• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. • Managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. • Analyzes workload patterns, forecasts resource needs, and makes recommendations for adjustments or enhancements. • Monitors operational performance metrics and key performance indicators (KPIs) to assess operational efficiency and effectiveness. • Identifies opportunities for process improvement through workflow analyses. • Addresses customer or client concerns, investigates operational incidents, and works with stakeholders to identify root causes and implement corrective actions. • Establishes and enforces compliance guidelines and quality control processes, including implementing quality assurance programs. • Collaborates with cross-functional teams to implement process improvement initiatives and measure their impact. • Fosters a culture of continuous improvement by encouraging innovation, gathering feedback, and implementing initiatives to enhance customer satisfaction.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

About the Opportunity We are seeking organized and detail-focused individuals to join our team as Travel Logistics Coordinators. In this role, you will assist with organizing travel arrangements and coordinating trip details to ensure smooth and seamless travel experiences for clients. This opportunity is ideal for individuals who enjoy planning, organization, and helping others navigate the details of travel. Travel Logistics Coordinators work with established booking platforms and travel suppliers to coordinate reservations, manage itineraries, and support clients throughout the travel planning process. Key Responsibilities - Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Organize travel logistics and ensure all reservation details are accurate and complete - Communicate with clients to understand travel preferences, budgets, and timelines - Confirm bookings with travel suppliers and maintain accurate travel records - Assist clients with itinerary coordination and travel documentation details - Monitor travel updates, schedule changes, and supplier communications - Provide support to travelers before and during their trips when needed - Maintain professional communication with clients and travel partners Qualifications - Strong organizational and time-management skills - Excellent communication and customer service abilities - Ability to work independently in a remote environment - Comfortable using online systems and digital communication tools - Interest in travel, hospitality, tourism, or logistics - Previous experience in travel planning, customer service, logistics, or hospitality is helpful but not required What You’ll Gain - Flexible remote work environment - Access to training and travel industry resources - Opportunities to develop skills in travel coordination and logistics - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks $45,000 - $70,000 a year Additional Information This role offers flexibility and provides the tools, systems, and resources necessary to coordinate travel logistics and assist clients throughout their travel planning journey. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms.

About the Opportunity We are seeking organized and detail-focused individuals to join our team as Travel Logistics Coordinators. In this role, you will assist with organizing travel arrangements and coordinating trip details to ensure smooth and seamless travel experiences for clients. This opportunity is ideal for individuals who enjoy planning, organization, and helping others navigate the details of travel. Travel Logistics Coordinators work with established booking platforms and travel suppliers to coordinate reservations, manage itineraries, and support clients throughout the travel planning process. Key Responsibilities - Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Organize travel logistics and ensure all reservation details are accurate and complete - Communicate with clients to understand travel preferences, budgets, and timelines - Confirm bookings with travel suppliers and maintain accurate travel records - Assist clients with itinerary coordination and travel documentation details - Monitor travel updates, schedule changes, and supplier communications - Provide support to travelers before and during their trips when needed - Maintain professional communication with clients and travel partners Qualifications - Strong organizational and time-management skills - Excellent communication and customer service abilities - Ability to work independently in a remote environment - Comfortable using online systems and digital communication tools - Interest in travel, hospitality, tourism, or logistics - Previous experience in travel planning, customer service, logistics, or hospitality is helpful but not required What You’ll Gain - Flexible remote work environment - Access to training and travel industry resources - Opportunities to develop skills in travel coordination and logistics - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks $45,000 - $70,000 a year Additional Information This role offers flexibility and provides the tools, systems, and resources necessary to coordinate travel logistics and assist clients throughout their travel planning journey. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms.