• Advise and support our customers via phone, email and chat

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. May 2026 start date. *This role requires 30 days of onsite training at the Business Service Center in Franklin, TN. After training, the role will be remote, TN only* What We Offer: - Competitive health & wellness benefits, 401(K) & company match - Paid Sick Days, Vacation, and Holidays - Training & Development opportunities, career growth - Employee Hotel Rates - Other discounts and more Essential Functions and Responsibilities - Primary Engagement Channel – Incoming Voice Calls and Text Messaging - Callers will include but are not limited to prospective guests, in-stay guests, vendors, team members, third parties and travel agents. - Engages the guest with an unmistakable sense of courtesy, generosity, and professionalism while ensuring that every guest request or challenge is handled promptly with genuine care and escalated when necessary. - Maintains and clearly communicates appropriate, site-specific knowledge regarding all hotel and room features and amenities for requested properties. - Establishes and maintains thorough and professional communication with our properties, ensuring that all guest requests are clearly noted and documented in the appropriate system. - Answers incoming calls in a polite, friendly and professional manner using a cheerful and pleasant voice. - Follows all Loews guest engagement Standards. - Uses appropriate CEC software and systems to verify identity/room number of the engaging guest. - Actively listens and clarifies Guest needs; directs calls as needed to appropriate extensions. - Assists guest with Engineering, Valet, Front Desk, Security, Bell Desk and Housekeeping requests without transfer. - Record messages and guest requests in the appropriate software/system and forward messages and requests to respective individuals or departments. - Provides accurate directions to the hotel from major inbound locations. - Answers questions regarding hotel functions and facilities; is prepared to enhance their stay by sharing additional aspects of the Loews Experience. - Maintains knowledge of all Hotel and area’s, events and activities. Communicates within the Guest Services and CEC team upcoming events which could impact our hotels and/or our guests. - Receives and processes incoming guest requests and wake-up calls. - Handles guest complaints to completion unless escalation is necessary. - Receives and properly accommodates all Front Desk related calls Education: - High School Diploma or GED equivalent Experience: - 1-2 years customer-facing work experience, preferably in hospitality or sales Skills and Other Requirements - Demonstrated ability to read and communicate effectively and professionally – both writing and speaking - in English and any other dialect or language identified in the employee agreement. - Active contributions to a collaborative and cooperative working environment. - The ability to maintain confidentiality. - A demonstrated willingness to maintain professionalism and composure while making sound business decisions in all situations. - Adaptability, evidenced in the self-directed ability to organize a workload and adapt quickly to change. - A demonstrated ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel. - Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word). - Strong computer skills and ability to learn new computer applications. - Excellent customer service skills

Job Title: Online Reservation Specialist – Fully Remote About Us: We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish. Position Overview: We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you. Key Responsibilities: - Assist clients with booking hotels, resorts, and other accommodations through online platforms - Research and recommend lodging options based on destination, budget, and preferences - Process reservations, updates, and modifications accurately and efficiently - Maintain organized records of bookings, client requests, and confirmations - Communicate professionally with clients and supplier partners via email, phone, and chat - Stay informed on hotel promotions, cancellation policies, and destination trends - Collaborate with team members to ensure client satisfaction throughout the booking process Qualifications: - Previous experience in hotel booking, hospitality, or customer service preferred - Excellent communication skills and a client-focused attitude - Strong attention to detail and ability to manage multiple bookings at once - Proficient in using online systems, booking platforms, and digital communication tools - Ability to work independently in a remote environment - Must be 18 years or older with access to a computer and reliable internet - Interest in travel and helping others plan comfortable, memorable stays What We Offer: - Fully remote work with flexible scheduling - Training and development opportunities in the travel and hospitality industry - Supportive team environment with growth potential - Access to professional booking tools and supplier resources - Incentive opportunities and travel perks $40,000 - $65,000 a year Work Environment: This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination.

🏨 Remote Hotel & Vacation Advisor Location: Remote Dreaming of a career that lets you work from anywhere and share your passion for travel? We are hiring Remote Hotel & Vacation Advisors to join our dynamic team. Help clients create lifetime memories while building your own flexible, rewarding business. Responsibilities: Advise clients on hotel accommodations, flights, and travel packages. Suggest tailored travel options using our curated supplier network. Stay updated on current travel trends and promotions. Manage client relationships with top-tier service and communication. Why Us: 100% remote work opportunity with a flexible schedule. Full training and ongoing mentorship provided — no prior experience necessary Amazing travel perks: discounted stays, upgrades, and FAM trips. Estimated Annual Earnings: $20,000–$70,000+ Apply now and start a career that feels like a vacation every day! $20,000 - $70,000 a year