• Conduct moderately complex to complex quality audits of provider claims, pre-payments and post-payments including high-dollar and specialized claims across multiple lines of business • Audit the work of more junior auditors and identify opportunities for coaching and/or training • Identify and communicate issues identified through audits and recommended solutions relevant to business operations • Mentor and coach Financial and/or Operations QA auditors • Participate as a Subject Matter Expert on various process improvement projects designed to meet departmental and operational needs

• Participate in business requirements sessions, assist with discovery, capture requirements, user stories, and acceptance criteria. • Define risk-based test plans (functional, integration, regression, UAT) focused on high-value paths. • Validate data ingestion, transformation, and aggregation logic across Azure data pipelines • Perform source-to-target (S2T) reconciliation and data completeness checks • Ensure data accuracy, consistency, timeliness, and integrity across layers (raw, curated, semantic) • Perform regression testing for data model and pipeline changes • Maintain traceability (requirements → test cases → defects → release notes). • Plan and facilitate UAT (scripts, execution, acceptance sign-off); manage change requests. • Communicate status and risks clearly to client stakeholders and internal leadership.

• Maintain and improve a robust call center quality audit program. • Oversee the day-to-day operations of quality assurance, compliance management, and audit within a voice-based call center. • Provide transparent client communications around contractor operations and contractual performance. • Influence and partner to develop teams and individuals who contribute and support executing day - to - day delivery operations. • Establish and effectively lead routines regularly and utilize tools and reporting to drive team performance. • Train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction. • Effectively cultivate relationships with account leaders and business partners to proactively identify and enact opportunities to improve the delivery of operational products, services, and capabilities. • Collaborate with employees and operational leaders to achieve Client Service Level Agreements (SLAs) and drive accountability and efficiency by adopting standard operating procedures. • Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance. • Expertise in data analytics and statistical methodologies, with a strong ability to interpret complex data sets and generate actionable insights. • Ensures alignment with industry standards and best practices to support data-driven decision-making.

• Analyze product requirements, UI/UX designs, and acceptance criteria to identify test scenarios and functional coverage gaps. • Take ownership of the test strategy for key features and components of Second Sight Solutions applications. • Design, develop, and maintain comprehensive test plans and scalable automated test cases for new features and enhancements. • Participate in requirement refinement sessions to ensure clarity, feasibility, and testability. • Execute manual functional, exploratory, smoke, and regression tests across web applications. • Collaborate closely with other functional disciplines, including product managers, software developers, designers, and DevOps to identify risks, define testability, and deliver creative testing solutions that ensure features are high-quality and delivered on time. • Provide early feedback to uncover issues before implementation. • Improve testing processes by researching and evaluating new tools, optimizing existing tests for speed and reliability, and sharing your knowledge with the team. • Identify opportunities to automate where appropriate and collaborate with automation engineers. • Perform validation in staging and production environments before release. • Support release validation and provide clear recommendations based on testing results and risk assessment. • Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends. • Update and maintain documentation regarding quality assurance testing policies and procedures.