Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform - Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value - Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals - Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products - Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. - Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. - Serve as a mentor to the wider Customer Success teams - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 6+ years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role - Experience supporting Enterprise SaaS and/or Fortune 500 companies - Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility - Experience supporting or working with technical products - Solutions-oriented with strong problem-solving skills - Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software - Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment - Diplomacy, tact, and poise under pressure when working through customer issues - Bachelor’s degree from a 4-year institution - Customer travel is expected up to 25-40%. An ideal candidate also has: - Strong bias for action, the ability to think big, with insistence on high standards - Experience serving and supporting large-scale business solutions at Fortune 500 companies - Ability to thrive in an unstructured, fast-paced, and change-heavy environment The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $101,420.45—$153,409.09 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Role Description Do you dream of earning income while planning amazing vacations for others—all from your phone or laptop? We’re looking for Travel Booking Pros who are ready to build a flexible remote career, helping clients book unforgettable trips, destination weddings, honeymoons, cruises, and more. This role is perfect for self-starters, creatives, travel lovers, and anyone looking to monetize their passion while working from WiFi—whether at home or around the world. What You'll Do - Consult with clients to plan vacations, group travel, honeymoons, and special events. - Research and book travel packages including flights, hotels, cruises, excursions, and more. - Provide personalized recommendations based on budget, destination, and client preferences. - Build relationships with top travel suppliers and brands. - Use booking systems and CRM tools (training provided). - Stay up to date on deals, certifications, and travel promotions. - Attend virtual trainings and supplier webinars (live or on-demand). What We Provide - Certification as a Travel Advisor (no prior experience needed). - Personal travel booking website and back-office access. - 1-on-1 mentorship and daily training support. - Access to 100+ travel suppliers, cruise lines, and resort brands. - Discounted and complimentary travel perks. - Work-from-anywhere flexibility with no inventory or quotas. Qualifications - 18+ and legally eligible to work in the U.S. - Detail-oriented with strong communication skills. - Passionate about travel, helping others, and working independently. - Comfortable with technology and virtual tools (smartphone or computer). - Open to learning and growing within the travel industry. Salary $25,000 - $65,000 a year Diversity & Inclusion We welcome applicants from all backgrounds and walks of life. This opportunity is inclusive, flexible, and designed to empower individuals of all experience levels to create financial freedom through travel entrepreneurship. Ready to Work from WiFi and Book Dreams? Apply now to start your journey as a certified Travel Booking Pro and turn your love for travel into income—wherever you are! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationship and strategic management of significant mid-market accounts. Your focus will be on ensuring a positive customer experience from onboarding through to renewals, upselling, and cross-selling. You will play a pivotal role in driving customer retention and growth, applying a consultative approach to maximize value derived from the company's platform. Join a dynamic team committed to customer success and contributing to their business growth journey. - Build and maintain strong relationships with key stakeholders within client accounts. - Own the entire post-sale lifecycle for assigned accounts, including timely contract renewals. - Identify and execute on opportunities for upselling and cross-selling across existing client portfolios. - Use client data and analytics to track account health and tailor strategies for customer success. - Work cross-functionally with sales, product, and support teams to address customer needs. - Act as the voice of the customer within the company to guide product and marketing strategies. Qualifications - 4-7 years of experience in customer success, account management, or client-facing sales roles. - Demonstrated ability to build long-lasting client relationships and provide value-added solutions. - Success in identifying upsell and cross-sell opportunities to drive revenue growth. - Ability to communicate effectively across all levels of an organization. - Proven track record of thriving in dynamic environments while managing multiple priorities. - Excellent collaboration skills to ensure a seamless client experience. Benefits - Excellent healthcare package for you and your family. - Savings and investment opportunities with 401(k) match. - Unlimited Paid Time Off. - Paid Parental Leave. - Access to online legal services. - Financial planning services offered. - Discounted pet insurance. - Corporate benefit program with exclusive offers. - Health and wellness reimbursement program. - Travel discounts. - Educational resources for career and personal development. - Employee referral bonus program. - Opportunities for career growth in a merit-based company.

Role Description We are seeking a proactive and experienced Customer Success Specialist to lead and elevate the global customer experience function. This role offers the opportunity to directly impact customer satisfaction, loyalty, and operational efficiency while working in a dynamic, fast-paced e-commerce environment. You will oversee the full customer journey, from onboarding and support to post-sales follow-up, ensuring clients receive exceptional service and guidance. This position combines strategic leadership with hands-on operational responsibility, providing scope for innovation, process improvement, and team development in a collaborative, globally distributed setting. - Own the end-to-end customer experience, defining scalable strategies to enhance satisfaction and retention. - Establish, monitor, and report on KPIs, processes, and team objectives aligned with business goals. - Build, mentor, and lead a high-performing customer success team covering support, aftersales, and service coordination. - Support consultative sales processes by communicating with clients via email, SMS, and social platforms, and ensure accurate quotes, invoicing, and order fulfillment. - Manage client onboarding, equipment setup, and coordination with technical service partners. - Address customer inquiries, facilitate accessory and replacement orders, and oversee shipping, returns, and damage resolutions. - Identify recurring operational pain points and implement process improvements for greater efficiency and customer satisfaction. Qualifications - A minimum of 5 years in client-facing operations or customer success, with at least 2 years in a leadership role. - Experience in e-commerce operations, with familiarity in Shopify and QuickBooks highly preferred. - Strong written and verbal communication skills, analytical thinking, and keen attention to detail. - Familiarity with professional coffee equipment or the specialty coffee industry is highly desirable. - Ability to lead teams, work independently, and drive initiatives across multiple channels and functions. - A proactive, problem-solving mindset and a customer-first approach. Benefits - Fully remote work with flexibility to manage your own schedule. - Lead a high-impact function within a fast-growing, innovative environment. - Work with a globally distributed, passionate, and collaborative team. - Opportunity to shape operational processes and customer success strategies. - Professional growth and skill development in a rapidly evolving industry.