Title: Part Time Library Assistant (Union/AFSCME) Location: Evanston United States Job Description: SALARY RANGE: $27.58 - $35.05 / hour - Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range. Schedule: Varies - 20 hours per week, including some evening, weekend, and holiday hours. NATURE OF WORK: The Innovation and Digital Learning team is seeking a part-time Library Assistant to provide responsive and high quality service at the Technology Desk at the Main Library and to help provide innovative programs for teens and emerging adults (ages 18-24). The ideal candidate will be enthusiastic, dedicated to excellent customer service, team-oriented, and passionate about working with all members of the community. This position is responsible for assisting patrons with the public computers, printers and application software, answering questions, providing directions, and helping with readers advisory for our Young Adult Collection. This position is also responsible for planning and executing innovative programs, including technology, arts and STEM/maker programs for teens and other audiences. ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following): - Assists patrons at the Technology and Teen Loft desks with public equipment including, but not limited to: public computers, printers, wireless network, scanners, photocopiers, and fax machines. - Assists patrons with public computer software, including, but not limited to: browsing the internet, sending and receiving email, filling out online forms, and creating, editing, saving and retrieving documents. - Troubleshoots issues with equipment and software. - Assists patrons with the library's public computer reservation system. - Assists patrons with meeting room reservations. - Handles incoming phone calls with a high level of customer service. - Provides exceptional customer service both in-person and by phone. - Plans, presents and evaluates innovative hands-on programming for emerging adults (ages 18 - 24), teens and other audiences. Programming may relate to technology, STEM, making, the arts and more. - Assist patrons and colleagues with maker equipment, including 3D printers, laser cutters, vinyl machines, sewing machines, and other technology as it is acquired. - Provide library assistance in the area of filing and shelving on an as needed basis. - Answers general information and directional questions. - Completes training as assigned, including but not limited to racial equity training, implicit bias, trauma-informed care, serving homeless populations, and applies the concepts learned in these trainings to their work at the Library. - Maintains current knowledge of the Library's teen collection and electronic resources, keeping abreast of industry trends and innovations. Read and listen to a wide variety of teen literature. - May work on special projects as assigned, including assisting with programming. - May perform other duties as assigned. MINIMUM REQUIREMENTS OF WORK: - Must possess a High School diploma or GED. - Must possess two (2) years of customer service related working experience. - Willingness and courage to explore new ideas and emerging technologies, create, and innovate. KNOWLEDGE, SKILLS AND ABILITIES IN THE FOLLOWING AREA(S): - Ability to project a helpful and approachable demeanor, and to remain patient, calm and focused in a busy and occasionally stressful work environment. - Ability to clearly explain and demonstrate computer procedures and new technologies to inexperienced users. - Fluency with current and trending technologies and the ability to learn and adapt quickly to changing technologies, equipment and procedures. - Experience with creating videos, video editing, graphic design, electronic music, video gaming, video game design, Cricut equipment, coding, or creative writing is strongly desired. - Considerable knowledge of and ability to use Internet search engines, word processing software, email, online computer catalogs, and Windows operating systems. - Ability to communicate effectively and comfortably in public. - Spanish language proficiency is highly desirable. - Ability to connect with individuals from diverse backgrounds and establish and maintain relationships with library patrons who may need assistance or support. - Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions to interpret an extensive variety of technical instructions in mathematical or diagrammatic form, while dealing with several abstract and concrete variables. - Ability to establish and maintain effective working relationships with a diverse group of customers and staff throughout the Library, as well as outside the organization. - Ability to multitask many variable duties, requests, and responsibilities. - Ability to prepare business letters, expositions, summaries, and reports, using a prescribed format and conforming to all rules of punctuation, grammar, dictation, and style. - Ability to work a flexible schedule, including weekends, evenings, and holidays. PHYSICAL REQUIREMENTS OF WORK: The ability to work while standing as well as bodily movement associated with bending, kneeling, stretching and reaching associated with checking in/out books. The ability to occasionally use force to exert up to 40 pounds. The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 40 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The ability to stand for at least four hours at a time. The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes. There are no environmental hazards associated with this classification. SUPERVISION: Under the supervision of the Innovation and Digital Literacy Manager, work is performed with the guidance of managerial staff. The individual has contact with other Library institutions and staff at all levels, and uses the necessary resources to meet and achieve goals and/or objectives. Work is assigned through specific projects and customer/clientele requests. The employee is responsible for prioritizing work tasks for subordinates and self, and for identifying and utilizing the appropriate resources to resolve a problem or situation and/or research and analyze specific requests. Work performance is reviewed through observation, completion of projects, status reports, conferences and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to specific projects assigned. Work is evaluated at least annually, with respect to customer service, problem-solving ability and performance of employee and Teen Services team in accordance with this classification standard. PUBLIC CONTACT: The employee has regular and frequent contact with the general public. SELECTION METHOD TYPE OF ELIGIBILITY LIST LIFE OF ELIGIBILITY LIST Structured Oral Interview Category Group Two Years

• Maintain organized and up-to-date client records and documentation • Document all communications accurately within the CRM • Schedule appointments and manage calendars as needed • Manage inbound and outbound client communications with professionalism and urgency • Prioritize urgent matters and prevent task backlogs • Conduct timely follow-ups and ensure deadlines are consistently met • Support internal team coordination and workflow efficiency • Complete assigned tasks within a structured, KPI-driven system • Handle high-volume calls while maintaining accuracy and efficiency

Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. ***This position is a remote position based out of the states listed on the job posting.*** Please note that this position will be operating within the Pacific Time zone work hours. About you You are a dynamic individual who thrives in a fast-paced team environment and excels at juggling multiple tasks simultaneously. Your work is characterized by precision and high quality, reflecting your dedication to consistently meeting and exceeding both internal and external customer expectations. Your excellent verbal and written communication skills enable you to convey information clearly and effectively, while your meticulous attention to detail ensures that all tasks are completed with accuracy. You are always ready to take initiative and drive projects forward. Balancing multiple deadlines and prioritizing tasks come naturally to you, making you a vital asset to the team. In this role, you will… - Maintain administrative functions for CVAS operations while ensuring that company policies and guidelines are interpreted correctly and followed. - Support the training of new hires and maintain new-hire administrative training materials. - Process bid requests & agreements via email, client portals, etc. - Manage the database of client-specific job handoff emails. - Deliver completed reports to clients through e-mail and/or various portals. - Create and submit retainer invoices. - Check the CVAS database for prior work experience. - Prepare and send Colliers Professional Service Agreements to clients. - Accept, sign and/or return engagement letters for new awards. What you'll bring - 1-3 years of administrative experience in a professional environment (preferably real estate) - High proficiency in MS Office Suite (Word, Outlook, Excel, PowerPoint) - High level of initiative and excellent communication skills, both oral and written - College/University Degree in Business Management or related field is preferred Pursuant to the laws regarding job postings where the position is located in, Colliers is disclosing the following information: Approximate Hourly Range for this Role: $23/hour - $26.50/hour Our hourly ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment. #LI-SD1 #LI-Remote Make your next move an expert one and join us as we lead the industry into the future. Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

Our Company SpringHealth Behavioral Health and Integrated Care Overview Full-time remote. Working hours 6a-9a, 1030a-130p, 230p-430p with some varying flexibility. Clinical Assistant – Join a Team That Makes a Difference Looking for a role where your work directly supports life-changing care? Join SpringHealth Behavioral Health & Integrated Care, a clinically led organization dedicated to helping individuals live fuller, more independent lives through high-quality, person-centered services. We’re seeking a Clinical Assistant who is organized, proactive, and eager to support a fast-paced clinical environment. In this role, you’ll help keep daily operations running smoothly by supporting clinicians, assisting with onboarding new team members, coordinating key processes, and helping ensure clinical teams have the tools and resources they need to deliver exceptional care. This is an excellent opportunity for someone interested in healthcare operations or behavioral health who wants to gain hands-on experience while working alongside a collaborative team of clinical professionals. If you enjoy staying organized, supporting others, and making an impact behind the scenes, this role is for you. Why Join SpringHealth? - Work for a clinically led organization focused on quality care - Be part of a supportive, mission-driven team - Gain valuable experience in healthcare and clinical operations - Make a meaningful difference in the lives of the individuals we serve Responsibilities Clinical Operations Support: - Assist clinical leadership and team members with day-to-day operational tasks to help ensure clinical practices run smoothly. - Provide general support to clinicians and clinical leadership as needed to maintain efficient workflows. - Help ensure clinical spaces and teams have the materials, documentation, and operational items needed to perform services. - Support coordination of schedules, meetings, and internal communications when needed. Staff Onboarding Support - Assist with onboarding activities for new clinical staff including coordination of orientation tasks, training materials, and required documentation. - Help track onboarding checklists and required items to support timely completion. - Provide support to clinical leadership to ensure new staff are equipped with necessary tools and information. Quality & Compliance Support - Conduct routine audits of clinical documentation, operational processes, or required materials as directed by leadership. - Assist in identifying missing information or items requiring follow-up and communicate findings to appropriate team members. - Support implementation of internal processes and procedures designed to maintain compliance and quality standards. Administrative & Coordination Support - Assist with organization and maintenance of clinical records, logs, and operational documentation. - Help coordinate internal processes that support service delivery and operational consistency. - Support data entry, tracking, and reporting related to clinical or operational activities. Operational Readiness - Monitor and assist in maintaining adequate supplies, materials, and resources necessary for service delivery. - Assist with maintaining organized clinical environments and ensuring required items are available when needed. - Provide support with general operational tasks to promote a well-functioning clinical practice. Qualifications Education - High school diploma or equivalent required Skills and Competencies - Strong organizational and time management skills - Ability to manage multiple tasks and priorities in a fast-paced environment - Strong attention to detail - Effective communication and interpersonal skills - Ability to work collaboratively with multidisciplinary teams - Comfort working with documentation systems, electronic records, and operational tracking tools About our Line of Business SpringHealth Behavioral Health and Integrated Care, an affiliate of BrightSpring Health Services, offers a holistic approach and integrated care for people with cognitive, developmental, or intellectual disabilities who often need additional resources. The behavior analysts, therapists, social workers, counselors, and psychologists at SpringHealth combine their expertise to deliver high-quality behavioral services for clients to live more positive, active, and social lives. For more information, please visit www.springhealthbehavioral.com. Follow us on Facebook and LinkedIn. Additional Job Information -Experience with scheduling 25-50 appointments per day. -Experience with excel spreadsheets -High computer skills -Available to work starting 6am CST, minimum 8 hours per day with flexibility for scheduling needs -Available to work weekends as needed for call ins and scheduling (2-4 hrs on Saturdays) -ideally the candidate will be on EST time Salary Range USD $17.00 / Hour