Job Closed
This listing is no longer active.
Technical Writer, B2B SaaS
Location
United States
Posted
121 days ago
Salary
$89.9K - $155.8K / year
Seniority
Senior
Job Description
Technical Writer, B2B SaaS
Experian
• Simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users. • Ensure documentation reflects the highest quality and fosters trust. • Help shape and scale documentation, creating engaging and informative content for developers. • Ensure technical content drives developer efficiency and lower cognitive load, while maintaining clarity, accuracy, and consistency. • Report into the Lead Product Manager of Platform Experience. • Work with engineering and product teams to create documentation for new product features, API updates, and integrations. • Develop long-term content strategies to organize and make documentation easily discoverable for developers. • Conduct regular content reviews and maintain high documentation standards. • Collaborate with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers. • Establish writing best practices for internal and external documentation. • Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.
Job Requirements
- 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
- Experience translating complex concepts into concise documentation.
- Expertise in API documentation and an understanding of software development processes.
- Proficiency with tools such as Markdown, Git, and JIRA.
- Experience with modern development workflows and an ability to work within a "docs-as-code" environment.
- Familiarity with version control systems and CI/CD pipelines.
- Comfortable collaborating with technical teams, including developers, engineers, and product managers.
- Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java is valuable.
- The ability to read front-end technologies, such as HTML, CSS, and JavaScript, are a plus.
- Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation
- An understanding of user experience principles, content design, and accessibility in technical writing.
- Experience with large-scale information architecture projects.
- Experience learning new technologies and documenting the latest software products.
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible schedule, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Related Guides
Related Categories
Related Job Pages
More Technical Writer Jobs
• Write, edit, maintain, and improve the LaunchDarkly product, API, and SDK documentation. • Work with product managers, developers, and designers to write and edit documentation for new features. • Work with the docs team to scope, plan, and implement upgrades and content improvements to the docs site. • Work with support, developer advocates, and customer success to address customer pain points with documentation updates and improvements. • Respond to feedback on existing docs in a timely, effective manner.
Technical Documentation Analyst
MercorCincinnatus is an enterprise staffing company that partners with leading technology companies to source and employ highly skilled professionals for full-time and long-term contingent roles. Cincinnatus serves as the employer of record for these engagements, providing W-2 employment, payroll, benefits, and compliance, while placing employees directly within client teams to work on high-impact initiatives. Roles hired through Cincinnatus are not project-based or freelance engagements. They are structured, role-based positions that typically involve full-time or fixed-term commitments, close collaboration with a client's internal teams, and integration into standard enterprise workflows. Cincinnatus is a legal entity separate from Mercor. While opportunities may be discovered through Mercor's platform, employment, onboarding, payroll, and benefits for these roles are administered by Cincinnatus. Equal Employment Opportunity Cincinnatus is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic. Cincinnatus is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the job application process.
Role Description - Record screen sessions demonstrating specific tasks with clear verbal narration for each step. - Annotate screenshots of professional software by drawing precise bounding boxes around relevant UI elements. - Follow provided staging instructions to set up specific UI states prior to recording. - Use a custom capture tool to record workflows accurately and consistently. - Adhere closely to task guidelines to ensure data quality and usability. - Work independently and meet tight deadlines while improving data collection processes. Qualifications - Strong familiarity with professional software tools including Word, PowerPoint, and Excel. - Detail-oriented with the ability to follow precise instructions. - Comfortable working independently and meeting tight deadlines. - Access to a physical Mac and ability to create a fresh macOS user profile if required. - Fluent in English. Requirements - Prior experience with data collection, annotation, or QA work. - Experience recording or documenting workflows. - Comfort working with new tools and staged environments. Benefits - Compensation: $100/hour - Location: Remote - Commitment: 20+ hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com
Senior Technical Writer
MercorCincinnatus is an enterprise staffing company that partners with leading technology companies to source and employ highly skilled professionals for full-time and long-term contingent roles. Cincinnatus serves as the employer of record for these engagements, providing W-2 employment, payroll, benefits, and compliance, while placing employees directly within client teams to work on high-impact initiatives. Roles hired through Cincinnatus are not project-based or freelance engagements. They are structured, role-based positions that typically involve full-time or fixed-term commitments, close collaboration with a client's internal teams, and integration into standard enterprise workflows. Cincinnatus is a legal entity separate from Mercor. While opportunities may be discovered through Mercor's platform, employment, onboarding, payroll, and benefits for these roles are administered by Cincinnatus. Equal Employment Opportunity Cincinnatus is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic. Cincinnatus is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the job application process.
Role Description - Record screen sessions demonstrating specific tasks with clear verbal narration for each step. - Annotate screenshots of professional software by drawing precise bounding boxes around relevant UI elements. - Follow provided staging instructions to set up specific UI states prior to recording. - Use a custom capture tool to record workflows accurately and consistently. - Adhere closely to task guidelines to ensure data quality and usability. - Work independently and meet tight deadlines while improving data collection processes. Qualifications - Must-Have: - Strong familiarity with professional software tools including Word, PowerPoint, and Excel. - Detail-oriented with the ability to follow precise instructions. - Comfortable working independently and meeting tight deadlines. - Access to a physical Mac and ability to create a fresh macOS user profile if required. - Fluent in English. - Preferred: - Prior experience with data collection, annotation, or QA work. - Experience recording or documenting workflows. - Comfort working with new tools and staged environments. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Instructional Writer
MercorCincinnatus is an enterprise staffing company that partners with leading technology companies to source and employ highly skilled professionals for full-time and long-term contingent roles. Cincinnatus serves as the employer of record for these engagements, providing W-2 employment, payroll, benefits, and compliance, while placing employees directly within client teams to work on high-impact initiatives. Roles hired through Cincinnatus are not project-based or freelance engagements. They are structured, role-based positions that typically involve full-time or fixed-term commitments, close collaboration with a client's internal teams, and integration into standard enterprise workflows. Cincinnatus is a legal entity separate from Mercor. While opportunities may be discovered through Mercor's platform, employment, onboarding, payroll, and benefits for these roles are administered by Cincinnatus. Equal Employment Opportunity Cincinnatus is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic. Cincinnatus is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout the job application process.
Role Description Mercor connects elite creative and technical talent with leading AI research labs. The position is for a Writing Expert on a freelance basis. - Design detailed prompts with multiple constraints and instructions to optimize AI model training. - Define and document evaluation standards to establish high-level expectations for correct responses in consumer contexts. Develop a comprehensive rubric. - Conduct model testing by running prompts through models and assessing preliminary outputs against expectations. - Support benchmarking and quality assurance by collaborating in QA review processes. Ensure prompt tasks and rubrics meet rigor and maintain consistency before integration into official benchmarks. - Work independently and meet deadlines while contributing to a structured project environment with clear goals and tools. Qualifications - BS or BA from a reputable institution completed or in progress. - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Significant familiarity with ChatGPT or similar tools for personal decision-making or hobbies/general interests. - US or Canada based. Requirements - Experience in teaching or research (preferred). Benefits - Compensation: $35–$40/hour. - Location: Remote. - Duration: 2 months. - Commitment: 20 hours/week. Application Process - Complete an AI-led interview, this should take around 15 minutes. - Complete a 45-minute written assessment that will guide you through writing rubrics. - If selected, you will be invited to work on the project. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com .
