This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing remote administrative and customer support related to reservations, scheduling, and client service. It focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment. - Provide online support for client inquiries related to reservations and scheduling - Assist with coordination of hospitality-related services, including accommodations and associated arrangements - Maintain accurate client records and reservation details in internal systems - Communicate professionally with clients via email, phone, and digital platforms - Review confirmations and documentation for completeness and accuracy - Provide general administrative and customer service support - Follow established procedures and workflows - Collaborate with internal teams to ensure smooth service delivery Qualifications - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Comfortable using online tools, email, and digital platforms - Ability to manage multiple tasks in a remote setting - Customer service or administrative experience preferred - Reliable internet access and a suitable remote work environment Benefits - $55,000 - $70,000 a year Company Description

• Work on messaging email cases submitted by both individual developers and major brands. • Assist customers with troubleshooting message deliverability issues and debug customer code. • Speak with a customer on the phone and chat in order to guide them through the development of their SMS application. • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. • Work with your manager to surface customer problems to assist in process betterment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing technical support for restaurant technology, ensuring systems run smoothly and efficiently. - Answer SMS, emails, and tickets promptly - Gather complete and accurate information during intake - Triage and prioritize based on urgency and business impact - Resolve routine technical requests within Tier 1 scope - Escalate internally with full documentation when required - Maintain queue hygiene and SLA alignment - Eventually answer inbound calls Key Responsibilities - Serve as the first line of support for all inbound channels - Capture critical details including impacted system, symptoms, steps taken, and urgency - Document thoroughly in the ticketing system - Set clear expectations with customers regarding next steps - Resolve routine issues using knowledge base documentation and predefined workflows, including: - Password resets - 86 / un-86 requests - Online ordering pauses - Hours of operation updates - Basic login and user access issues - Open and fully review tickets before taking action - Validate subject line, problem statement, type, category, platform, and priority - Maintain SLA targets: - SMS First Response: Under 5 minutes - Email First Response: Under 30 minutes - Keep personal queue organized and current - Ensure escalations include full troubleshooting context - Communicate clearly, calmly, and professionally - Provide realistic timelines when escalation is required - Avoid over-promising resolution - Ensure customers feel informed and supported throughout the interaction - Utilize internal documentation consistently - Flag outdated or missing documentation - Escalate recurring issue trends to Shift Leads - Escalate complex issues to Tier 2 or SMEs with complete documentation - Notify Shift Leads of high-impact or trending issues - Avoid unnecessary Slack alerts for non-urgent issues - Support team queue health during high-volume periods What Success Looks Like - First response times consistently within SLA - Clean, complete tickets with minimal rework - Accurate prioritization and categorization - High first-contact resolution for routine issues - Customers feel confident after initial interaction - Escalations are clear and require no additional clarification Qualifications - 1–2 years of customer support or helpdesk experience - Strong phone presence and verbal communication skills - Clear written communication and documentation ability - Ability to multitask across calls, tickets, and chat - Comfortable working in high-volume environments Preferred Qualifications - Restaurant technology or POS experience (Toast, PAR, NCR Aloha, etc.) - Zendesk experience - Slack and multi-channel support experience - Exposure to networking or online ordering platforms

The job profile for this position is Pharmacy Technician Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. As a Home Infusion Pharmacy Technician II, you will support high-quality infusion pharmacy care by combining strong technical skills, efficient workflow coordination, and a commitment to exceptional patient and caregiver experience. You will help enhance daily operations, mentor teammates, and contribute to an environment where safety, accuracy, and compassion guide every step. Responsibilities - Coordinate daily workflow to ensure timely, accurate, and safe pharmacy operations. - Support and occasionally lead activities performed by Infusion Patient Care Coordinators to maintain smooth operations. - Assist with coaching and guiding team members, offering constructive feedback that supports growth and accountability. - Help develop, refine, and implement processes, SOPs, and improvement initiatives. - Contribute to staff meeting preparation and department scheduling. - Collaborate with leadership to evaluate and enhance training materials and onboarding processes. - Ensure adherence to state and federal regulations, accreditation standards, and payer requirements. - Meet or exceed accuracy, quality, and productivity expectations. Required Qualifications - Minimum 2 years of experience in infusion pharmacy or healthcare support roles. - Customer service experience with strong communication skills across phone, email, and in-person interactions. - Proficiency with Microsoft Office and general PC applications. - PTCB certification or willingness to obtain required state certification. Preferred Qualifications - Associate degree or completion of a healthcare-related certificate program. - Experience supporting Infusion Patient Care Coordinator workflows or similar roles. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.