• Lead dealer onboarding operations, including application review, document verification, and approval decisioning. • Establish and maintain onboarding standards, policies, and service level expectations (SLAs). • Oversee dealer pipeline management to ensure high-quality submissions and efficient processing. • Own dealer monitoring and early risk detection by identifying performance trends and potential risk signals. • Manage buybacks and dealer remediation actions, including escalations and partner communication. • Partner with Sales and partner-facing teams to support onboarding while maintaining risk discipline. • Collaborate with Risk Analytics to incorporate dealer performance insights into monitoring and decisioning processes. • Develop and enhance operational workflows, documentation standards, and onboarding procedures. • Recruit, manage, and coach onboarding and operational analysts.

• Lead fraud investigation operations across dealer and consumer fraud cases. • Manage complaint investigation processes, ensuring timely resolution and regulatory compliance. • Oversee case management queues, prioritizing investigations based on risk and impact. • Provide guidance and escalation support for complex or high-risk cases. • Establish and enforce investigation standards, documentation practices, and operational procedures. • Identify fraud trends and emerging risks through case reviews, and partner with Risk Analytics to improve detection strategies. • Collaborate with Compliance and BSA/AML teams on cases with regulatory implications. • Monitor operational performance, including case throughput, resolution timelines, and investigation quality. • Recruit, coach, and develop fraud investigators and complaints analysts.

• Create and implement territory plans focused on attaining deployments of Fortinet products and services to a set of assigned, existing accounts and new logo prospects, within your assigned territory. • Develop executive relationships with key buyers and influencers and leverage these relationships to achieve quarterly sales goals. • Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline. • Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. • Negotiate terms of business with clients to achieve win/win results that provide the basis for exceptional ongoing relationships. • Build and promote the Company’s position as the worldwide leader in Unified Threat Management.

• Manages a project as a project manager overseeing interdisciplinary clinical research studies and ensures compliance with GCP, relevant SOP’s, and regulatory requirements. • Acts as a primary liaison between the Company and the Customer to ensure timely study launch, conduct, and closeout according to the Customer’s and the Company’s contractual agreement. • Lead project team to ensure quality, timelines and budget management. • Accountable for the financial performance of each project. • Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues. • Ensure studies are conducted in compliance with GCP, relevant SOP’s and regulatory requirements. • Accountable for all project deliverables for each project assigned. • Responsible for quality and completeness of TMF for assigned projects. • Accountable for maintenance of study information on a variety of databases and systems. • Responsible for study management components of inspection readiness for all aspects of the study conduct. • Oversight for development and implementation of project plans. • Plan, coordinate and present at internal and external meetings. • Prepare project management reports for clients and management. • Developing contingency planning and risk mitigation strategies to ensure successful delivery of study goals. • Develops strong relationships with current clients to generate new and/or add-on business for the future. • May participate in bid defense meetings where presented as potential project manager. • May be required to line manage other project management team members and clinical monitoring staff.