Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. We are seeking a detail‑oriented and technically adept Salesforce O&M (Operations & Maintenance) Business Analyst to support the ongoing stability, usability, and optimization of our Salesforce platform. This role focuses on analyzing business needs, managing operational support, improving existing functionality, and ensuring the Salesforce ecosystem continues to meet evolving business requirements. Job Location: Fully remote, within the U.S. Periodic client meetings onsite in Washington, DC required. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  What You Will Do: - Serve as the primary liaison for Salesforce production support, enhancements, and issue resolution - Conduct root‑cause analysis for defects, system errors, or unexpected behavior - Maintain system documentation, business process flows, and functional requirements - Partner with technical teams to ensure platform reliability and continuous improvement - Track and manage incident queues, enhancement requests, and backlog items - Engage business stakeholders to understand current-state processes, pain points, and future needs - Facilitate workshops, interviews, and requirement sessions - Translate business requirements into clear, detailed user stories and acceptance criteria - Partner with Salesforce developers, architects, and admins to deliver scalable solutions - Monitor impacts of platform releases and ensure readiness for new functionality - Build strong relationships with product owners, business leaders, and cross-functional teams What You Will Bring With You: - U.S. Citizenship required due to federal contract requirements - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. - Ability to obtain and maintain a Public Trust clearance - BS/BA in related field (Business Administration/Management, Computer Science, or Software Engineering preferred) - At least one active Salesforce certification (certified administrator or higher) What We Would Like You To Bring With You: - Demonstrated experience identifying risks that threaten operation success and recommending workarounds - Demonstrated experience keeping application running smoothly by testing and adjusting as needed, then documenting fixes - Demonstrated experience in analyzing business and technical questions and identifying paths to resolution - Demonstrated experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage Salesforce functionality - Demonstrated experience performing troubleshooting, triage, and working with developers to resolve user issues. Ability to communicate with non-technical users to resolve issues. - Demonstrated experience designing advanced Salesforce reports, dashboards, list views and business process automation (using out-of-box capabilities) - Demonstrated experience performing automated testing, regression testing, system testing and developing/maintaining test scripts - Demonstrated experience with browser accessibility testing Professional Skills: - Highly effective analytical, problem-solving, and decision-making capabilities. - Excellent communication and interpersonal skills to interface effectively at all levels of the business. - Organized, detailed oriented and able to prioritize and multi-task. #salesforce #LI-CC1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Company : Allegheny Health NetworkJob Description : GENERAL OVERVIEW: This position performs reporting and analysis of the revenue cycle for monitoring and problem resolution; assists staff with internal and external system issues, audits and questions relative to accounts receivable; acts a primary liaison with other parties to resolve system issues and ensure compliance with all regulations; participates in department/system initiatives involving testing and other activities to ensure overall goals are met. Collaborates with facility/department leadership on a continuum basis. Activities include analysis (including root cause), monitoring & auditing, reporting & education with regards to Revenue Cycle training & problem resolution with all level of leadership including physicians, service line VP's, CAO's, CFO's etc. Establishes and implements appropriate internal controls to achieve complete and accurate documentation & billing processes; collaborates and helps to optimize clinical documentation through analysis and prioritized evaluation. Assists with maintaining the integrity of the CDM (charge description master) and the software program. ESSENTIAL RESPONSIBILITIES: - Responsible for financial, statistical and operational projects; present detailed analysis of A/R performance and other financial reports and related outcomes/trends; researches and validates clinical data used to support medical necessity of billed services, conducts quality assurance reviews of various billing components, technical requirements, supporting processes, systems and required documentation; reviews outcomes with wide array of people (i.e., Practice/clinical Directors, Practice/clinical Managers, senior leadership, Coding Manager, hospital case management, managed care contracting and RCC management) and influences adjustments to current facilities, practices. Assist with maintaining the integrity of the CDM (charge description master) and the software program. Performs other duties as assigned. (40%) - Performs ad hoc consultative research and coordination on current issues of Revenue Cycle regulatory risk including medical necessity denials; identifies a framework of continuous improvement to accomplish programmatic goals; facilitates meetings both internal and external; works collaboratively with system compliance leadership to coordinate and manage RAC and payer audit appeals. Serves as the Revenue Cycle regulatory liaison between the Practice and the RCC for efficient management of accounts receivable, point of service Revenue Cycle activity and all other areas within the Revenue Cycle area; serves as an internal audit consultant to clinical providers. Identifies barriers and implements corrective action measures in partnership with leaders to ensure positive outcomes. Provides ongoing guidance, training and support to practices and departmental Revenue Cycle staff. Works collaboratively with physicians, leadership, and health professionals to accomplish organization and Revenue Cycle and practice goals. (20%) - Responsible for monitoring and auditing of Revenue Cycle issues; monitor facility departments, Practices and RCC staff performance relative to current Revenue Cycle policies and procedures, including medical necessity issues of billed services through sample audits; research regulatory concepts for gaps and opportunities to improve Revenue Cycle compliance; identify under- and over-charge items for immediate resolution by the provider/practice; identify areas for risk as well as improvement - conducts assessments both desk level and on site. (10%) - Provides ongoing education to departments, practices and RCC staff concerning practice management system, coding and regulatory complexities (i.e., billing and A/R management workflows, policies and requirements); develops and implements action and educational plans to target resolution of Revenue Cycle issues; identify training needs as well as appropriate hand-off for designated topics; assist with training and implementation of PM system for newly acquired Hospitals, ASC's and practices relative to front-end Revenue Cycle edits or other systematic issues and supportive medical record documentation. (10%) - Collaborates with Compliance, Budget Office, Patient Accounts, Health Information Services, Internal Audit and other Revenue and Finance departments on revenue management initiatives. (10%) - Develops and maintains a Quality Audit program and associated reporting. Assists in performance of quality audits related to RI liason and charge review coordinators identified areas of opportunity. (10%) - Other duties as assigned. QUALIFICATIONS: Minimum - High School/GED - 1-3 years in hospital or physician revenue cycle, billing, coding or billing Preferred - Bachelor's Degree in Business, Healthcare or related field - 1 year in Project Management - 1 year in a Epic-billing environment ​ Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $27.36 Pay Range Maximum: $44.13 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Gastro Health is seeking a Full-Time Business Analyst to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: - A great work/life balance - No weekends or evenings – Monday thru Friday - Paid holidays and paid time off - Rapidly growing team with opportunities for advancement - Competitive compensation - Benefits package Duties you will be responsible for: - Create and maintain Revenue Cycle Management reports and dashboards for various business units - Perform revenue related data inspection, cleanup, and governance to ensure data integrity - Proactively identify automation opportunities and process improvements to enhance system efficiencies - Support day-to-day operational needs and requests of the RCM team - Contribute to department goals of meeting key metrics - Elicit cross-functional stakeholder business needs into well defined, meaningful requirements - Other duties and special projects as assigned Minimum Requirements - Bachelor’s degree in business, finance/accounting, or related discipline - 3-5 years Revenue Cycle Management experience - Experience with practice management systems We offer a comprehensive benefits package to our eligible employees: - Medical - Dental - Vision - Spending Accounts - Life / AD&D - Disability - Accident - Critical Illness - Hospital Indemnity - Legal - Identity Theft - Pet - 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees - Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more. Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees. Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We thank you for your interest in joining our growing Gastro Health team!

• Analyze workforce, talent, assessment, and survey data to identify trends, risks, and opportunities impacting hiring, retention, internal movement, and team member experience. • Design, build, and maintain dashboards, scorecards, reports, and data visualizations that translate complex data into clear, actionable insights for HR and business stakeholders. • Apply descriptive, diagnostic, and predictive analytics (e.g., trend analysis, regression, longitudinal analysis) to anticipate outcomes and support proactive workforce and talent decisions. • Support the analysis and continuous improvement of assessment and selection programs by evaluating outcomes, effectiveness, and fairness indicators using data and reporting. • Partner with HR, Talent, Learning & Development, and Continuous Improvement teams to define metrics, data requirements, and analytic approaches aligned to business needs. • Develop documentation, job aids, and training materials to support data literacy and adoption of workforce and talent insights.