Role Description This is a remote opportunity supporting clients with coordinating reservations, organizing service details, and maintaining accurate documentation. The role requires strong communication skills, organization, and consistent follow-through in a structured remote workflow. In this role, you will assist clients by: - Coordinating reservation details - Organizing service arrangements - Ensuring all information is properly documented and updated Daily responsibilities include: - Reviewing incoming requests - Confirming arrangements - Managing updates - Ensuring accuracy across multiple active reservations Attention to detail and the ability to stay organized while handling several tasks at once are important for success in this position. You will work within a structured remote environment using provided systems and processes. Training resources and onboarding support are included to help you learn the workflow and perform responsibilities effectively. Qualifications - Strong communication skills - Excellent organizational skills - Ability to follow through consistently - Attention to detail Requirements - Experience in coordinating reservations and service details - Ability to manage multiple requests simultaneously - Proficiency in using system-based processes Benefits - Remote position - Structured workflow with system-based processes - Training resources and onboarding support provided - Flexible scheduling options available

WHO WE ARE NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. Utilization Management (UM) Coordinator The Utilization Management (UM) Coordinator supports the coordination, processing, and administrative functions of the utilization review process. This role ensures timely and appropriate review of healthcare services in accordance with established guidelines and regulatory requirements, working closely with UM nurses, physicians, and other healthcare professionals. Key Responsibilities: - Receive, review, and process incoming requests for authorization of medical services. - Coordinate with providers, members, and internal clinical staff to gather necessary documentation for utilization reviews. - Enter authorization requests and updates into the utilization management system accurately and promptly. - Track and monitor pending authorizations to ensure timely processing and communication of decisions. - Collaborate with nurses and physicians to facilitate medical necessity reviews and ensure compliance with clinical guidelines. - Provide notification of determination (approvals or denials) to providers and members in accordance with regulatory timeframes. - Maintain accurate and organized records to ensure compliance with accreditation and regulatory bodies (e.g., NCQA, CMS, Health Plans). - Assist in audits and quality improvement activities as needed. - Serve as a liaison between internal departments, providers, and external vendors. - Ensure compliance with HIPAA and confidentiality standards at all times. Qualifications: - High School Diploma or equivalent required; Associate’s degree or healthcare certification preferred. - 2+ years of experience in health plan environment; experience in utilization management or case management support strongly preferred. - Capacity To Interpret Health Plan Benefit Decisions. - Bilingual Preferred (English/ Spanish) - Certification As A Medical Assistant Preferred. Skills: - Strong knowledge of medical terminology and healthcare authorization processes. - Proficient in Microsoft Office Suite and medical management systems (e.g., , MCG, or similar UM platforms). - Excellent communication, organization, and customer service skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. For individuals assigned to a location(s) in California, NeueHealth is required by law to include a reasonable estimate of the compensation range for this position. Actual compensation will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity. A reasonable estimate of the range is $19.27-$28.91 Hourly. Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; Paid Time Off, and paid holidays. As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• Manage Support requests through email, phone, and chat channels • Conduct troubleshooting calls, chats, and emails • Interface with Product/Engineering to meet user needs • Maintain Knowledge Base (Help Center) to empower self-service UX • Report on user interaction data from Support tools (Zendesk) • Recommend software and process improvements to users • Track client issues and resolutions • Ensure high levels of Customer Satisfaction with every conversation • Deliver white glove service to each client

Aidoc is recruiting a Solution Success Manager - Radiology Solutions in the US. Join our team! About Aidoc Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need. As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide. Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies. About this role We are seeking a clinically-grounded, tech-savvy Solution Success Manager to support our Radiology AI and Workflow Solutions. This individual will have a background in CT technology (ARRT)(CT) and act as a trusted advisor for customers, guiding them through successful onboarding, clinical integration, and optimization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and success. As a tech-savvy individual with deep healthcare domain expertise, the Solution Success Manager - Radiology Solutions serves as a product authority and strategic advisor for both prospective and existing customers. This pivotal role bridges the gap between our innovative AI healthcare solutions and the specific needs of healthcare teams, ensuring seamless integration into clinical workflows and the delivery of measurable value. In this role, you will function as a trusted advisor, guiding clients through the pre-sales and onboarding phases. This includes delivering tailored product demonstrations, facilitating clinical onboarding and integration, and optimizing the utilization of our AI-driven tools across triage, measurement, quantification, and diagnostic workflows to drive adoption and ensure their success. This position demands a strong combination of clinical expertise, technical acumen, and exceptional communication skills to effectively influence decision-making and cultivate robust relationships within diverse healthcare environments. Responsibilities - Deliver compelling product demonstrations of our AI healthcare solutions to diverse audiences, including clinicians, researchers, and healthcare administrators - Master and articulate the nuances of specific Care pathways, including clinical workflows, patient journeys, and treatment protocols, tying them to our solutions - Build and maintain a deep understanding of key healthcare personas (e.g., providers, specialists, radiology IT, Technologists, nurses, care coordinators, patients) and their unique challenges - Map complex clinical requirements into demonstrable workflows in our product suite - Collaborate with Regional Account Directors (RAD) on the best way to create and deliver tailored sales presentations that resonate with different healthcare stakeholders - Preliminary solutioning of the Aidoc products during pre-sales motions, demonstrating how they may augment or enhance customer clinical team workflows - Clinical Onboarding and Change Management - oversee the clinical onboarding process, including assessing current workflows, identifying key objectives, optimizing workflows for users, and supporting initiatives that ensure successful adoption post-sale. - Provide expert-level product training to internal teams and clients - Partner with the Customer Success Manager to ensure solutions deployed meet the expected deliverables as scoped in the pre-sales engagement. - Gather and synthesize feedback from healthcare professionals during the pre-sales and onboarding phases to inform product development - Serve as a subject matter expert in relevant medical domains during client engagements - Guide implementation processes that align with clinical workflows and regulatory requirements - Serve as a liaison between product development, radiology platform vendors, and commercial teams during the late beta and early scaling phases of new solutions, ensuring that clinical needs and workflow optimization details are fully incorporated into the solution launch process. - Attend various vendor conferences and Aidoc events as needed. Requirements - Certification in CT technology (ARRT)(CT) with deep radiology experience (e.g., CT Technologist, Radiology Manager, PACS Administrator). - 8–10 years of acute healthcare experience, including work within a large institution (>400-bed hospital). - Progressive clinical leadership experience, including leading clinical departments, teams, or enterprise clinical programs. - 1-2 years of experience within the clinical AI industry outside of the hospital environment, supporting or deploying AI-enabled healthcare solutions. - Strong understanding of radiology workflows, imaging environments, and patient journeys, including subspecialty imaging and clinical protocols. - Hands-on experience with RIS/PACS and imaging informatics platforms. - Demonstrated ability to collaborate cross-functionally with Sales, Product, Marketing, and Customer Success. - Experience supporting pre-sales activities, including clinical discovery, solutioning, and live product demonstrations. - Strong communication and presentation skills, with the ability to engage clinicians, administrators, and executives. - Ability to translate complex clinical requirements into product workflows, solution design, and implementation plans. - Experience delivering training and enablement for internal teams and external healthcare customers. - Proven relationship-building skills, including change management and adoption support. - Strong organizational and project management skills, ensuring alignment between pre-sales commitments and post-sales delivery. - Ability to gather and synthesize customer feedback to support product evolution and customer success. This role offers the opportunity to work at the intersection of clinical excellence and cutting-edge AI imaging technology. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Tel Aviv, Barcelona and New York City, but Aidoc is a remote-first workplace. We’re able to hire US-based employees across the continental United States, although certain roles may be region-specific. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - 20 days of paid vacation, plus sick days and holidays - A 401(k) plan, life insurance, plus long and short term disability - The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.