About the Role Health-E Commerce is expanding into new service offerings and operationally complex product categories. The Manager, Strategy & Operations Telehealth will support the execution of these initiatives by coordinating cross-functional workstreams, managing timelines and dependencies, and ensuring teams stay aligned from planning through launch. Additionally, this role will own a portfolio of external partnerships and vendors, ensuring strong performance, operational alignment, and successful execution across initiatives. This role combines relationship management with hands-on program execution. The ideal candidate brings structure, accountability, and strong follow-through while building productive, trust-based partner relationships. Key Responsibilities Program Execution - Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives including but not limited to new partner launches and operation initiatives. - Track milestones, manage dependencies, surface risks early, and drive follow-up to keep workstreams on schedule. - Ensure deliverables are clearly defined, documented, and completed on time. External Partnership Management - Own day-to-day management of a defined book of business across telehealth affiliates and vendor partners. - Serve as the primary operational point of contact for existing and new partners. - Monitor performance, resolve issues, and drive continuous improvement. - Ensure partner deliverables and SLAs are met. Operational Readiness - Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete. - Partner with Customer Support and Marketing to validate readiness and customer-facing experiences. - Help ensure smooth handoffs from build to launch to steady-state operations. Cross-Functional Coordination - Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance. - Facilitate working group meetings, document decisions, and ensure action items are followed through. - Act as the central point of coordination across teams to reduce friction and confusion. Reporting & Visibility - Provide regular status updates to leadership on progress, risks, and dependencies. - Maintain clear documentation and shared workspaces to ensure transparency across teams. What You’ll Need - Background in Digital Health or Telehealth - Required - Minimum 5–8+ years of experience in program management, operations, partnership management, or similar roles. - Experience managing external vendors or service partners. - Strong organizational skills and ability to manage multiple parallel workstreams. - Clear communicator with strong follow-through. - Comfortable operating in fast-moving, evolving environments. - Experience in digital health, telehealth, or HealthTech strongly preferred. - Familiarity with project management tools such as Asana, Monday, Jira, or similar. Compensation, Benefits, & Additional Details: At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location. - Compensation: $110,000 - 140,000 - Discretionary Annual Bonus Eligibility: Up to 15% - Medical, Dental, Vision, and 401K with a company match - Dependent Care, FSA & HSA accounts - Paid Parental & Bonding Leave - Flexible PTO & office closure on all major holidays - Monthly wellness & internet reimbursements - Professional development including certification support & leadership coaching - Mental Health resources - 100% remote within the United States - Must be able to work EST hours Candidate Privacy Notice

• Assist in the coordination, development, integration, and delivery of key safety programs such as driverless safety case programs, traffic safety law compliance, SPI programs • Manage documentation, evidence collection, and internal/external reviews. • Support external communications and regulatory engagement in collaboration with government affairs. • Support other key safety strategy & programs delivery as needed • Translate high-level safety objectives into actionable plans and collaborate with technology teams to define, track and deliver milestones to achieve those plans. • Define goals, objectives, and success metrics for safety programs. • Identify and manage dependencies, risks, and blockers across departments. • Provide regular updates to senior leadership on program status, risks, and mitigation plans. • Prepare and present dashboards, metrics, and business narratives. • Represent safety programs in internal reviews and external assessments. • Foster strong working relationships across technical teams and business operations teams. • Algin with the Program Management Office (PMO) and Torc’s Technical Product Mangers (TPMs) to ensure consistent practices, shared learning, and clear communication, ensure removal of blockers. • Drive continuous improvement in planning, communication, and execution processes. • Support the Safety Review Board by coordinating meetings, tracking actions, and ensuring accountability. • Contribute to the development of standards and processes for safety program delivery. • Promote a proactive safety culture through education, communication, and recognition.

About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need. At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events. About the internship: We're looking for an Operations & Strategy Intern to join our team for Summer 2026. Reporting to the VP, Operations and working closely with our operations and strategy teams, you'll play a meaningful role in advancing our mission to deliver teletherapy solutions for children with diverse needs. This internship is designed to be a hands-on, immersive experience where you'll gain real-world exposure to how a growing, mission-driven organization manages operational complexity and uses data to drive decisions. You'll build valuable skills in analytical problem-solving, operational strategy, and cross-functional collaboration - and contribute to work that has a real impact from day one. It's a great opportunity for someone who is intellectually curious, thrives on structure and data, and is excited to learn, grow, and make a difference. This is a remote 8-week, part-time internship program running from June 15 through August 7, with interns working up to 25 hours per week. The preferred schedule of this internship is Tuesday, Wednesday, and Thursday, committing to 8 hours per day. What will you do at Presence: - Analyze operational workflows and processes to identify inefficiencies, risks, and opportunities for improvement - Work with operational and performance data to surface trends, patterns, and actionable insights - Develop frameworks and visual tools that help leaders understand complex systems and make informed decisions - Collaborate with stakeholders across operations, clinical leadership, and other teams through interviews and working sessions - Use AI and generative AI tools to support research, data synthesis, and analysis tasks - Translate findings into clear recommendations and present insights to internal audiences, including senior leadership - Contribute to strategic initiatives that strengthen the organization's ability to scale and deliver high-quality services What we are looking for: Required: - Current enrollment in an undergraduate program in business, economics, data science, public policy, data analytics, engineering, or a related field with an anticipated graduation date in 2027 or 2028 - Strong analytical and quantitative problem-solving skills - Proficient in Excel and/or data visualization tools - Available to work up to 25 hours per week - Familiarity with Google Workspace (Docs, Sheets, Slides) - Excellent verbal and written communication skills - Ability to synthesize complex information and present it clearly to diverse audiences - Ability to work independently and collaboratively as part of a remote team - Self-motivated, organized, and able to manage multiple priorities - Strong problem-solving skills and ability to think critically - Enthusiasm for remote work and "cameras on" collaboration Preferred: - Previous internship or project experience in operations, strategy, data analytics, or a related field - Exposure to AI or generative AI tools for research, analysis, or workflow automation - Interest in education, healthcare, or social impact organizations What will help you succeed here: - You actively listen and respond with empathy, fostering respectful and productive collaboration - You maintain a strong service mindset, consistently meeting the needs of internal and external stakeholders while building trust and credibility - You seek creative, effective solutions and persist beyond the first answer to find what truly works - You make thoughtful, informed decisions that align with company goals, and you're not afraid to ask questions to gain clarity - You deliver high-quality work on time, and you proactively seek support or guidance when challenges arise How to apply: Submit your resume and a brief cover letter (max 300 words) explaining why you’re excited to join Presence and how your skills align with this role. Join us for a summer of impact, innovation, and collaboration! The hourly pay range for this role is $15 - $20 per hour. This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence. Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Role Description As an Event Technologist at Meetings & Incentives Worldwide, you will play a crucial role in the design, implementation, and execution of technology solutions for our clients' events. This position reports to the Manager of Event Technology. - Always provide excellent customer service. - Collaborate with internal team members, subject matter experts, and external clients. - Follow all client mandated standard operating procedures as required. - Ability to understand application and platform requirements. - Perform general application tasks throughout the program life cycle. - Actively participate in project calls. - Support other tasks as requested. - Understand payment transactions for registration websites. - Perform quality control of all aspects of the build including content review for grammar/spelling errors. - Understand and follow internal processes and procedures. - Travel onsite to support events, including: - Support of hardware and software to manage on-demand badge printing and attendance tracking. - Shipping/Receiving of equipment. - Support of mobile applications, updates, push notifications, and attendee support. - Other duties as assigned. - Follow Information Privacy and Security SOPs to protect client’s information at all times. Technology Management - Create event technology experiences that are easy for attendees to navigate and engage. - Familiarity with event technology stack solutions. - Familiarity with estimating and understanding technical build timelines. - Familiarity with maintaining reports, dashboards, and portals. - Manage the build of all attendee communications such as event invitations, reminders, travel letters, communication emails, surveys, and virtual event announcements. - Understanding of full Event Management Systems capabilities and meeting objectives on best technical solutions for: - Simple templated meetings and surveys. - Meetings with multiple web pages. - Hotel & Air Travel Requests. - Knowledge of the full suite of products from leading industry technologies such as but not limited to Cvent, SpotMe, Swoogo, and RainFocus. - Familiarity with industry-leading mobile apps using the technologies listed above. - Possess an understanding of Android and iOS user interfaces and ecosystems to aid in the downloading, installation, content display, and use of mobile applications. Corporate Responsibilities - Support all corporate goals and objectives, adherence to all company policies. - Exhibit respect and fairness to all clients, staff, coworkers, suppliers, and management. - Demonstrate commitment to overall M&IW success. Communication Skills - Client Communication: Communication with the client must be clear, concise, and professional. - Peer Communication: Communication with peers must be based on mutual respect, sharing best practices and efficiencies to improve overall team performance. - Vendor Communication: Communication with vendors must be professional. What we expect - Details of these areas are shared during interviews and monthly reviews: - Cultural Excellence. - Role Expectations. - Emotional Intelligence. What you will bring - College degree or equivalent experience. - 1-3 years of experience, meeting industry preferred. - Proficient in MS Office - Word, Excel, Outlook, and PowerPoint. - Ability to travel (approximately 20-40%). Benefits - Competitive salary. - Health, Dental, Vision, and Life Insurance options. - 401K plan. - Paid holidays. - Accrued personal time off for vacation and sick leave. - Laptop, additional monitor, and mobile phone. - Global Giveback program for volunteer service. - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee.