We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

Role Description This is a remote opportunity supporting clients with coordinating reservations, organizing service details, and maintaining accurate documentation. The role requires strong communication skills, organization, and consistent follow-through in a structured remote workflow. In this role, you will assist clients by: - Coordinating reservation details - Organizing service arrangements - Ensuring all information is properly documented and updated Daily responsibilities include: - Reviewing incoming requests - Confirming arrangements - Managing updates - Ensuring accuracy across multiple active reservations Attention to detail and the ability to stay organized while handling several tasks at once are important for success in this position. You will work within a structured remote environment using provided systems and processes. Training resources and onboarding support are included to help you learn the workflow and perform responsibilities effectively. Qualifications - Strong communication skills - Excellent organizational skills - Ability to follow through consistently - Attention to detail Requirements - Experience in coordinating reservations and service details - Ability to manage multiple requests simultaneously - Proficiency in using system-based processes Benefits - Remote position - Structured workflow with system-based processes - Training resources and onboarding support provided - Flexible scheduling options available

WHO WE ARE NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. Utilization Management (UM) Coordinator The Utilization Management (UM) Coordinator supports the coordination, processing, and administrative functions of the utilization review process. This role ensures timely and appropriate review of healthcare services in accordance with established guidelines and regulatory requirements, working closely with UM nurses, physicians, and other healthcare professionals. Key Responsibilities: - Receive, review, and process incoming requests for authorization of medical services. - Coordinate with providers, members, and internal clinical staff to gather necessary documentation for utilization reviews. - Enter authorization requests and updates into the utilization management system accurately and promptly. - Track and monitor pending authorizations to ensure timely processing and communication of decisions. - Collaborate with nurses and physicians to facilitate medical necessity reviews and ensure compliance with clinical guidelines. - Provide notification of determination (approvals or denials) to providers and members in accordance with regulatory timeframes. - Maintain accurate and organized records to ensure compliance with accreditation and regulatory bodies (e.g., NCQA, CMS, Health Plans). - Assist in audits and quality improvement activities as needed. - Serve as a liaison between internal departments, providers, and external vendors. - Ensure compliance with HIPAA and confidentiality standards at all times. Qualifications: - High School Diploma or equivalent required; Associate’s degree or healthcare certification preferred. - 2+ years of experience in health plan environment; experience in utilization management or case management support strongly preferred. - Capacity To Interpret Health Plan Benefit Decisions. - Bilingual Preferred (English/ Spanish) - Certification As A Medical Assistant Preferred. Skills: - Strong knowledge of medical terminology and healthcare authorization processes. - Proficient in Microsoft Office Suite and medical management systems (e.g., , MCG, or similar UM platforms). - Excellent communication, organization, and customer service skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. For individuals assigned to a location(s) in California, NeueHealth is required by law to include a reasonable estimate of the compensation range for this position. Actual compensation will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity. A reasonable estimate of the range is $19.27-$28.91 Hourly. Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; Paid Time Off, and paid holidays. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.