• Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. • Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. • Oversee the resolution of customer inquiries through various channels. • Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success. • Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. • Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making.

• Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation • Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams • Monitor partner pipelines and identify stalled or incomplete applications • Proactively follow up to recover deals and help move applications toward funding • Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities • Pull reports, review performance data, and assist in preparing outreach strategies • Ensure Salesforce notes, partner records, and activity logs are clean and up to date • Support objection handling by providing timely follow-ups and accurate product guidance • Escalate operational or compliance-related issues quickly to appropriate internal teams • Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

Role Description At Dog Academy, we connect clients looking for live dog training with qualified trainers from our network. If you are a positive reinforcement dog trainer, we want to work with you! You choose the sessions you want and the schedule that works for you. While session availability is dependent on client need, there is no cap to how many sessions you can do, so you are able to work as much or as little as you'd like. This is a 1099 contractor position without benefits. Pay rate is $70/session. - Positive reinforcement/rewards-based methods only. - No e-collar, prong or other balanced or aversive methods will be tolerated. Responsibilities: - Interact with and handle dogs of all breeds, ages and sizes. - Educate clients and improve the behavior and obedience of their dogs while strengthening their bond. - Provide live training services. - Adapt your training plan to fit the individual needs of each dog, their temperament and behavior. - Show compassion and provide stellar customer service to every client. - Maintain thorough communication with both clients and Dog Academy team. Qualifications - Must be at least 18 years of age. - Professional Dog Trainer Certification preferred. - Deep understanding of dog behavior, body language and positive training methods. - Ability to nurture a relationship with each client, ensuring they understand the training process and monitoring their progress throughout the training process. - Strong attention to detail and ability to customize training plans at each session as needed. Requirements - Dog training: 2 years (Required). - Professional Dog Trainer Certification (Preferred). Benefits - 1099 contract. - Choose your own hours. Company Description Remote - you can train wherever you like in the US.

Request and obtain authorization requests while ensuring timely processing and interdepartmental scheduling. Provide instructions to patients and physician staff on authorization requirements, maintaining a thorough knowledge of scheduled procedures.