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VALEARA logo
VALEARA

Wir glauben an psychische Gesundheit. Für ein Leben in Balance.

Telephone Operator for Patient Service

Call Center RepresentativeCall Center RepresentativePart TimeRemoteMid LevelTeam 501-1,000Since 1985H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

106 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Telephone Operator for Patient Service

VALEARA

Role Description Wir suchen deutschlandweit zum nächstmöglichen Zeitpunkt Telefonisten (m/w/d) mit medizinischen Vorkenntnissen (gerne MFA oder Pflegefachkräfte) | Home Office, Remote Work und Teilzeit (Bottrop) möglich. - Mitarbeit in unserem Patientenservice, 1st-Level Support - Erster Ansprechpartner für unsere Patient*innen und Vereinbarung von Terminen bei unseren Ärzt*innen - Inbound-/Outbound-Telefonie mit Schwerpunkt auf Terminvereinbarungen - Beantwortung telefonischer Anfragen und Koordination aller Anrufe in unserer Einrichtung - Bearbeitung von E-Mailanfragen mit dem Schwerpunkt auf Terminvereinbarung - Entgegennahme und Dokumentation telefonischer Beschwerden Qualifications - Sie telefonieren gerne und können sich am Telefon gut ausdrücken - Sehr gute mündliche und schriftliche Kommunikationsfähigkeit in Deutsch, weitere Sprachen sind von Vorteil - Sicherer Umgang mit dem PC - Bereitschaft zur flexiblen Planung der Arbeitszeiten (Montag bis Freitag 08:00 - 17:00 Uhr), Arbeitszeitwünsche werden, soweit möglich, berücksichtigt - Schnelle Auffassungsgabe und zuverlässige, selbstständige Arbeitsweise - Echter Teamplayer, flexibel auf neue Situationen einstellbar - Kundenorientierung und Kommunikationsstärke, um Patient*innen gut zu betreuen - Belastbarkeit in stressigen Situationen und Einsatzbereitschaft - Hohe Empathie und ein offenes Ohr für unsere Patient*innen Requirements - Abgeschlossene Ausbildung als MFA oder Pflegekraft oder vergleichbare Ausbildung - Idealerweise Vorerfahrung in der Arbeit mit psychisch kranken Patient*innen sowie in der Inbound-/Outbound-Telefonie Benefits - Sehr gute und leistungsorientierte Vergütung, die sich nach Ihrer Qualifikation richtet - Kleines und kollegiales Team - Dynamisches Arbeitsumfeld - Flache Hierarchien und schnelle Entscheidungswege - Wertschätzender Umgang und angenehmes Arbeitsklima - Möglichkeit zu Homeoffice - Exklusive Mitarbeiterkonditionen - Bis zu 5 Tage/Jahr für einen Fortbildungsurlaub - Einladungen zu Team-/Firmenevents - Kostenfreie Getränke und Snacks an unseren Standorten

Job Requirements

  • Sie telefonieren gerne und können sich am Telefon gut ausdrücken
  • Sehr gute mündliche und schriftliche Kommunikationsfähigkeit in Deutsch, weitere Sprachen sind von Vorteil
  • Sicherer Umgang mit dem PC
  • Bereitschaft zur flexiblen Planung der Arbeitszeiten (Montag bis Freitag 08:00 - 17:00 Uhr), Arbeitszeitwünsche werden, soweit möglich, berücksichtigt
  • Schnelle Auffassungsgabe und zuverlässige, selbstständige Arbeitsweise
  • Echter Teamplayer, flexibel auf neue Situationen einstellbar
  • Kundenorientierung und Kommunikationsstärke, um Patient*innen gut zu betreuen
  • Belastbarkeit in stressigen Situationen und Einsatzbereitschaft
  • Hohe Empathie und ein offenes Ohr für unsere Patient*innen
  • Abgeschlossene Ausbildung als MFA oder Pflegekraft oder vergleichbare Ausbildung
  • Idealerweise Vorerfahrung in der Arbeit mit psychisch kranken Patient*innen sowie in der Inbound-/Outbound-Telefonie

Benefits

  • Sehr gute und leistungsorientierte Vergütung, die sich nach Ihrer Qualifikation richtet
  • Kleines und kollegiales Team
  • Dynamisches Arbeitsumfeld
  • Flache Hierarchien und schnelle Entscheidungswege
  • Wertschätzender Umgang und angenehmes Arbeitsklima
  • Möglichkeit zu Homeoffice
  • Exklusive Mitarbeiterkonditionen
  • Bis zu 5 Tage/Jahr für einen Fortbildungsurlaub
  • Einladungen zu Team-/Firmenevents
  • Kostenfreie Getränke und Snacks an unseren Standorten

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