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Figure Technologies logo
Figure Technologies

Figure Technologies is a financial services company that has built a web-based platform to help its customers manage their digital assets, as well as complete i

Partnership Support Specialist

Location

United States

Posted

87 days ago

Salary

$50K - $55K / year

Seniority

Mid Level

2 yrs expEnglish

Job Description

Partnership Support Specialist

Figure Technologies

• Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation • Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams • Monitor partner pipelines and identify stalled or incomplete applications • Proactively follow up to recover deals and help move applications toward funding • Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities • Pull reports, review performance data, and assist in preparing outreach strategies • Ensure Salesforce notes, partner records, and activity logs are clean and up to date • Support objection handling by providing timely follow-ups and accurate product guidance • Escalate operational or compliance-related issues quickly to appropriate internal teams • Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

Job Requirements

  • 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
  • Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
  • Strong written and verbal communication skills
  • Comfortable using Salesforce or similar CRM systems
  • Highly organized with strong attention to detail
  • Ability to analyze performance data and translate insights into actionable next steps
  • Comfortable managing multiple partners and priorities simultaneously
  • Process-driven and proactive in identifying and resolving issues

Benefits

  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

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