain a high volume of accurate, engaging, and compliant content (ads, landing pages, content pages, social media posts) using detailed briefs, AI prompts, and our Content Management System (CMS). - Learn and apply SEO and LLMO (AI optimization) best practices to decide what content to create, how to structure it, and how to grow relevant organic and AI‑driven traffic. - Partner with the head of paid advertising to develop and test new ad units across search, display, social, and video; perform regular competitive analysis of competitor campaigns. - Build, test, and refine AI‑powered tools, agents, and workflows that help automate content strategy, creation, and measurement at scale. - Coordinate and track compliance reviews for all customer‑facing content, ensuring materials meet legal, regulatory, and partner standards and are fully documented in our digital compliance repository. - Follow clear processes to move content from brief to creation, approval, and publication across all relevant channels. What Success Looks Like (First 6–12 Months) - Fully trained on Tivly’s business, compliance requirements, and internal/external marketing and AI tools. - Consistently producing and deploying high‑quality, relevant content that contributes to increased traffic, engagement, and revenue. - Building and effectively using AI‑powered workflows that significantly automate content production and reporting. - Ensuring all customer‑facing materials are properly reviewed, approved, and documented for compliance. What You Bring - Associate or bachelor’s degree in Marketing, Communications, Journalism, Public Relations, Business, or a related field preferred; equivalent experience and a strong portfolio will also be considered. - 1–3 years of experience in marketing, content creation, social media, or a closely related role. - Strong writer and editor who enjoys developing clear, repeatable processes and systems. ​ Technical Skills - Ability to pull and interpret performance metrics from platform insights and Google Analytics. - Extremely comfortable and curious with AI tools; actively experiments with new AI technologies and workflows. - Proficient with major social platforms (X, Facebook, LinkedIn, etc.). - Experience with at least one scheduling tool (e.g., Hootsuite, Buffer, Later) and using a content calendar. - Hands‑on experience with Canva or similar tools to create basic on‑brand graphics and social assets. - Ability to work in a CMS to publish and maintain content. Behavioral and Soft Skills - Strong written and verbal communication; able to represent the brand professionally in public and internal interactions. - Highly organized, process‑oriented, and reliable, with excellent time management and attention to detail. - Adaptable, curious, and comfortable learning new platforms, formats, trends, and AI tools. - Sound judgment on what to post and when to escalate potential issues. - Collaborative team player who is open to feedback, coaching, and direction. Travel - Should be open to travel, primarily to St. Petersburg for on-site meetings (1 - 3 times per year). Benefits We support our team with comprehensive benefits that promote health, balance, and financial well‑being, including: - Medical, Dental, and Vision Insurance - Paid Time Off (PTO) and Paid Sick Time - Flexible Scheduling (Flex Time) - Flexible Spending Accounts (FSA) for health and dependent care - Company‑paid Short‑ and Long‑Term Disability - No‑cost mental, emotional, and physical well‑being support through the First Stop Health app - 401(k) with 4% company match - Pay for designated holidays without having to work Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.