• Responsible for ongoing success and growth of Logicalis Managed Service offerings. • Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. • Plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews. • Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals. • Works closely with customers to ensure they are satisfied with services received and improves upon areas of dissatisfaction.

• Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria • Train clients on how they and their teams will get the most out of our product suite • Set strategies for the customer, put in place objectives and measure success • Collaborate with our professional service and customer support team to deliver a strategic vision • Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities • Run customer success reviews with your clients to ensure value is understood at an executive level

• Ensure customers are getting maximum value from Qwilr • Manage a dedicated portfolio of 150+ accounts • Onboard and train new customers • Proactively engage with customers • Maintain high Gross Revenue Retention (GRR) • Identify expansion opportunities • Respond to customer requests

• Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs • Conducts post-discharge after care follow up for customers for outpatient levels of care • Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources • Provide information and general encouragement • Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits • Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink • Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning • Performs additional stretch tasks/projects as needed, requested or assigned • Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures • Takes initiative for continued professional development