DESCRIPTION: The Information Technology Division of the State Court Administrator’s Office is pleased to announce an opening for a Service Desk Specialist. This technical and customer service position is responsible for the incident and request management processes at the Service Desk. The Specialist is expected to provide a world-class customer experience and maintain a high quality of work that meets standards for efficiency and quality. In this role, they will engage with customers that are both internal and external to the branch. Their work has a direct impact on the customer’s ability to have access to branch applications and restore services when users face technical issues. Additionally, this team serves as part of the Major Incident and After-Hours support processes which have direct impacts for members of the public who require access to Justice. EXAMPLES OF JOB DUTIES: The following are examples of major job duties expected for this position to perform. Incident Management: - Field incoming incidents via ACD phone calls, emails, and the ServiceNow ticket queues - Enter and update ServiceNow incident tickets according to quality assurance guidelines - Communicate clearly, effectively, and in a timely fashion with customers regarding their tickets - Leverage personal skills, knowledge, and experience along with resources including ServiceNow, Knowledge Base, team communication, and more to resolve technical issues that impact customers - Identify down users and engage CSC escalation processes to rapidly restore services when needed - Route tickets to appropriate fulfillment teams when immediate resolution is not possible Request Management: - Field incoming requests via ACD phone calls, emails, and the ServiceNow ticket queues - Enter and update ServiceNow tickets according to quality assurance guidelines - Communicate clearly, effectively, and in a timely fashion with customers regarding their tickets - Complete tasks by leveraging personal skills, experience, and available resources - Escalate to appropriate fulfillment teams when immediate completion is not possible Knowledge Base: - Draft and publish ServiceNow knowledge base content that meets quality guidelines that are laid out in the Style Guide - Meet publishing requirements as assigned by the CSC Team Lead and CSC Manager Major Incident Identification: - Monitor incident queues for incidents that may meet the Major Incident criteria - Escalate to CSC Team Lead or CSC Manager when appropriate TYPICAL QUALIFICATIONS: Any combination of education, training, and work experience which indicates possession of the knowledge, skills, and abilities listed below will be considered. An example of an acceptable qualification is: Minimum Qualifications: - Highschool diploma/GED - Two to three years of relevant IT experience Preferred Qualifications: - Two-year degree or technical certifications in Information Technology field - ITIL certification or experience - Experience with ServiceNow Application - Experience with Court Applications and systems - Experience with supporting a remote workforce - Basic knowledge of court practices, procedures and terminology Knowledge, Skills, and Abilities: - Excellent communication and customer interface/relationship skills - Ability to effectively manage a large volume of tickets while adhering to quality standards - Excellent communication and organizational skills - Must be a self-starter with the ability to follow established procedures - Ability to use a knowledge base and critical thinking to work through issues and resolve incidents - Ability to communicate with and assist individuals with varying levels of computer expertise SUPPLEMENTAL INFORMATION: Position Logistics: This full-time, permanent position is classified as an Information Technology Specialist I and will work predominantly normal business hours, Monday-Friday. Our standard service desk hours are 7:00 AM – 5:00 PM and our team members rotate work schedules to ensure coverage. The chosen candidate will work in a remote environment with visits to the office in downtown St. Paul, MN approximately up to 10 times per year. This may change as business needs dictate. This person will also provide after-hours and weekend support as part of a weekly on-call rotation as assigned for additional compensation. SALARY RANGE: The expected starting salary range for external candidates is $25.27- $31.62 per hour ($52,764- $66,023 annually). The full salary range for this position is $25.27- $37.96 per hour ($52,764- $79,260 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits. TO APPLY: Complete and submit your online application with resume and cover letter attached by April 5, 2026 at 11:59 p.m. Employment offers may be rescinded if the required criminal background check identifies job related convictions. Why Work for Us? Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. ​ Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity ​It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at DeAnthony.McKinley@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the​ policy of the Minnesota Judicial Branch that all decisions regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, color,​ creed, religion, national origin, gender, marital status, status with regard​ to public assistance, membership or activity in a local human rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​ Internal Applicants If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

• Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools • Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers • Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently • Administer and maintain NetSuite user access, roles, and basic configurations in coordination with the finance team • Together with HR team maintain and track IT asset inventory (laptops, accessories, software licenses) • Monitor license usage across tools, identify inefficiencies, and flag cost-saving opportunities • Keep IT documentation accurate and up to date: how-tos, access maps, onboarding/offboarding checklists • Escalate complex technical issues to relevant vendors or senior technical contacts promptly

Overview Job Title: Operations Systems Support Technican Department: Corporate Information Technology Reporting To: Manager, Operational Systems Employment Type: Full Time Location: Remote The anticipated starting salary range for individuals expressing interest in this position is $80,000.00/Yr. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity. Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance. Overview: Audacy is seeking a talented and solutions-oriented Operational Systems Support Technician to join our operational systems team. This role is responsible for providing technical support for the critical systems responsible for digital audio playout, automation, content management, scheduling, and studio systems. You’ll join a team of like-minded support professionals to ensure Audacy’s portfolio of stations is serving high-quality content to its 40M active monthly listeners. This is a remote position, so being as self-sufficient and proactive as possible is key to being successful in this role. Responsibilities What You'll Do: - Manage the helpdesk, providing immediate support for broadcast playout, scheduling, and other integrated systems across markets for content and technical operations. - Function as a subject matter expert in all things related to digital audio playout, automation, and cross-market functionality. - Collaborate with in-market technical and content teams and Audacy’s network operations center, and systems vendors to troubleshoot and rapidly resolve product-impacting issues. - Proactively review and mitigate product-impacting issues. - Execute software upgrades for markets as needed. - Set up and expand integrated systems in markets. - Provide training to markets for new staff and new functionality. - Deliver 24/7 on-call rotational support of playout applications and infrastructure. Qualifications More About You: Required: - Naturally driven with a positive attitude and desire to learn the broadcast industry. - Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience). - Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit is strongly preferred. - Standard Automation Support credentials include Beyond Trust (WO Automation Admins), ZenDesk Agent, Zoom, Gmail, and GSelector. - Basic knowledge of computers and IT systems is a must, including proficiency with Google, (GMail, Doc’s Sheets, Slides). - The ability to multitask in a multiple-project environment. - Availability to work various hours / days, including some weekends and holidays. - Good communication skills. Important Notes: Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding. About Us Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram. EEO Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

• Responsible for the development and implementation of Capital's Enterprise Architecture strategy • Provides direction for the day to day operation support for CBC Enterprise Architecture • Develops corporate strategies/plans related to CBC's EA direction and presents to senior management, board of directors and trading partners as needed • Provides consulting support/service to the CBC business community regarding all technologies • Reviews CBC's EA plans, practices and policies and ensures they are appropriately synchronized with its affiliates and other business/trading partners • Develops strategies for the use of internally and cloud based technologies • Develops strategies for QA, Agile and other cross functional needs • Provides management of vendor relationships and contracts that support CBC's EC initiatives • Ensures that corporate and unit budgets reflect and support EA initiatives • Applies Human Resources policies and procedures in a consistent, equitable manner to ensure fair and equal treatment for staff