• Análises de confiabilidade, desempenho e disponibilidade da aplicação. • Monitorar os problemas das implantações dos apps, abordando problemas de desempenho ou segurança que surjam. E tendo aprendizados para evitar futuras situações similares. • Gerenciar pro ativamente o backlog de tarefas, identificar oportunidades de melhoria e propor soluções eficazes colaborativas. • Manter comunicação eficiente com as equipes responsáveis por diferentes jornadas da aplicação, garantindo uma compreensão clara das necessidades e prioridades. • Manter-se atualizado com tendências do setor, melhores práticas e tecnologias emergentes relacionadas à computação em nuvem e DevOps/SRE.

• Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria • Develop automated solutions to address potential problems before they result in a service interruption • Provide impact assessment and mitigation plan for changes going into the production environment • Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise • Develop availability measures that align with consumer experience to accurately assess the usability of crucial services • Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages • Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages • Analyze failure points in services to model risk level and resolution steps if failure occurs • Assist in driving architecture enhancements into system to mitigate potential failure points • Programmatically monitor for and remediate configuration drift of critical devices • Develop response plans to potential failure points and evaluate effectiveness during planned tests • Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture • Provide technical coaching and direction to more junior teammates

Job Description Summary The Site Reliability Engineer will be responsible for performance and availability of Compute and Network infrastructure consumed by all business segments. The Site Reliability teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences. Job Description Roles and Responsibilities In this role, you will: • Establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria • Develop automated solutions to address potential problems before they result in a service interruption • Provide impact assessment and mitigation plan for changes going into the production environment • Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise • Develop availability measures that align with consumer experience to accurately assess the usability of crucial services • Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages • Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages • Analyze failure points in services to model risk level and resolution steps if failure occurs. • Assist in driving architecture enhancements into system to mitigate potential failure points. • Programmatically monitor for and remediate configuration drift of critical devices • Develop response plans to potential failure points and evaluate effectiveness during planned tests • Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture • Provide technical coaching and direction to more junior teammates Education Qualification Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience Note: Military experience is equivalent to professional experience Eligibility Requirement: -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Desired Characteristics: • Excellent knowledge of AWS/Azure cloud services. • Strong oral and written communication skills. • Demonstrated experience scripting or developing software and services for the cloud Python, Go, Java, Node.js, .NET, etc. • Extensive knowledge of network protocols (TCP/IP, SNMP, FTP, syslog, TFTP, etc. • Experience managing version control systems such as Git • Experience deploying and managing infrastructure on public clouds such as AWS or Azure • Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.) • Strong organizational and project management skills • Strong analytical and problem resolution skills • Excellent knowledge of Network Management (SNMP, MIB) • Experience with configuring, customizing, and extending monitoring tools (Datadog, Sensu, Grafana, Splunk, etc.) • Excellent knowledge of TCP/IP networking, and inter-networking technologies (routing/switching, proxy, firewall, load balancing etc.) • Knowledge and experience using Analytics Software Packages like Matlab, SAS, JMPro etc. Programming experience with open-source scripting and data analysis packages like Python, R is a plus. Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

What you can expect​ Enable around-the-clock continuity for Team Chat and Zoom Events. We are looking for a DevOps Engineer who has production knowledge and experience supporting critical, high visibility applications. About the Team Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience. The team manages the Team Chat and Zoom Events platform. By employing robust operational and monitoring strategies, they guarantee the stability and security of these platforms, allowing millions of users worldwide to connect effortlessly. Responsibilities - Designing and implementing zero-downtime solutions for highly available services (99.999%). - Developing and maintaining disaster recovery (DR) strategies across datacenters in different regions. - Diagnosing and resolving complex production issues, including performance and functional challenges. - Collaborating with vendors, infrastructure teams, and engineering partners to enhance security and service availability. - Administrating monitoring tools and infrastructure. Providing troubleshooting support for outages across systems and Zoom backend services - Developing and implementing CI/CD pipelines to streamline production deployments and configurations. - Participating in on-call shifts and incident management and work after hours/weekends for application releases/deployments - Being the primary contact for your region, addressing program queries, providing support and updates, and managing relevant content and processes. What we’re looking for - Bring 2 - 3 years experience as a DevOps Engineer or Site Reliability Engineer (SRE) - Have knowledge of CI/CD tools and integration - Demonstrate experience scripting languages such as Bash, Python, Groovy - Able to do configuration and deployment management using tools such as Terraform, Ansible, Jenkins - Have expertise with containerization: Kubernetes, AWS EKS, Docker - Have analytical and troubleshooting skills - Be willing to learn, be proactive, and think creatively Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Salary Range or On Target Earnings: Minimum: $87,600.00 Maximum: $186,000.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/03/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote