JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand. The Finance Team is responsible for providing and delivering accurate, timely and expert financial and accounting management services enabling the business to make effective, considered decisions while ensuring regulated and compliant activity. Strong governance and effective risk management. The Accounts Receivable Specialist focuses on the management of invoices and outstanding payments, ensuring that financial data is captured in a timely and accurate manner and that outstanding debts are recovered promptly, effectively, and professionally. THE PURPOSE OF YOUR ROLE The Accounts Receivable Specialist is responsible for managing customer accounts to ensure timely payment of invoices, reducing aged debt, and maintaining healthy cash flow. This role balances relationship management with firm but professional collection practices. WHAT YOU WILL BE DOING In this role, you will be accountable for… Collections & Aged Debt Management · Monitor AR aging reports and proactively follow up on overdue balances. · Implement structured strategies to manage aged debt and minimise debt exposure. · Maintain regular contact with customers via phone and email, including issuing reminder notices for outstanding balances. · Secure payment commitments and accurately document all collection activity in financial systems. · Identify high-risk or delinquent accounts and escalate appropriately. · Assess severely overdue accounts and provide recommendations regarding bad debt write-offs in line with policy. · Work cross-functionally with Customer Success to manage at-risk accounts while maintaining a strong customer experience. Dispute Resolution & Credit Management · Identify billing discrepancies or disputes impacting payment. · Investigate customer issues in partnership with the Billing Specialist and internal stakeholders. · Process approved credit notes in accordance with company policy. · Track dispute resolution progress to ensure timely recovery of outstanding amounts. · Manage and resolve issues identified during customer contact to remove barriers to payment. Cash Application & Reconciliation · Take ownership of end-to-end receipting of customer payments across all entities. · Allocate incoming payments accurately against customer accounts. · Reconcile customer accounts and resolve unapplied or misapplied cash. · Support month-end AR reconciliations in partnership with the Revenue Accountant. Accounts Inbox & Stakeholder Management · Manage the shared accounts inbox, responding to customer and internal queries promptly and efficiently. · Capture all relevant information in financial systems to maintain accurate records. · Provide clear, professional communication to both external customers and internal stakeholders. Reporting & Insights · Provide aging summaries and collection forecasts aligned to revenue targets. · Highlight trends in delayed payments and emerging credit risks. · Contribute insights to improve DSO and reduce aged receivables. Other Responsibilities · Assisting with continuous improvement of systems, controls and working practices. · Developing and maintaining an awareness of applicable tax regulations across all entities. · Liaising closely with the sales and support team. · Undertaking any other reasonable duties as required. Relationship Management: · Building and maintaining strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always. · Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner. Professional Development: · Actively looking to build own career through delivery of self and assisted professional development initiatives. · Being a thought leader both within Actionstep but also in the wider industry. · Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required. Continuous Improvement: · Proactively in identifying and participating in the continuous improvement of processes and procedures within the Relevant Team department. · Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared. Health & Safety: Assuming responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required. Other Responsibilities: Undertaking any other reasonable duties as required

At Bel, we are not just a company—we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. #IWorkForAllForGood The company has headquarters in Chicago (Bel USA) and New York City (Materne North America) and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID. Job Description Summary The Sr. Accounts Receivable & Deduction Specialist is responsible for the full accounting life cycle management of a specific portfolio of customers and the day-to-day operations of the Accounts Receivable & Deduction department. This role will manage the deduction process, ensure timely posting of customer payments, follow-up on past due invoices and provide detailed analysis of all deductions to ensure accurate and timely reconciliation and resolution. In addition, this role will participate in supporting special departmental initiatives and projects when assigned. This position will be set in a fast-paced environment and will require accuracy, time management, and flexibility. This is a remote, non-exempt role based in Midwest or Northeast US. Must have CPG AR Deductions experience. Essential Duties and Responsibilities - Cash application: Manages daily cash receipts, retrieves lockbox deposits and ACH/EFT reports; creates electronic files and performs cash application. Maintain tracking files and make updates daily. - AR Balances: Collaborates with the Treasury group to reconcile the general ledger and bank accounts. - Deductions: Responsible for deduction research and clearing in a timely manner: Assess open Debit Memo’s ensuring consistent, timely & accurate reporting and reconciliation. - Websites: Monitors customer-based websites to obtain deduction and payment documentation. - EDI: Utilizes EDI platform to retrieve remittance details and solve invoicing issues. - Brokers: Prepare and process broker check requests, maintaining files and preventing deductions from occurring by processing check requests timely. - Escalations: Follow guidelines for proper escalation of unresolved items. - Credibility: Establish relationships cross-functionally and with Customers / Brokers to maintain a steadfast focus on achieving goals and meeting Key Performance Indicator (KPI) targets. - DEALS: Provides internal support cross-functionally regarding deals that can be closed or remain open due to unresolved deduction balances. Utilize trade management tool. - Collections: Monitor customer accounts, identifying past-due payments. Follow up with customers on past-due invoices via phone and/or email. Manage collection efforts. Maintain detailed records of collection activities, including communication of payment arrangements, and any actions taken. - Dispute Resolution: Investigate and resolve customer inquiries, deductions, billing disputes and/or past due invoices. File claims for all invalid deductions. Handle unique or complex billing scenarios. - Communication: Value added and action-oriented collaboration cross-functionally to Inform others of any specific issues or trends. - Credit Reviews: Verify the creditworthiness of customers, setting credit limits, and monitoring accounts. - Accounting Support: Prepare audit files (external, internal and tax) and month-end / fiscal year analyses. - Other duties: All other duties & special projects as assigned by direct manager or senior management. Qualifications and Competencies - High School Diploma or equivalent required; Some accounting college coursework is preferred. - 10+ years of related AR experience required. - 5+ years related experience in a CPG deduction/collection role, analyzing and reconciling items such as: Trade/Billbacks, Shortages, Logistic Penalties, Spoils and/or other AR deduction miscellaneous items. - Experience working with Trade Fund/Promotion Management tools preferred. - Highly proficient technology skills including ERP SAP ECC [or SAP HANA S4] systems, EDI and Microsoft Suite [specifically Excel, Word, and Power Point]. - Ability to work independently and as part of a team; Strong organizational and time management skills. - Flexibility and adaptability: Readiness to adapt to different workflows, communication styles, and priorities as needed to effectively collaborate with various departments and external entities. - Possesses high credibility, integrity, and adaptability: Effective in establishing rapport and building productive relationships with team members and cross-functional partners. - Demonstrates professionalism & excellent interpersonal and communication skills (written and verbal). - Exceptionally detailed and organized, with the ability to step back and analyze for anomalies. Performance Attributes: Business agility, adaptability, efficiency, accuracy, timeliness, competence, resourceful, and thoroughness of work performed; ability to quickly learn new concepts and processes; drive to take initiative and to improve processes; organized and good record keeping skills; ability to gain the trust and respect of others; maintain the integrity of confidential business and product information; ability to communicate effectively and develop good working relationships with all levels of the company; ability to work with and through others to accomplish goals & objectives of the Company. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total Rewards - Base Salary: $73,000-$83,000 (Non-Exempt) - Bonus Opportunity: 7% - PTO and Medical, Dental and Vision Benefits from Day 1 - 401k Match Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500. 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