Role Description Wij werven namens Cross Border Talents en zoeken Nederlands-sprekende klantenservice medewerkers die willen werken in het bruisende hart van Athene! In deze rol bied je klanten ondersteuning via telefoon, e-mail en chat, beantwoord je vragen en zorg je voor een uitstekende service, allemaal terwijl je geniet van het mediterrane leven. Qualifications - Vloeiend Nederlands en Engels (B2) - Basis computervaardigheden - Klantgerichte houding en sterke communicatieve vaardigheden - Bereid om deze maand naar Athene te verhuizen of remote te starten Benefits - Salaris: 1.200 - 1.500 per 14 maanden, afhankelijk van het project + maandelijkse prestatiebonus van 10-15% - Legale toeslagen & competitieve beloning: - Nachturen (22:00-06:00) +25% - Zondagen en feestdagen +75% op basisuurloon - Flexibele roterende shifts: Maandag-vrijdag of maandag-zondag, afhankelijk van het project, met 2 vrije dagen per week - Relocatie: 2 weken hotelaccommodatie + vliegticket (binnen de EU) + airport pickup, plus hulp bij het vinden van geschikte accommodatie volgens salaris - Real estate support: Wij koppelen je aan betrouwbare partners om een perfect appartement te vinden tegen een eerlijke huurprijs - Papierwerkondersteuning: Hulp bij bankrekening, verzekeringen en overige formaliteiten - Training: Volledige betaalde opleiding door gecertificeerde trainers - Extra voordelen: Ziektekostenverzekering, moderne werkplek (voor onsite), gratis online Griekse taalcursussen - Carrièremogelijkheden: Doorgroeimogelijkheden tot teamleider of supervisor binnen ons internationale team Company Description

• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently. • Provide feedback to improve support materials, tools, and processes. • De-escalate distressed customers and ensure timely, effective resolutions. • Deliver clear, professional communication with strong comprehension and problem-solving skills. • Work collaboratively with teammates and leadership, remaining open to coaching and feedback. • Advocate for customers by sharing insights to improve products and services. • Use available tools and resources to enhance customer experience and meet performance goals. • Stay accountable for personal growth, training, and continuous improvement. • Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery. • Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements. • Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.

• Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting • Answer incoming calls from the support queue • Reply to support emails in a timely fashion • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines • Schedule and perform upgrades of the Nextech software • Investigate software exceptions and error reports following Nextech support guidelines • Provide exceptional customer service • Maintain detailed notes and documentation for each support incident in ticketing system

• Design and execute our customer support strategy to maximize satisfaction and retention, aligning support initiatives with company goals. Provide strategic direction to the team and foster a culture of excellence, collaboration and continuous improvement. • Oversee day to day operations (ticketing, SLAs, escalations and performance metrics) to ensure omnichannel support for restaurant customers and partners. Optimize processes to improve response time first contact resolution and to scale support efficiently. Establish and manage a robust cross-functional escalation process to reduce churn, and improve overall outcomes for our customers. • Serve as the voice of the customer within the organization, championing initiatives that improve the product and advocating for the needs of restaurant operators. • Set standards and performance targets and use data and analytics as well as customer and internal feedback to identify trends and opportunities; measure and report on KPIs. Present executive briefings that show the impact of support initiatives. • Build and mentor a high performing team of managers, specialists and agents across multiple time zones. Recruit, onboard and develop talent, and foster a high performance culture both for both on and offshore teams. • Partner with Product and Engineering to relay customer insights and influence the roadmap. Collaborate with Sales, Marketing and Customer Success to define onboarding, retention and engagement processes. • Leverage automation and support systems (CRM, Support Desk, AI chatbots) to streamline workflows, automate outreach and improve scalability. Acts as driving force in use of AI and intelligent tools to drive better customer experiences and efficiency. • Identify and mitigate risks that could impact customer satisfaction or business continuity. • Manage the support budget to optimize resource allocation and ensure compliance with data privacy regulations and industry standards.