• Develop and execute the overall strategy for enterprise application systems in alignment with business objectives. • Evaluate emerging technologies and industry trends to ensure the organization's applications remain current and competitive. • Oversee the design, development, deployment, and maintenance of applications, ensuring optimal performance and reliability. • Collaborate with business leaders to identify and implement software solutions that address organizational needs. • Ensure applications are scalable, secure, and compliant with relevant regulations and standards. • Lead, mentor, and manage a team of application developers, analysts, and support professionals. • Foster a culture of innovation, collaboration, and continuous improvement within the team. • Manage application-related projects, ensuring they are completed on time, within scope, and on budget. • Develop and manage the applications team budget, including resource allocation, vendor contracts, and licensing agreements. • Monitor and mitigate risks related to application security, compliance, and availability.

• Responsible for the strategic oversight and operational leadership of the credit balance resolution and underpayment detection functions. • Manage a team of internal staff and external vendors dedicated to identifying, resolving, and preventing payer and patient credit balances. • Dispute inappropriate refund requests from payers and monitor takebacks for validity. • Ensure timely and accurate refund processing. • Design and implement processes to detect underpayments and develop actionable reporting. • Drive process improvements using data and technology. • Build and maintain processes to proactively detect payer underpayments including setting thresholds and exception reporting. • Develops and manages technology to supplement team activities and monitors results for efficiency.

• Serve as a leader in the field and lead a team of core liaisons • Help develop and train on templates, toolkits, resources to support practice development • Support sales force to become the in-office practice development leader • Work in the field helping the field team and key customers effectively pull through brand initiatives • Monitor and survey field utilization and feedback from account growth

• Support and execute the CEO’s strategic priorities through structured project management, analysis, and cross-functional coordination. • Keep the CEO informed of organizational climate, key initiatives, emerging risks, and opportunities impacting enterprise priorities. • Serve as a connective tissue between the CEO, executive leadership team, and broader organization to ensure alignment and clarity on company priorities. • Lead or coordinate cross-functional initiatives and CEO-directed projects, including developing recommendations and supporting operational execution. • Ensure the CEO and senior leaders are well-prepared for meetings by developing agendas, briefing materials, decision frameworks, and follow-up actions. • Create and assemble executive- and Board-level materials, including presentations, analyses, and briefing documents. • Support planning and content development for executive forums such as leadership meetings, All Hands, and other organizational touchpoints, in partnership with HR and Communications. • Coordinate agenda development and materials for Board meetings and ad hoc sponsor or investor requests, as applicable. • Identify opportunities to improve enterprise processes, workflows, and operating cadence for greater clarity, efficiency, and accountability. • Manage confidential and time-sensitive initiatives requiring sound judgment, discretion, and executive presence. • Travel 10–20%