Description The Texas Tribune is hiring an Engineering Manager to ensure our digital products and technical projects are delivered reliably, efficiently and in close alignment with our mission. This role is by design a hybrid of engineering-best-practice stewardship, day-to-day delivery leadership, agile management and architectural oversight. This is a delivery-first engineering leadership role. You are here to create the conditions for successful execution, not to act as a “maker-manager.” It’s about orchestrating teams, removing blockers, clarifying requirements, and keeping momentum and standards high across often-complex, multi-stakeholder projects. You’ll report to the Chief Product Officer and work closely with two product managers responsible for growth and data. The team also includes designers, data journalists, and two engineers focused on ethical AI adoption and full-stack product engineering. We create and ship systems that help guide transformation as we launch and sustain new local newsrooms to serve more Texans. You will work directly with journalists and product teammates to create and improve the technologies that power the Tribune. The Technical Delivery Manager is centered on people and delivery, not just tech decisions. This person should ensure the Tribune’s platforms are robust, scalable, and serve both audience and newsroom teams with minimal friction. They must balance hands-on support of their team with clear communication to organizational leadership. The salary for this position starts at $130,000, depending on qualifications. Responsibilities - Technical leadership: Guide engineering best practices, set technical direction and ensure architectural decisions align with broader product and organizational goals. This includes overseeing migrations, integrations (CRM and membership in 2026) and technical support for new initiatives (AI, data products). - Staff management and development: Supervise and serve as the primary point of support and accountability for engineers. This includes hiring, onboarding, performance feedback, mentorship and career path conversations. The manager shields staff from organizational churn — such as shifting project priorities — and fosters a healthy, inclusive team environment. - Project delivery and execution: Own technical execution of product roadmaps. This means breaking down large priorities into actionable engineering tasks, setting realistic timelines, monitoring progress, troubleshooting blockers and ensuring deliverables match requirements, including stakeholder communication across teams. - Cross-departmental liaison: Act as a bridge between editorial, product and design, translating business and user needs into clear technical work. A technical manager isn’t just “the boss of the engineers.” They’re a key voice in cross-functional planning, helping scope, de-risk and sequence projects amid shifting priorities. - Quality and reliability: Set and enforce standards for code quality, uptime, documentation and operational support — including monitoring, on-call and incident response as appropriate. They do not write code but are responsible for technical debt and reliability across the stack. - Budget and vendor management: Participate in evaluating, selecting and managing external vendors, SaaS tools and hosting infrastructure, ensuring value and alignment with strategic priorities. - Non-goals: Product prioritization and roadmap definition are the responsibility of the CPO and product managers, though this technical delivery manager participates in those conversations. About you You’re a kind, process-driven technical manager with a heart for public service. We’re looking for someone who is energized by the fast pace and civic mission of a nonprofit media organization. Preferred Qualifications The ideal candidate will have at least five years of experience in the following areas: - Demonstrated success leading delivery of digital products or technical initiatives in agile settings, with particular experience running sprints, facilitating retrospectives and keeping teams focused through cross-functional change. - Proven ability to manage and steward code review and quality processes, ensuring engineering standards without needing to be the technical decider; adept at escalating and resolving technical blockers. - Hands-on experience coordinating data integrations and system workflows across platforms, ideally with tools such as a Newspack CMS, Salesforce CRM and Beehiiv ESP. - Strong vendor and third-party partnership management skills, including contract/scoping oversight, delivery tracking and technical integration. - Excellent communicator — able to translate technical concepts for non-technical partners, align project dependencies, and foster a culture of accountability, transparency and continuous improvement. We know some great candidates won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. Location The Tribune is headquartered in Austin, and we have journalists in cities across the state. This position can be based anywhere in the United States, but we prefer candidates who are familiar with Texans and their news needs. Benefits This job is full-time and has the following benefits: - Medical, vision and dental insurance - Monthly cellphone stipend - 20 days of paid time off each year - 12 paid holidays - Up to 16 weeks of paid family leave, plus four weeks of additional job protection - Annual 401(k) match - Support for professional training and career development - Remote working flexibility How to Apply Submit your application by Feb. 8. Be prepared to upload: - Your resume - A cover letter telling us about yourself and why you want to work in product at The Texas Tribune. Please describe your relevant engineering experience creating features that make information more accessible and efficient at a newsroom or similar organization. - A description of how you guided a complex technical project to completion using excellent project management skills. Tell us about your role in the work and what you learned from the process. The Texas Tribune is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can't wait to hear from you. About The Texas Tribune Here’s what you should know about the Tribune. From day one, we’ve had disruption, innovation and risk-taking in our DNA. We’re ambitious as all get out but still have the punch-above-your-weight mentality of a scrappy start-up. We believe we can meet the demands of our audience and our own expectations for excellence without breaking the bank — or our staff. We understand not everything is a story for us — we have to make choices — but we’re always looking to expand our boundaries. We’re nonprofit because the challenging economic reality for media these days obligates us to find a different way, reliable and sustainable, to fund serious journalism. We’re nonpartisan because we live in the United States of Confirmation Bias — and we don’t need to be part of the problem. We don’t need to be yet another source of information affirming the voices and perspectives that are already in people’s heads. At the same time, nonpartisan is not non-thinking. We call B.S. when B.S. needs to be called. The Texas Tribune seeks to ensure that its newsroom and its news coverage reflect Texas by including a wide range of perspectives from people of different backgrounds, ideologies and experiences. Learn more about The Texas Tribune here.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Managed Services Engineering Manager demonstrates focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets. The person in this role is responsible for delivery of one or more services and additionally serves as the product owner for those services. The role includes but is not limited to: Understand and align the engineering team to ensure overall Services strategy is implemented through Services teams, which includes building and maintaining key relationships with product development, professional services and sales. Executing on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction. Continuous Service Improvement: includes both process and staff management, using both objective and subjective methods. Includes performance management. Allocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned. Establish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues. Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.). What You Will Do * Customer Satisfaction: Understand customer environments and business needs. * Meet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues. * Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys. * Leadership and Management: Manage workload, prioritize and assign resources, including reviewing Service Desk queues and related reports. * Foster a customer-centric, coworker-first culture by supporting, mentoring, and developing team members while delivering high-quality customer experiences. * Serve as a primary point of contact for collaboration on strategic and tactical plans for current and future development of assigned technologies. * Time reporting and related analysis. * Hiring staff. * Building and motivating effective teams. * Delegating responsibilities to appropriate team members. * Performance management: Provide consistent feedback (both positive and negative), conduct assessments (subjective and objective), coaching/mentoring, and individual development planning (career path, improvement opportunities, training). * Maintain the on-call schedule. * Work closely with peers to achieve company, department, and personal goals. * Willing to take calculated risks to meet customer needs and department goals. * Process Management: Oversee the development, maintenance, and performance of problem, change, and work order processes. * Deliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through the Quality Assurance process. * Review Operational Framework and Standard Operating Procedures on an ongoing basis to identify process and organizational structure gaps. * Continuous Service Improvement using key metrics. * Communication: Regular staff interaction, both written and face-to-face. * Customer interaction, both written and face-to-face. * Work collaboratively with other groups and managers to successfully manage customer expectations and environments. * Financial: Manage operational costs, plan, and budget What we expect of you: * Bachelor's Degree and 5 years of relevant experience, OR * 7 years of related consulting or IT services delivery experience * Previous consulting leadership experience required * Process management and improvement * Experience in ITIL * Ability to lead teams; gain consensus * Ability to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience * Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines * Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve * Ability to identify and creatively resolve client, project and people issues * Proven negotiation skills * Experience working with vendors and business partners * Ability to lead and manage to ensure attainment of critical results * Ability to compute, analyze and interpret complex statistical data for reporting purposes and/or to develop forecasts * Ability to act as a trusted advisor in a strategic partnership * Ability to understand, remember, and apply oral and/or written instructions or other information. * Ability to organize thoughts and ideas into understandable terminology. * Ability to multi-task, organize and prioritize. * Able and willing to travel up to 25% or as needed to other CDW locations, meetings or client sites. * Customer Success Leadership: Proven track record of driving customer success through proactive engagement strategies, data-driven insights, and a deep understanding of customer needs. Adept at building scalable support models, improving retention, and fostering long-term relationships that translate into measurable business outcomes. * Leadership & Team Development: Inspire high-performing teams through strategic vision, empathetic leadership, and a commitment to continuous improvement. Skilled in mentoring emerging leaders, fostering cross-functional collaboration, and driving accountability to achieve organizational goals in dynamic, fast-paced environments. * Create and sustain a customer-centric, coworker-first environment by prioritizing the well-being, mentorship, and growth of team members, holding leaders accountable for developing people while driving high-quality customer experiences. * Knowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus. * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

• Contribute directly to technical delivery: 40-60% of your time will be spent writing production code, conducting code reviews, driving architectural design, and debugging. • Maintain an active engineering practice in our C# .NET and Angular codebase. You should be able to sit down and contribute with a minimal ramp period. • Foster continuous improvement in engineering practices, processes, and tooling with an emphasis on quality, security, and DevOps excellence. • Drive adoption of test automation as a first-class engineering practice, not an afterthought, ensuring new features and bug fixes ship with appropriate test coverage • Guide architectural decisions and help the team navigate complex technical tradeoffs, while empowering engineers to own the solutions. • Lead the team in prioritization and delivery planning, ensuring alignment to business objectives and predictable execution. • Partner with Product Managers and stakeholders to communicate team progress, dependencies, and technical considerations, including proactively surfacing challenges. • Collaborate with Product Managers to improve scrum team efficiency and ensure proper prioritization and scheduling of technical work alongside feature delivery. • Guide and support your team during high-pressure periods like peak tax season, ensuring clarity of goals while creating space for team autonomy. • Mentor and coach team members to deepen their technical skills, communication abilities, and understanding of product objectives and business context. • Develop team members through meaningful 1-on-1s and structured growth opportunities - your team should grow at an above-average pace. • Build and maintain a strong team culture through trust, transparency, and zero-ego leadership. • Influence decisions around team composition, hiring plans, resource needs, and organizational design as the company scales. • Participate in hiring as an experienced hiring manager, building a diverse and high-performing team. • Maintain deep product knowledge and help the team understand customer needs, tax workflows, and business priorities. • Establish and model the technical standards, communication patterns, and behaviors you expect across the team.

• Lead, support, and grow the engineering teams responsible for SyncSketch and SpeedTree • Drive improvements in team efficiency, execution, and delivery predictability by evolving agile practices, team processes, and operating rhythms • Partner with Product, Sales, Solutions Architects, Customer Success, and customers to understand market needs and translate them into roadmap priorities • Foster an inclusive, high-trust team culture centered on collaboration, accountability, and continuous improvement • Advocate for engineering best practices that improve product quality, reliability, and developer productivity