Role Description We are looking for a reliable and detail-oriented Online Virtual Scheduling Assistant to support our team of travel advisors. This fully remote role is perfect for someone who excels in time management, calendar coordination, and client communication. You will play a key role in ensuring appointments, consultations, and travel timelines are smoothly managed. Key Responsibilities: - Coordinate and manage calendars for multiple travel advisors - Schedule client consultations and supplier meetings - Send reminders and follow-ups for scheduled appointments - Track and organize important deadlines and travel milestones - Support trip timeline management (e.g., payment schedules, document delivery dates) - Communicate professionally with clients and team members Qualifications - Strong time management and organization skills - Excellent written and verbal communication - Comfortable using Google Calendar, scheduling tools, and email platforms - Ability to multitask and work independently in a remote setting - Prior experience in scheduling, admin, or customer service is a plus - Enthusiasm for travel is a bonus but not required Benefits - Remote, flexible work schedule ideal for work-life balance - Training and ongoing support from a collaborative team - Income-earning potential through administrative project support and performance-based incentives - Growth pathways into roles in travel planning or operations - Access to travel industry benefits and discounts following completion of training

• Build AI CX agents that process all incoming tickets • Review AI agent performance and real customer interactions to ensure automation handles more cases efficiently while maintaining high quality and customer satisfaction • Identify patterns across conversations and use them to improve agents, workflows, and self-serve experiences • Build, refine, and actively manage AI-driven support logic • Proactively expand automation into new areas to reduce manual work and increase system coverage • Support customers on complex, sensitive, or edge-case issues that require manual investigation • Handle escalations and high-stakes scenarios with care and ownership • Follow issues through until there is a real resolution

• Je komt terecht in het hart van onze operatie. Je spreekt dagelijks ondernemers die gepassioneerd zijn over hun vak, maar hulp nodig hebben bij het beschermen van hun droom. • Je beantwoordt vragen via chat, telefoon en mail. Geen scripts, maar echte gesprekken. • Jij signaleert problemen en werkt samen met onze developers om het product te verbeteren. • Je helpt nieuwe klanten moeiteloos door het proces heen, zodat ze binnen 2 minuten verzekerd zijn. • Je streeft niet naar een 'snelle afhandeling', maar naar een 'verbluffende ervaring'.

• Communicate professionally with customers via **chat, e-mail, and social media** • Provide **clear, friendly, and efficient** solutions to user issues • Share insights and suggestions to **improve internal support processes**